Start Date: Friday, November 21 st , 2019
End Date: Saturday, December 21 st , 2019
These “Digicel Regional Grand Prize Draw Christmas Promotion” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms
and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win a Regional Grand
Prize. You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means Digicel Caribbean Limited, a company registered under the laws of St. Lucia with the registered offices at 20
Micoud Street, Castries, St Lucia. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates
(“Affiliates”) from time to time.
“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.
1. What is the “Digicel Regional Grand Prize Draw Christmas Promotion”?
Digicel is offering its prepaid and postpaid customers the opportunity to participate in its
multi-jurisdictional game of chance known as the “Digicel Regional Grand Prize Draw
Christmas Promotion” subject to these terms and conditions. The Promotion provides the
chance to WIN a Grand Prize of Twenty Thousand United States Dollars (USD
$20,000.00). Any tax liability arising from the receipt of the prize will be the responsibility
of the recipient.
Every participating customer will have a chance to win. The more days you are active on
an Eligible Plan throughout the promotion period, the greater your chance of winning the
Grand Prize for the reasons explained in Clause 6 below.
2. What is the promotional period for the Promotion?
The Promotion is valid from Friday, November 21, 2019 00:00 through to Saturday,
December 21, 2019 18:00 per the respective time zone for each Participating Market (as
defined in Clause 5). The Grand Prize Draw will take place in St Lucia on Saturday,
December 21, 2019 at 21:00 St Lucia time.
3. Who is eligible to enter the Promotion, “Eligible Customers”?
In order to be eligible for the Promotion, you must be a Digicel customer with an active
Eligible Plan (as defined in Clause 4) from a Participating Market (as identified in Clause
5). This includes customers who activate a new Eligible Plan during the promotional
period as well as customers on an existing Eligible Plan.
The following customers are excluded from participating in the Promotion:
a. Postpaid Corporate & Business account customers;
b. Employees/families of employees, employees of affiliates companies associated with
this promotion; and
c. Home & Entertainment only customers.
d. Postpaid customers with overdue amounts
e. Persons under the age 18 years are not eligible.
4. Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?
Please see below list of plans that are eligible for the Promotion (the “Eligible Plans”) in
the Participating Market of St. Lucia:
Segment Plan Name
Prepaid Freedom PLUS LTE 1 Day
Prepaid Freedom PLUS LTE 3 Day
Prepaid Freedom PLUS LTE 7 Day
Prepaid Freedom PLUS LTE 30 Day
Prepaid Freedom LTE 1 Day
Prepaid Freedom LTE 3 Day
Prepaid Freedom LTE 7 Day
Prepaid Freedom LTE 30 Day
Postpaid Freedom Postpaid More
Postpaid Freedom Postpaid Extra
Postpaid Freedom Postpaid Max
The Eligible Plans for other Participating Markets will be available on the respective
market website at www.digicelgroup.com
5. Are all Digicel markets included in this Promotion?
No. Those markets participating (“Participating Markets”) in the Promotion are:
Antigua and Barbuda;
British Virgin Islands;
St Kitts & Nevis;
St Vincent & the Grenadines;
Trinidad & Tobago; and
Turks & Caicos Islands
6. How do I participate in the promotion and how is the winner be selected?
The Grand Prize Draw Promotion process:
a. Eligible Customers will enter the Grand Prize Draw for a chance to win the Grand
Prize by simply being on an active Eligible Plan during the promotional period. For
prepaid customers, Eligible Plans must be activated through the My Digicel App.
b. A customer will be selected at random from the complete listing of eligible customers
received during the promotion period (“the Selected Customer”).
c. The more days you are active on an Eligible Plan throughout the promotion period,
the greater your chance of winning the Regional Grand Prize, subject to compliance
with all Terms.
d. There will be one (1) winner.
e. All qualifying activations of Eligible Plans made during the Promotional Period can be
submitted until 17:59 GMT on December 21 st , 2019 (“Closing time”).
f. Selection will take place at the Digicel Caribbean Limited’s Head Office at in St. Lucia
on Saturday, December 21 st , 2019 at 21:00 GMT.
g. Digicel accepts no responsibility for any failure to have participated in the Promotion
by the Closing Time, including but not limited to, any delayed activations for any
7. How will the winner be notified?
a. The Selected Customer will be notified by an SMS and/or In App notification and by a Digicel
Representative calling the mobile phone number used by the Selected Customer to
participate in the Promotion.
b. If the prize is declined or unclaimed as the Selected Customer cannot be contacted from the
details supplied on their submission after three (3) phone call attempts (reasonably split over
a twenty-four (24) hour period) or if the Selected Customer does not present per Clause 8,
Digicel reserves the right to re-draw another Eligible Customer at random.
c. The prize is nontransferable and Digicel reserves the right at any time to cancel, modify, or
supersede the Promotion due to circumstances outside its control.
d. Digicel’s decision is final and binding on all participants.
8. What will the selected customer need in order to claim the Regional Grand Prize?
During the telephone contact of the Selected Customer, full details of the prize handover
(redemption) process and location will be confirmed. The Selected Customer must
present himself for the redemption by 5:00 PM on December 24 th , 2019. The customer
will need to present a valid Government issued photo ID (passport, voters’ identification
card or driver’s licence) and bring the phone used to participate in the Promotion. The
customer will be required to complete and sign a Redemption Form confirming their
receipt of their prize and/or a Consent Release Form authorizing the use of their name
and picture for marketing purposes as per the additional Terms and Conditions.
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use.
B. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the
Promotion is being abused.
C. You are solely responsible for all associated fees and costs incurred by you for
redemption of the prize, including but not limited to Withholding Tax or any other
D. The selected winner must have complied with these Terms and Conditions to enter and
be on an active, qualifying contract with no accounts held with Digicel being in arrears to
be eligible to win the prize.
E. We reserve the right to modify or discontinue (permanently or temporarily), this
Promotion being offered to you at our discretion.
F. We reserve the right to, at any time, with or without notice, vary or cancel the terms
and conditions of this Promotion. In the event of us giving notice to you of any such
changes to or cancellation of the Promotion, it shall suffice for us to give you notice via
messages to your handset/device or to post such notification on the Digicel website or
the App. Any such notification shall be effective immediately or as of the date referred
to in such notifications.
G. Any personal data relating to participants will be used solely for the purposes of this
promotion by Digicel and/or by any agent appointed by it to assist with running the
promotion on behalf of Digicel and will not be disclosed to a third party for any other
purpose without the individual’s prior consent. By entering this Promotion, you consent
to the use of your personal data by Digicel and/or any agent appointed by it to assist with
running the promotion for the purposes of administration of the promotion (including
publishing your full name and county and/or disclosing it to third parties on request if you
are the winner) and any other purposes to which you have consented. To see our
H. All entrants agree to take part in any promotional, marketing or publicity activities or events
reasonably requested by Digicel. By participating in the Promotion, entrants consent to the use
of their name, likeness, image, photograph for any and all programming and/or publicity or
advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its
agencies, without further compensation, throughout the entire world in perpetuity. If a winner
refuses to do so, they forfeit their right to claim the prize.
I. In addition to these Terms and Conditions, you remain bound by our My Digicel App
Terms and Conditions of Use.
J. For customer support, or to report a problem or send us your feedback, please visit the
“Support” option on the App.