Digiloan

Please select your language

Plans & Services

CREDIT ADVANCE OR DIGILOAN

1. What is Credit Advance or Digiloan?

Digicel’s Credit Advance or digiLoan service allows select prepaid customers an opportunity to request credit (airtime) in advance and pay for it later. This service will also attract a service fee depending on the amount that is being requested.

2. How does Credit Advance or digiLoan work?

Selected prepaid customers will be notified via text message from Credit Advance or digiLoan that they are eligible for the service. Customers will be able to access loan amounts ranging from as low as KYD 30 up to a maximum loan amount of KYD 1800. Airtime loans will also attract a 10% loan fee. To request a loan amount, the customer would be required to dial *147# for access via the Services Menu.

  • Customers will only be able to request one loan at a time, as they would be required to clear the previous loan before they are able to request another.
  • Credit sent using Credit U or DataFlex Top Ups cannot be used to repay outstanding loan amounts, however customers may use all other Top Up methods for loan repayments.
  • The Bonus applied to a customer’s first Top Up (FOTM Top Up) will not be applied to loan repayments.
  • Customers will be required to repay outstanding loans within a 30 day period.
  • If loans are not repaid on time (within a 30 day period after loan access) customers will be barred from accessing additional loans via Credit Advence service for an additional period of 30 days. The barring period begins immediately after the last recharge is made to fully repay the outstanding loan amount.

3. What are the loan amounts available to customers and the associated fees?

Loan Options Loan Amount Fee (KYD) Total Given to Customer (Loan+Fee in KYD)
Loan 1 $ 30.00 $ 03.00 $ 33.00
Loan 1
Loan Options
$ 30.00
Loan Amount Fee (KYD)
$ 03.00
Total Given to Customer (Loan+Fee in KYD)
$ 33.00
Loan 2 $ 50.00 $ 05.00 $ 55.00
Loan 2
Loan Options
$ 50.00
Loan Amount Fee (KYD)
$ 05.00
Total Given to Customer (Loan+Fee in KYD)
$ 55.00
Loan 3 $ 90.00 $ 09.00 $ 99.00
Loan 3
Loan Options
$ 90.00
Loan Amount Fee (KYD)
$ 09.00
Total Given to Customer (Loan+Fee in KYD)
$ 99.00
Loan 4 $ 110.00 $ 11.00 $ 121.00
Loan 4
Loan Options
$ 110.00
Loan Amount Fee (KYD)
$ 11.00
Total Given to Customer (Loan+Fee in KYD)
$ 121.00
Loan 5 $ 180.00 $ 18.00 $ 198.00
Loan 5
Loan Options
$ 180.00
Loan Amount Fee (KYD)
$ 18.00
Total Given to Customer (Loan+Fee in KYD)
$ 198.00
Loan 6 $ 270.00 $ 27.00 $ 297.00
Loan 6
Loan Options
$ 270.00
Loan Amount Fee (KYD)
$ 27.00
Total Given to Customer (Loan+Fee in KYD)
$ 297.00
Loan 7 $ 450.00 $ 45.00 $ 495.00
Loan 7
Loan Options
$ 450.00
Loan Amount Fee (KYD)
$ 45.00
Total Given to Customer (Loan+Fee in KYD)
$ 495.00
Loan 8 $ 900.00 $ 90.00 $ 990.00
Loan 8
Loan Options
$ 900.00
Loan Amount Fee (KYD)
$ 90.00
Total Given to Customer (Loan+Fee in KYD)
$ 990.00
Loan 9 $ 1800.00 $ 180.00 $ 1980.00
Loan 9
Loan Options
$ 1800.00
Loan Amount Fee (KYD)
$ 180.00
Total Given to Customer (Loan+Fee in KYD)
$ 1980.00

*Each Loan amount attracts a 10% loan fee to affect repayment as seen above

4. Will customers require a minimum amount of credit on their account to access a Credit Advance or digiLoan?

  • No. Customers will be able to request a loan regardless of their account balance.

5. If a customer is not qualified for the Credit Advance or digiLoan Offer, will they still be able to receive the credit after dialing the code?

  • No. Customers who are not eligible for the service will receive a message stating that they do not qualify for the service at this time once they select the option to get a loan in the Services Menu.
  • Customers may not be able to receive a Credit Advance or digiLoan as a result of;
  • Not being on the network for more than 6 months
  • Topup history/frequency
  • Outstanding loan balance

6. Are there more than one Digiloan offers?

  • Yes. Customers may be eligible for varied loan amounts.

