Digicel wishes to advise the public that in light of the implementation of the Government’s 2.5% Health and Citizen Security Levy, customers can expect to see an increase in their bill total as of October 1st , 2023. This will be applicable across our entire range of products and services including mobile, Digicel+ and Digicel Business.
Start Date: February 1st, 2021
End Date: February 22nd 2021
These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.
“We” or “us” means Digicel St. Lucia a company registered under the laws of St. Lucia with registered offices at Gros- Islet References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “you” means the Digicel prepaid or postpaid customer participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should not participate in the Promotion.
1. What is the D’Music Stream to Win Promotion?
The Promotion involves a competition in which you stream our D’Music Valentines ambassador playlists on D’music for a chance to win $1000. You must be the top streamer to win.
2. When does the Promotion start and end?
The Promotion is valid from 8 AM on February 1st, 2021 to February 22nd 2021 (the “Promotion Period”).
3. Can I participate?
Prepaid or postpaid Digicel customers who have downloaded the D’music App and have an active D’Music subscription may participate in the Promotion.
The following persons may not participate in the Promotion:
a. Postpaid corporate & business account customers;
b. Any person who, at any time on or after August 1st, 2020, was or is a director, officer, employee, or agent of Digicel St. Lucia or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel St. Lucia
c. Families of our employees;
d. Employees and families of employees of any company associated with this Promotion, including any hotels providing the prizes;
e. Customers with Digicel+ only;
f. Postpaid customers with overdue amounts;
g. Persons under the age of eighteen (18); and
h. Any person who does not reside in St. Lucia
4. How do I Participate in the Promotion?
Follow these steps to participate in the Promotion:
Step 1: Ensure that you have the D’Music App installed and have an active subscription. The App may be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices. You may activate a D’Music plan in the My Digicel mobile application if you do not already have one.
Step 2: Stream the 4 ambassador playlists, select your favorite and continue to stream as much as possible. You must stream the entire playlist to count as 1 stream.
5. How and when will the winner be selected and announced?
The ambassador with the most streams on his playlist at the end of the Promotional Period will be declared the winner of the battle. In addition, the person who was the top streamer for that playlist will win $1000. The winner will be announced on our social media platforms.
6. What do I need to know if I win?
a. If you win, Digicel will contact you by telephone.
b. A maximum of three (3) attempts will be made to call you within a period of one (1) hour.
c. Where there is no tie, if you do not answer any of our calls, the customer with the second highest number of streams will be selected as the winner.
d. Where there is a tie, if you do not answer any of our calls the other person(s) with the highest number of streams will be the only winner(s). If all winners in the tie do not answer, the customer(s) with the second highest number of streams will be awarded the prize if they answer our call.
e. During the telephone call our Digicel representative will advise you where and how to collect your $1000.
f. You will be required to provide government-issued identification.
g. You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.
A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.
B. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.
C. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
D. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
E. You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.
F. Please note that once roaming, you will not be able to participate in the Promotion.
G. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.
H. We reserve the right to award any forfeited prize to the next qualifying customer in order of number of streams;
I. Prizes are not exchangeable and are not redeemable for cash.
J. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
L. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.
M. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.