Digicel wishes to advise the public that in light of the implementation of the Government’s 2.5% Health and Citizen Security Levy, customers can expect to see an increase in their bill total as of October 1st , 2023. This will be applicable across our entire range of products and services including mobile, Digicel+ and Digicel Business.
International Roam Easy
Frequently Asked Questions
The New International Roam Passport plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.
• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
The Prepaid International Roam passport plans will be available in the follow durations 3, 7, 14, & 30Day plans.
• International Roam Easy 3 Day Plan- $42 – 1GB
• International Roam Easy 7 Day Plan - $100 – 3GB
• International Roam Easy 14 Day Plan - $180 – 7GB
• International Roam Easy 30 Day Plan - $250 – 10GB
Prepaid International Roam Passport plans |
|||||
Duration |
3 Days |
7 Days |
14 Days |
30 Days |
|
Price (EC$) |
$42 |
$100 |
$180 |
$250 |
|
Data (GB) |
1GB |
3GB |
7GB |
10GB |
|
• Digicel Caribbean outgoing $0.40c per minute with free incoming calls.
• Haiti outgoing $0.70c per minute with free incoming calls.
All Prepaid customers are eligible to activate this prepaid International Passport plan.
Yes, roaming plans are available to all Digicel Customers, including Corporate customers.
This plan can be activated via My Digicel App, or UMM *140#
No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple of same or other Prepaid International Passport Roam plans at any given time.
The International Roam Easy plans WILL NOT be allowed to automatically auto-renew.
• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2Days and 24 hrs before plan expiry.
• Except for the 3 day plan which should provide a notification 24 hours before plans expire.
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining.
Prepaid customers would be able to rollover their data however would not be possible with postpaid.
Yes, plan roll over and expiry notifications will be sent.
Prepaid customers will be able to check their balance via My Digicel App
Postpaid customers will be able to check their balance via My Digicel App.
• When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage at $0.20 per MB($2.2 for ROW) or buy another roaming plan.
• No. Customer is not able to use Digi-loan credit to purchase the Prepaid International Roam Passport plan.
The New International Roam Passport plan will be available in 42 countries, see table below with eligible roaming destination.
DIGICEL ROAM EASY INTERNATIONAL BUNDLE DESTINATIONS |
|||
Albania |
Egypt |
Mexico |
St. Eustatius |
Argentina |
France |
Netherlands |
St. Maarten |
Australia |
Germany |
New Zealand |
Switzerland |
Belize |
Ghana |
Nicaragua |
Turkey |
Brazil |
Greece |
Peru |
United Kingdom |
Canada |
Guatemala |
Portugal |
United States |
Chile |
Hungary |
Puerto Rico |
Uruguay |
Colombia |
Ireland |
Romania |
US Virgin Islands |
Costa Rica |
Israel |
Saba |
Venezuela |
Czech Republic |
Italy |
South Africa |
|
Ecuador |
Malta |
Spain |
Guadeloupe |
Anguilla |
Guyana |
Cayman |
St. Vincent and The Grenadines |
Antigua and Barbuda |
Haiti |
Curacao |
Suriname |
Aruba |
Jamaica |
Dominica |
British Virgin Islands |
Barbados |
Martinique |
French Guiana |
Turks and Caicos |
Bermuda |
Montserrat |
Grenada |
Trinidad and Tobago |
Bonaire |
St. Kitts& Nevis |
|
|
Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
For further assistance customer can visit: mydigicel.net for more info on roaming or dial 100 if on home network or +17587163444 while roaming for support.
Standard Roaming (Postpaid)
Frequently Asked Questions
• Standard Roaming (Pay As You Go) with no roaming plan active on account.
• Postpaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.
• Postpaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
• Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.
Standard Roaming rate (PayGo) from |
|||
Zone |
Rate (Destination) |
Rate Home |
Data (MB) from |
1 (US/CAN) |
$4.50 |
$4.45 |
$16.00 |
2 (UK/EU) |
$5.00 |
$5.10 |
$16.00 |
3 Caribbean |
$5.50 |
$4.90 |
$16.00 |
4 Rest of World |
$8.00 |
$7.00 |
$27.00 |
