Digicel’s “Back to School, Text Competition” Terms and Conditions

Digicel’s “Back to School, Text Competition” 

Terms & Conditions

Start Date: Tuesday, July 10, 2021

End Date: Friday, September 3rd,2021


The “Back to School, Text Competition” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes in the text to win competition. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel,. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person accessing or using the text to participate in the Promotion (and “my” and “your” shall have the same meaning).

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

1. What is the “Back to School, Text Competition”?

The “Digicel’s “Back to School, Text Competition” gives all Digicel customers a chance to win great prizes by registering and participating in the competition.

2. What is the promotional period for the Promotion?

The promotion is valid from Tuesday, July 10th, 2021 12AM through to Friday September 3rd , 2021.

3. Who is eligible to enter the Promotion (the “Eligible Customers”)?

In order to be eligible for the Promotion, you must be a Digicel customer with an active Digicel prepaid and/or postpaid account

The following customers are excluded from participating in the Promotion:

a. Postpaid Corporate & Business account customers;

b. Digicel and Newcom employees, dealer principals or employees of any of our affiliated companies, advertising, competition and public relations agencies, dealers, distributors and their immediate family members are not eligible for entry. For these purposes immediate family members are spouses, parents, siblings and children.

4. Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?

For this competition, customers will be unable to purchase tokens from their data/voice or text bundles.

5. How does a customer participate in the Promotion?

• You may enter by texting the word SCHOOL to 6789.

• Upon texting the word SCHOOL you will be entered in the Digicel’s “Back to School” Text Competition. There is a $1 charge to enter for the competition. You will then receive a text

message advising of the type of token, the amount of points assigned and your rank in the competition.

Welcome to Digicel’s Back to School text Game. Text SCHOOL to 6789 for a chance to WIN a Mac Book! $1/txt.

Receive their first item- Example: You filled your backpack with a Laptop worth 1000 points. Your backpack is now worth 1000 pts & you are ranked #1. Text SCHOOL to 6789 to increase your points. $1/text”.

Customers can request additional tokens to increase their chances in the game. Customers can text SCHOOL to 6789 to request additional tokens to increase their chances of winning prompted by text to enter for more chances to win.

Customers will be charged $1 for each token sent to them (the customer is charged when the message is sent).

5B. Customers will be able to also log on to MyDigicel app and select the menu option ‘Games & More” then click on the Back to School tab to play the competition starting Monday Aug 16,2021.

a) The customer will have the option of purchasing multiple spins at once.

b) Once the required number of spin is selected, the player will be advised of the total charge. $1 per spin)

Eg To spin, it will cost $1 credit. (Sub has the option to continue or cancel). If sub chooses to continue, the wheel will spin and land on a token. Player will now be advised of the total points received for the spin as well as rank and total accumulated points.

6. Will customers be notified when to participate in Promotion?

Upon the commencement of the promotion, customers may receive the following:

• SMS push.

7. How many times can a customer win?

One (1) grand prize will be awarded on September 6 2021 to the top player with the most points for the duration of the promotion.

8. What tokens are sent at each request and what amount of points are assigned to each?

Tokens and their corresponding points are shown in the table below:



Token Name



50 points


80 points

Lunch Bag

100 points

School Bag

150 points


200 points


300 points


600 points


800 points


1000 points

Randomly selected tokens are sent to each participant’s phone. You will receive a token along with points and your rank per request. By texting “SCHOOL” to 6789 you will be able to collect more tokens to increase your points and rank in the competition. Note: Each text sent to 6789 will be at the cost of $1.


9. Can I increase my points and rank in the competition?

·         Yes. By texting “SCHOOL” to 6789 you will be able to get more tokens to increase your points and rank in the competition. Each text to 6789 will be at the cost of $1. Upon texting “SCHOOL” to 6789 you will receive a message similar to the following:

You filled your backpack with a Laptop worth 1000 points. Your backpack is now worth 1000 pts & you are ranked #1. Text SCHOOL to 6789 to increase your points. $1/text”.

