PHONES AND SERVICES
1. My mobile phone is not responding or has 'frozen?
Power your phone off and then back on (ensure you have your PIN number in case it is needed). If your phone does not respond to you pressing the ‘power off’ button, remove and then replace the battery and turn on your phone. If this still does not work, we recommend you bring the phone along with all paper work for the phone and SIM to your local retail store for help.
2. I have forgotten my PIN number?
If you have forgotten your PIN number and entered it incorrectly three times, your phone will become PIN blocked. To unlock, enter your 8 digit PUK number found on your welcome letter. You will then be required to enter a brand new PIN.