Caribbean Roam Easy 

Frequently Asked Questions 

Caribbean Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

• Roaming Data Allotment.

• Free Incoming call.

• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

The Prepaid Caribbean Roam Easy plans will be available in the follow durations 3, 7, and 14 Day plans.      

• Caribbean Passport 3 Day Plan - $20 – 3GB

• Caribbean Passport 7 Day Plan - $40 – 7GB

• Caribbean Passport 14 Day Plan - $80 – 14GB

                                                                            

• Digicel Caribbean outgoing $0.40c per minute with free incoming calls.

• Haiti outgoing $0.70c per minute with free incoming calls.

 

Overage Rate for Voice Call

Zone

Rate (Destination)

Rate Home

1 (US/CAN)

$0.40

$0.40

2 (UK/EU)

$0.40

$0.40

3 Caribbean

$0.40

$0.40

Haiti

$0.70

$0.70

4 Rest of World

$3.00

$6.00

All customers are eligible to activate this Caribbean Passport Roam plan.

Yes, roaming plans are available to all Digicel Customers, including Corporate customers.

This plan can be activated via My Digicel App, or UMM *140# for both Pre and Postpaid customers.  

No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

There is no limit to the number of times this plan can be activated.

Subscriber can buy multiple of same or other Prepaid Caribbean Passport Roam plans at any given time.

The Prepaid Caribbean Passport Roam plans WILL NOT be allowed automatic renewal.

• Yes a prompt is received to opt-in to auto-renewal.

• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.

• Except for the 3 day plan a notification should be received 24 hours before plans expire.   

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining. 

Yes, plan roll over and expiry notifications will be sent.

Customers can repurchase the same Prepaid Caribbean Passport Roam before it expires.

Customers will be able to check their balance via My Digicel App or UMM using short code.

When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage at $0.54 per MB or buys another roaming plan.

Customers are not able to use Digi-loan credit to purchase the Prepaid Caribbean Passport Roam Plan.

Benefits of the Caribbean Passport is not accessible in the home country.

The Caribbean Roam Easy plans will be available in the following destinations listed in the table below.

Eligible destinations:

Aruba

Bonaire

Guyana

St. Vincent

Barbados

Cayman

Haiti

Suriname

Bermuda

Curacao

TCI

 

BVI

Dominica

Trinidad and Tobago

 

Jamaica

FWI

 

 

St. Lucia

Grenada

 

 

 

Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

For further assistance customer can visit: mydigicel.net for more info on roaming or dial 100 if on home network or +17587163444 while roaming for support.

Standard Roaming (Prepaid) 

Frequently Asked Questions 

• Standard Roaming (Pay As You Go) with no roaming plan active on account.

• Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.

• Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

• Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.  

Standard Roaming rate (PayGo) from

Zone

Rate (Destination)

Rate Home

Data (MB) from

1 (US/CAN)

$4.50

$4.45

$16.00

2 (UK/EU)

$5.00

$5.10

$16.00

3 Caribbean

$5.50

$4.90

$16.00

4 Rest of World

$8.00

$7.00

$27.00