COVID 19 | How we are responding

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Our employees and customers are our top priority as we work to manage the effects of the Coronavirus.

 

As a provider of essential services to the public, we have a duty of care to keep our business running no matter what. Indeed, at a time like this, the services that we provide to customers could not be more vital or more needed. We take that responsibility very seriously. Likewise, we’re taking this situation very seriously and doing everything we can to prepare our business and prepare ourselves.

 

Our business continuity plans and protocols have been activated across the region to ensure a co-ordinated and proactive response internally with our employees and office and retail  locations and externally for our customers. We are guided in this by World Health Organisation recommendations.

 

We are also working to ensure that we assist the public with timely and accurate information and have teamed up with Health Ministries across the region to help make that happen. With the situation ever-developing, we will continue to enhance and evolve our response as time goes on and update as appropriate.

 

As mandated by the Government, our retail stores are closed as of Wednesday 25th March 2020. We will continue to monitor the developments regarding the Coronavirus locally and around the world and be guided by our local Government and health authority. Digicel place the highest value on the safety of our teams and our customers and as such we have already put in place plans to manage and mitigate any risk during this period, while ensuring business continuity so that the essential services we deliver will remain unaffected.

 

We encourage you to use, wherever possible, our online facilities to pay bills, top-up and any queries you might have related to your Digicel service.

 

Our digital customer service platforms include:

  • MyDigicel App (Top-up & bill payment) - Click here to download
  • Online Web Top-Up Click here
  • DigiLoan - Get credit now and pay later. To request a DigiLoan amount, simply dial *111#, SEND.
  • Credit U/SEND credit - Share your credit, with a family member or friend. Use the My Digicel App or dial *128*1345NUMBER*Amount to be sent# then press SEND
  • Loyalty Credit: Dial *131*5# - (use your loyalty points (500) to get $5 Top-up - 1 per month)

 

Additional Top-Up and/or Bill Payment locations

  • Kiosks
  • Scoatia bank ATMs
  • Brown's Esso Industrial Park (for cash payment)
  • Calling 100/623 3444 (1 or 2 for non Digicel Numbers)  and speaking with an agent between 8 am and 8 pm Daily

 

How to contact us via phone:

From your mobile phone (8am -8pm) Dial 100

From your landline or non-Digicel mobile phone: +1 325 623-3444 (1 or 2 for non Digicel Numbers)

Live Chat feature on our website (www.digicelgroup.com) or the MyDigicel App

You can also reach us on our social media platforms or via email Cayman.CustomerCare@digicelgroup.com.   

 

Download D'Music app, the Caribbean's premier music app which was launched exclusively to Digicel customers. This amazing mobile music app allows you to listen to and download over 40 million tracks from all genres of music.                                                                                 

Stream your favorite music on D'Music and enjoy all your favorite local and international songs. D'Music comes standard with all M to XXL Postpaid plans. Subscription is also available for prepaid customers.

Download Loop News App for free from Google play or App store and stay up to dates with the latest news.

If you need to speak to a trained therapist during this unprecedented time, please contact the Government Mental health hot line (Toll Free) on 1800 534 6463

Thank you so much for your patience and understanding and we assure you that we are committed to ensuring you continue to receive the very best service from us.

 

Remember: Prevention starts with you. Stay Home and Stay Safe

 

 

 

 

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