           Ref Table 1.0 (Question 3)

7. How long will the Credit Advance or Digiloan service be offered?

  • The Credit Advance or digiLoan service is an ongoing product that is available to select prepaid customers.

Digicel reserves the right at any time, with or without notice, to vary the terms and conditions or to withdraw Credit Advance or digiLoan service.

8. How do customers check their Credit Advance or Digiloan balance?

  • Customers will be able to check their Credit Advance or digiLoan balance via the Services Menu *147 and selecting the option to Get Loan Balance from the Credit Advance menu.
  • Customers may also use the *120*190# KYD code to access their Credit Advance or digiLoan balance.

9. How do customers repay their Credit Advance or Digiloan?

  • Customer will repay their Credit Advance or digiLoan, on the NEXT top up(s) made after a loan was received; only the recharge amount will be applied to the loan balance.

10. What happens if the NEXT top up made is insufficient to repay the Digiloan?

  • If a customer’s NEXT top up is not sufficient to repay the Digiloan, any subsequent top-ups made will go towards clearing any outstanding loan balance.

For example: If a customer has a KYD 50.00 loan amount outstanding plus the KYD 5.00 service fee and then does a top up of KYD 40.00 That top up will go towards repaying the KYD 50.00 loan amount firstly, leaving KYD 10.00 to be paid in addition to the loan fee which will then be taken from the next top up made towards the account.

N.B DIGILOANS are repaid with the loan amount being deducted first then the loan fees.

11. How does a customer repay the service fee for Credit Advance or Digiloan?

  • Service fees will be deducted from recharges after the loan amount is fully repaid.

N.B Only recharge amounts are applied to loan and fee repayments.

12. If a customer makes a partial payment on an outstanding Digloan will they be able to make another loan request?

  • No. Customers must repay all outstanding loans before being able to make another request.

For example: A customer has an outstanding loan of KYD 180.00 and a loan fee of KYD 18.00, if the customer tops up with KYD 100.00, they would have an overall balance of KYD 98.00 left to be repaid. If they should try to request another Digiloan they would receive a prompt advising that they are required to clear all outstanding balances before requesting another loan.

13. Can a customer’s loan amount be repaid with credit that was on their account prior to a Top Up?

  • No. Only recharge amounts can be used towards loan repayments.

For example: A customer has KYD 50.00 on their main balance prior to requesting a Digiloan of KYD 110.00 with a loan fee of KYD 11.00. If the customer should make a top-up of KYD 100.00, only the recharge amount of KYD 100.00 will be used towards repaying the outstanding loan i.e. the KYD 50.00 on the main account will remain, as it will not be used towards repaying the Digiloan.

14. What top up methods can be used to repay Credit Advance or Digiloans’s taken?

  • All top up methods (plastic & electronic) can be used to repay loans with the exception of Credit U and Data Flex voucher top up methods.

15. If a customer receives credit via Credit U, will it go towards repaying an outstanding Credit Advance or Digiloan balance?

  • No. Credit received via the Credit U service will not go towards the repayment of an outstanding loan.
  • Customers must make a valid top up to repay the loan.

 

16. How long do I have to repay an outstanding Credit Advance or digiLoan?

  • Customers will have up to 30 days to repay an outstanding loan amount, after which they will be barred from using the service for a period of 30 days (begins after top up to repay outstanding loans are applied).
  • Once a customer goes into bad debt, they will not be eligible for the same loan amounts as previously, they will now qualify for lesser loan amounts.

17. How do customers sign up or request a Credit Request?

  • Customers may dial *147# and follow the instructions that will appear in the Services Menu.

18. Will Data Flex Top-Ups go towards repaying an outstanding DIGILOAN?

  • No. DataFlex Top-Ups will not go towards the repayment of an outstanding loan.
  • Customers will be required to make a valid top up to repay the loan.

19. Will customers be able to request a Credit Advance or digiLoan while roaming?

  • No. Unfortunately customers will not be able to use the Credit Advance or digiLoan service while roaming. This service can only be used locally.
  • However, if the customer tops up while roaming and they are in debt, the loan amount will be deducted from the top up amount.