The competition will have the element of double, 5Up days, 10Up, 50Up, 100Up, 200Up, 250Up, 300Up and 500Up days 1000***Up. On the Double day, participating subscribers will receive double the amount of points for the tokens received hence giving an increased chance to WIN. On the 5up day, Digicel will give 5 times the amount of points for every token received on that day etc.


10.   What is a ‘Bonus’ day?

·         Digicel selects a random day in which each tokens assigned points are doubled/tripled etc. for that day. Customers will receive a text similar to the one below:

‘‘Today ONLY Digicel will give double the points for every token! Simply text SCHOOL to 6789 to increase your chances to WIN a Mac Book. Costs $1 per text ’See www.digicelstlucia.com        

We will offer additional bonus points for a short window on random days. For eg. For a random 2 hours TODAY you will receive 1000 TIMES your points to WIN. Text SCHOOL to 6789.



11.   How are the prizes distributed?

•     There will be one (1) grand prize winner for the Text to Win Competition who will be awarded as per prize table below.

•     Potential winners must be able to correctly state the name of the current promotion “Digicel’s “Back to School” Text Competition” in order to qualify for the prizes.

•     A maximum of three (3) calls will be made to the selected winners within the period of an hour. If no response is received during that hour, another winner will be selected from the backup list of 10 potential winners in order of rank, with the highest points accumulated and the process repeated until winner has been contacted.

•     If the customer selected with the highest score does not complete the tagline correctly, the customer with the next highest score or tied score will be selected and called until a winner is chosen from the backup list.

•     If there is more than one customer tying for the highest score, a winner will be randomly chosen from these customers.




Venue for Draw

Draw Date

 1st Grand Prize

A Mac Book

ECFH Building, St. Lucia

September 6, 2021



•      In addition to these Terms and Conditions, the Customer remains bound by any other terms and conditions of use of any of Digicel’s other services including the general Terms and Conditions governing Digicel’s Data Services and Digicel Telephone Services.

•     In the event the account of a Customer who is eligible to win any of the prizes is the subject of a billing dispute in relation to the Competition as a result of fraud, erroneous charging, other technical problem that corrupts the administration, Digicel reserve the right to withhold the prize, terminate, cancel, suspend and/or modify the Competition until the disputed amount (and related charges) have been investigated.


10.   Is there a cut off time for Grand Prize entries to be received?

Yes. All entries for the overall grand prize must be received by 11:59:59pm on Friday, September 3, 2021.


11.  When will the Grand Prize winners be selected?

The Grand Prize will be awarded on Monday September 6, 2021 to the top ranked player for the promotional period. (Aug 10 to Sept 3).


12.  If I was contacted and won where do I collect the prize?

. Winners will be able to collect their prize at the ECFH Building St. Lucia.


13.   If I was contacted and have won, how long do I have to collect my prize?

Customers have a maximum of fourteen (14) business days to collect he cheque or to provide banking details and government issued id after they have been notified a winner. Digicel will retain any prize not collected within the stipulated period.


14.   What do I need in order to claim the prize?

·         You are required to provide banking details and valid government issued id (passport, driver’s licence or voter’s id) for direct transfer within 14 days once contacted. For person requesting a cheque, a valid government issued id (passport, driver’s licence or voter’s id) is required.


·         Minors (under 18) winning must provide details for parents/guardians in order to claim prizes. Parents/guardians should present (via email) a valid national government ID as well as they should present the child’s ID. In the case, the child does not have a valid national government ID then a birth certificate or student ID will be acceptable via email



Additional Terms and Conditions


A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.     Digicel gives no warranty or guarantee that its network or services shall be continuous, or will be free from faults.  Digicel will, however, use its best endeavours to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted.


C.    We reserve the right to disqualify you or terminate this offer if the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


D.    You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity in relation to your use of the text messages. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.


E.     The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


F.     We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you.


G.   If a prize is unavailable, we may, substitute the prize with an alternative prize to the equal value and/or specification where applicable.


H.    Prizes (if other than cash prizes) are not exchangeable and are not redeemable for cash.


I.      We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications


J.     Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelstlucia.com   

K.     Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this. Refusal to participate will result in forfeiture of the prize.