Digicel wishes to advise the public that in light of the implementation of the Government’s 2.5% Health and Citizen Security Levy, customers can expect to see an increase in their bill total as of October 1st , 2023. This will be applicable across our entire range of products and services including mobile, Digicel+ and Digicel Business.
Pick & Win FAQ
“Pick & Win and Weekly & Grand Draw Raffle”
Start Date: November 18 2022
End Date: January 14 2023
1. What is the Digicel Christmas “Pick & Win and Weekly & Grand Draw Raffle” Promotion?
As part of our Christmas campaign, the Digicel Christmas “Pick & Win and Weekly & Grand Draw Raffle” Promotion (the “Promotion”) which allows My Digicel App (the “App”) users to unlock boxes to win prizes once a qualified activity is completed. Upon completing these activities, participants will also receive entries into our Weekly Raffle and our Grand Draw Raffle to win even more prizes.
2. When does the Promotion start and end?
The Promotion starts on November 18, 2022, and ends on January 14 2023.
3. Who is eligible to participate in the Promotion?
The following persons are elgibile to participate in the Promotion:
a. Digicel GSM (Mobile) prepaid customers;
b. Digicel GSM (Mobile postpaid customers; and
c. Digicel + (FTTH) customers
4. How does the Promotion work?
The Promotion will be introduced in the MyDigicel App. Follow the steps below to participate:
Pick & Win
Step 1: Complete a Qualified Activity (defined at Question 5).
Step 2: Upon completing a Qualified Activity, you will get instant access to “Pick & Win” in the App.
Step 3: “Pick & Win” in the App by picking the box of your choice. This must be completed on the same day you qualify to “Pick & Win”.
Step 4: Redeem or gift your prize.
Weekly Raffle and Grand Draw Raffle
A. Prepaid Customers
Step 1: Upon completing a Qualified Activity, you will get 1, 3, 5, 6, 7, 10, 20 or 30 entries into the Weekly Raffle and 1, 3, 5, 6, 7, 10, 20 or 30 entries into the Grand Draw Raffle.
Step 2: Track your points in the App.
B. Postpaid Customers
Step 1: Upon completing a Qualified Activity, you will get 35, 40, 45, 50 or 55 entries into the Weekly Raffle and 35, 40, 45, 50 or 55 entries into the Grand Draw Raffle.
Step 2: Track your points in the App.
C. Digicel + (FTTH) Customers
Step 1: Upon completing a Qualified Activity, you will get 50 entries into the Weekly Raffle 50 entries into the Grand Draw Raffle.
5. What activities qualify me to participate in the “Pick & Win” Promotion?
Complete one of the activities below (“Qualified Activities) to participate in the Promotion:
Prepaid subscribers:
Activate one of the following plans:
Activate Plan Name |
Raffle Entries |
500MB Data |
1 |
1 Day Prime |
3 |
3 Day Prime |
6 |
Prime 3 Day Just4U Bundles |
3 |
3 Day Data Only Bundles |
3 |
7 Day Prime |
7 |
Prime 14 day Just4U Bundles |
10 |
PRIME 30 DAY |
30 |
Prime VIP 30 Day |
30 |
Prime 30 day Just4U Bundles |
20 |
Prime More |
30 |
Prime Extra |
40 |
Prime Max |
50 |
Talk 7 |
5 |
Talk 30 |
20 |
Postpaid subscribers:
Action Required |
Raffle Entries |
Pay Bill in Full & On Time |
50 |
Activate Prime More |
35 |
Activate Prime Extra |
45 |
Activate Prime Max |
55 |
Activate Digicel + (Home Fibre 250, Home Fibre 350, Home Fibre 500 and Home Fibre 1000) |
50 |
6. What kind of prizes can I win?
Participants can win the following prizes:
A. Pick & Win
Pick & Win winners can win any of the following prizes:
i. Gas Vouchers
ii. Handset Discounts
iii. Free Data plan – 500MB
iv. Free Data Plan- 1GB, 2GB
v. Free calling minutes
vi. Free Digital Apps Data (1 Day)
vii. Discounts to purchase Prime bundle
Also, all Pick & Win winners will win one entry into both the Weekly Raffle and Grand Draw Raffle.
You will receive your raffle ticket immediately in the App.
viii. Weekly Raffle
Weekly Raffle winners can win:
· Hams
· Turkey
· Cash
· Bill payments
· Wine
· Tablets
· Supermarket Sweepstakes
· Appliances
· DL4 Smartphones
· Samsung Smartphones
· Headphones
· Smart TV
· Free 1 Month service - Digicel+
· Free 1 Month service - Mobile
ix. Grand Draw Raffle
Grand Draw Raffle winners can win:
· Cash prize of EC$50,000.00 (1st place)
· Home Makeover valued at EC$10,000.00 (2nd place)
· Vacation voucher valued at EC$5,000.00 (3rd place)
7. How do I redeem my prize?
A. Pick & Win
i. You can redeem your Telco prize immediately in the App.
ii. You can redeem your tangible prize and/or coupons by following the instructions of the Digicel representative who will contact you.
B. Weekly Raffle and Grand Draw Raffle
You can redeem your prize by following the instructions of the Digicel representative who will contact you.
8. How do I gift my prize?
You can gift your ‘Pick & Win’ prize to another Digicel customer by selecting the “Gift” option when your gift appears in the App.
9. How Will I Be Able To Track/View My Entries/Points?
Participants will be able to check and monitor their raffle entries/points via the App and UMM.
10. Will There Be Guaranteed Win Days Similarly To Shake-It Promotion?
Yes. Guaranteed ‘Win Days’ will be on Wednesdays , Christmas Day, Boxing Day and New Year’s Day.
10. How Many Times Can I Win?
Pick & Win
Participants will be limited to three (3) wins per day.
Weekly Raffle
Participants can win once weekly. You can win the weekly raffle multiple times throughout the Promotional Period.
Grand Draw Raffle
There will be only one winner of the Grand Prize during the entire Promotional Period.
11. Will My “Pick & Win’ Chances Roll Over If I Don’t Use Them?
No, participants must Pick & Win the same day they qualify. (Until midnight)
12. Will There Be A Grand Prize Draw?
Yes, the Grand Draw day is January 16th , 2023.
13. Will There Be A Weekly Prize Draw?
Yes, the Weekly Draw Day is done every Thursday starting November 24th, 2022.
14. Who Do I Contact If I Have Queries Or Complaints About The Promotion?
For assistance with queries or complaints, please contact:
· Our customer service reps via the My Digicel App chat
15. Will There Still Be A “Shake It” Promotion This 2022 Christmas Season?
For Christmas 2022, Digicel will be replacing the Shake It Promotion with the new “Pick & Win and Raffle” promotion in MyDigicel App.
