Dear Valued Customers,
As we continue to invest in our mobile networks and to ensure that you get the most out of your Digicel connection, be advised that we will be discontinuing our 2G network coverage across all three islands.
With effect from July 1st, 2020, we will be terminating our 2G network and will only be operating on 3G/4G and LTE frequencies. All Digicel prepaid & postpaid customers who do not have a compatible 3G/LTE handset or are currently using 2G only handsets will be effected.
To ALL our Digicel customers currently using 2G handset, we encourage you to switch to 3G or LTE devices, before July 1st 2020, to avoid future network disruptions. To facilitate a smooth switch from 2G devices to 3G/LTE handsets we have made available the following affordable LTE smartphones:
• Logic B3G: (3G device) - $20 KYD
• ISWAG Viper: (LTE device) - $65 KYD
Please note that these devices are only available for purchase by Digicel customers and you will be required to hand in your current 2G device.
2G handsets operate using GSM 1800 or GSM 900 or WCDMA/GSM frequencies. To check your current handset settings, follow the steps below:
1. Go to settings
2. Select mobile networks
3. Click network mode (if your device is connected to GSM 1800 or GSM 900 or WCDMA/GSM, then you have a 2G only compatible device).
If you are still unsure, please visit any of our stores and our representatives will gladly assist you.
We apologize for the inconvenience that this may cause. Thank you for your continued loyalty and for choosing Digicel as your trusted mobile provider.