Check your Device

Verify if your phone is LTE Ready

Please select your language

Check Your Phone for Compatibility

Not sure if your device is LTE Compatible? First, get your device ID number (IMEI), by dialing *#06# on your phone. 

Steps to get your IMEI in your Android device

 

  • Open 'Settings'
  • Select 'About Phone'
  • Select 'Status'
  • Scroll down to get your 'IMEI'

  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'General'
  • Select 'About'
  • Scroll down to get your 'IMEI'.

  

Turn your phone settings onto LTE

Ensure LTE is enabled in your device settings.  Not sure how to do that? 

Steps for Android users:  

Steps to set up LTE in your Android device

 

  • Open 'Settings'
  • Select 'Mobile Networks'
  • Select 'Network Mode'
  • Select 'LTE

 

Steps for Apple users: 

Please note you will need the latest iOS system.  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'Cellular'
  • Select 'Cellular Data Options'
  • Select 'Enable LTE'

 

 

Steps to get your IMEI in your Apple device

Or:

  • Open 'Settings'
  • Select 'Mobile Data'
  • Select 'Mobile Data Options'
  • Select 'Voice & Data'
  • Select 'LTE'

 

 

Need more help?  Use our Device Support page to get the steps to change your phone settings.  

You can also Use My Digicel App to chat with customer care or visit one of our stores


Ensure your SIM card is ready

Digicel is offering a FREE SIM swap to prepare you for lightning-fast LTE.

Only customers who received an SMS from Digicel regarding the SIM swap are required to upgrade their SIM. If you didn’t get the SMS that means you’re ready to get lit with LTE.

 

Get a free gift

Prepaid

Get an Unlimited Data Night when you switch your Prepaid SIM*.  Learn more

Postpaid

Switch your Postpaid SIM and get 2 GB Free data.**

Digicel agents will be visiting locations in every district to make this process easier.   Here's when they will be in your area: 

October 25
Micoud - Mon Repos, Praslin, Desruisseaux, Blanchard, La Couville, Ti Rocher, Anse Ger

October 26
Laborie - Banse

October 27
Choisuel - Dugard, Union Vale, Lopointe, La Riche, La Fargue, River Doree, Jertwin, Cafiere, SaLtibus, Piaye

October 29
Vieux Fort - La Resource, La Retraite, La Tourney, Au Picon, Cedar Heights, Sandy Beach

October 30
Dennery - Denirivere, Tomazo, Au Leon, La Resourse, Richfond, Deliade, La Caye, La Pelle

 

* Prepaid: Unlimited Data Nights valid from 10pm to 6am.

**Postpaid: 2 GB data valid for 48 hours.

 

Contact Us
Contact us for more information on our products and services.
Need Help?
Questions? We’ve got answers. Browse through our list of FAQs.
live chat
We’re excited to chat with you. Live chat available from: 8am - 8pm daily Click the button below to get started.
Check Your Device