20. Are there any restrictions for the use of the credit received from a Credit Advance or digiLoan request?

Yes. Customers will be able to:

  • Call local on-net mobile and fixed line, off-net mobile and fixed line and internationals numbers (USA/Canada mobile & UK landline) and Caribbean territories excluding Guyana, Cuba and Haiti with their Credit Advance or digiLoan balance.
  • On-net, off-net and international (USA/Canada mobile & UK landline) text messages can be sent from credit received from Credit Advance or digiLoan. Ref. Appendix 1.
  • A Credit Advance or digiLoan balance cannot be transferred or sent via Credit U.

21. If a customer has bonus credit or a calling plan available from various promotions in addition to their DIGILOAN balance what is the priority for charging?

  • If a customer has International calling plan minutes, Best Friend For Free bonus and Diaspora triple/ double bubble bonus credit they will be used before the DIGILOAN balance.
  • If a customer has First of the month (FOTM) credit and bonus credit from a recharge promotion then the DIGILOAN balance will be used first.

22. Will customers be able to benefit from on-net and Int’l Gimme 5 for calls greater than 5 minutes using their DIGILOAN credit?

  • No. Customers will not benefit from on net and Int’l Gimme 5 for calls made using their DIGILOAN balance.
  • They will also not be able to benefit from Gimme 5 SMS.

23. Will customers be able to benefit from Gimme 5 SMS after sending 5 chargeable SMS from their DIGILOAN balance?

  • No. Customers will only be able to benefit from the Gimme 5 SMS offer, once they have qualified BEFORE availing of a DIGILOAN.
  • If a customer qualifies for Gimme 5 BEFORE requesting and availing of a DIGILOAN, they should be able to continue benefiting from the Gimme 5 offer. I.e. there should be no break or interruption or charge for free SMS’ sent during this period.
  • If a customer sends 3 chargeable SMS and avails of a DIGILOAN, and the loan balance is depleted or exhausted, should the customer receive additional credit (credit u, top up, any other main balance recharge) then sends 2 additional SMS from this new main balance, they would still qualify for Gimme 5 Free SMS offer as a total of 5 chargeable SMS would have been sent from their main balance.

24. How many times can a customer request a Credit Advance or digiLoan?

  • Customers may request a loan as many times as they wish, AFTER repaying any Credit Advances or digiLoans previously taken. In other words a customer must repay any outstanding loan before they can request a 2nd Credit Advance.

25. Can a Credit Advance or digiLoan expire?

  • No. The credit received from the Credit Advance or digiLoan request will not expire and will remain on the account until it has been used.

26. What happens if a customer repays their loan before exhausting the credit received from the Credit Advance or digiLoan request?

  • Nothing, credit received from Credit Advance or digiLoan request will be available until it is used by the customer.

27. What is the rate to make calls and send text messages from the Credit Advance or digiLoan balance?

  • Rates charged from the Credit Advance or digiLoan balance will be the same as the prepaid rate plan active on the customers’ account.

28. Will an outstanding Credit Advance or digiLoan balance prevent a customer from getting their anniversary credit/First of the Month?

  • No. Customers will get their anniversary credit (FOTM) once they are on a rate plan that is eligible and it is the first top up of the month.

29. Will an outstanding Credit Advance or digiLoan balance prevent a customer from qualifying for any promotion? Example Prepaid Free nights?

  • No. Once customers top up with the required amount of credit during the qualification period customers will qualify for free nights.

For example: If a customer has an outstanding loan balance of KY$ 270 and tops up with KY$ 200 to repay their outstanding balance, then the recharge of KY$ 200 will also qualify them for prepaid Free Nights.

30. Will a DIGILOAN qualify a customer for prepaid Free Nights?

  • DIGILOANS will not qualify a customer for Free Nights.

Appendix

31. Which Caribbean countries can be called using Credit Advance or digiLoan balance?

  • Anguilla
  • Antigua
  • Aruba
  • Barbados
  • Bermuda
  • Bonaire
  • BVI
  • Cayman
  • Curacao
  • Dominica
  • El Salvador
  • French Guiana
  • Grenada
  • Guadeloupe
  • Martinique
  • St Kitts
  • St Lucia
  • St Vincent
  • Suriname
  • TCI
  • Trinidad

Contact Us
Contact us for more information on our products and services.
Your Questions
Questions? We’ve got answers. Browse through our list of FAQs.
Live Chat
We’re excited to chat with you. Live chat available from: 8am - 8pm daily. Click the button below to get started.
Digiloan