Shake It 2020

Start Date: 19th November 2020

End Date: 8th January 2021

From today, Digicel is offering you simply more prizes through the My Digicel App “Shake to Win Christmas 2020 Promotion” (the “Promotion”), providing Prepaid and Postpaid customers with the opportunity to win everything from digital experiences, LTE smartphones, discounts on our new Digicel Prime Bundles, free international and roaming minutes, cash prizes and more.  In the spirit of Better Together, you can now select from a choice of prizes and even pass your win on to a friend or family member as a gift.

These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel Cayman Limited, a company registered under the laws of Cayman with registered offices at [Address].  References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “you” means the person accessing or using the App to participate in the Promotion or a person receiving a gifted prize from that person (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the My Digicel Terms and Conditions and Privacy Policy which you can access via the App.

If you do not agree to or accept any of these Terms, or if you are under the age of thirteen (13), you should stop participating in the Promotion immediately.

1.      What is the “My Digicel Shake to Win Christmas 2020 Promotion”?

If you are a Prepaid or Postpaid customer with Digicel you can participate in the Promotion, subject to these Terms.  The Promotion allows you to win prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App.

2.      When does the Promotion start and end?

The Promotion is valid from 19th November 2020 through to 8th January 2021 (the “Promotional Period”).

3.      Can I take part in the Promotion?

[You can participate in the Promotion if you are an “Active Digicel Customer” (which means you are able to make a call from your Digicel number, assuming you have sufficient credit or plan allowance) you will have the opportunity to win, with more and bigger prizes available when you buy or have an active Eligible Plan or top up with the Minimum Recharge amount, both as defined below (an “Eligible Customer”).

You will also be able to participate in the Promotion by receiving a prize that has been gifted to you by another, as explained below.

Please note that your eligibility is also subject to the Additional Terms and Conditions below.

The following customers are excluded from participating in the Promotion:

a)       Postpaid Corporate & Business account customers;

b)       Employees, employees of affiliate companies associated with this Promotion;

c)       Home & Entertainment only customers;

Families of Digicel employees can participate in the Promotion, however they are excluded from winning certain prizes as defined below.

4.      Which bundles/plans are included in the Promotion?

All our latest Digicel Prime Bundles and some other plans/bundles are eligible for the Promotion as listed below (collectively, the “Eligible Plans”).       

Prepaid Eligible Plans/Bundles

Postpaid Eligible Plans/Bundles

Prime 1 Day


Prime 7 Day


Prime 30 Day


Prime 30 Day plus


2 Day Quick Pick


10 Day Quick Pick


30 Day Quick Pick


1 day XS: 100 MB


3 Day S: 500 MB


7 Day M: 1 GB


30 Day L: 2GB


30 Day XL: 4GB


30 Day XXL: 10 GB


You will also find Eligible Plans identified with the “Shake It” icon in the “Shake It” section of the My Digicel App.  Any plans that do not have the “Shake It” icon in the App are excluded from the Promotion.

5.      What is the Minimum Recharge required to be included in the Promotion?

To participate in the Promotion through a recharge you will need to perform a single top up of $10 or more on a given day (“Minimum Recharge”).

6.      What is the difference between Guaranteed Win and More Chances to Win?

We are offering you two ways to win through this Promotion:

a.       “Guaranteed Win”: Every Saturday (and other special promotion days as we may choose) during the Promotional Period, participating Eligible Customers who complete the “Shake It” action in the My Digicel App will receive a prize (subject to these Terms and Conditions).

b.       “More Chances to Win”: On any other day, Eligible Customers stand a chance of winning a prize after activating a NEW Eligible Plan. Eligible Customers will have twenty-four (24) hours from the date and time of the “Shake It” notification to complete the “Shake It” action in the My Digicel App for a chance to win a prize.

7.      How does the Promotion work?

There are four steps to participating and choosing your prize:

Step 1: [Be an Active Digicel Customer (as defined above).  You can win more and bigger prizes when you] Top up by the Minimum Recharge amount or activate or have activated an Eligible Plan:

a)       via the My Digicel App;

b)       via the Digicel website of your country; or

c)       by dialing the USSD/UMM code *135#

Step 2: Confirm your participation in the Promotion by clicking on the “Shake It” notification and accepting these Terms.

Step 3: Access the My Digicel App, go to the Shake It section and shake your phone.  You will receive a notification indicating whether you have won a prize or not.

Step 4: In the event of winning a prize, you may have a choice of prize from a list of options and separately the ability to gift your prize to another Digicel customer of your choice.  Prizes that cannot be chosen or gifted are automatically applied to your account.  Otherwise, you will have twenty-four (24) hours to select one or more of the following options, depending on the prize won:

a)       Choose – the selected prize or, if available, you can choose one of the other prizes from the list of options.

b)       Gift – if available, you can gift the prize to another Digicel customer by selecting this option and providing the contact details of that person.

If you do not select one of the above options within the twenty-four (24) hour window, we will automatically apply the default prize to your account.

See more detail on prize choices and gifting below.


8.      How many times can I Shake It and win?

The maximum number of wins per Eligible Customer is one (1) per day.  Even if you activate more than one (1), the same or different, Eligible Plan in one day you will only be able to win once.

9.      Will I be notified when to participate?

Yes.  During the Promotional Period we will notify you when a Guaranteed Win shake is available.  If you activate an Eligible Plan, you will receive a notification that you are eligible for a More Chances to Win shake.

10.   Will I be notified when I have won a prize?

Yes.  You will be notified via SMS, push or in-app notification


11.   What types of prizes can I win?

There are two (2) different types of prizes that may be offered to you in the event of a win: “Digital Experience Prizes” and “Non-Digital Prizes”.  Each defined below.

“Digital Experience Prizes” include the following subcategories of prizes, these can typically be used immediately after choosing and may be available to gift:

Experience Prize Subcategory


Promo Digital Bundle

Premium access and data allowance for the 7 Digital Services below

Any Use Data

An allowance of data that you can use for anything on your Smartphone

International Talk

An allowance of minutes to call USA, Canada and UK (UK landlines only)

Digicel Prime Bundle Discount

Discounts on our new Digicel Prime Bundles as described below

Postpaid Bill Write offs

Write offs against your upcoming Postpaid invoice



The Promo Digital Bundle includes premium access and a data allowance that can be used with the following digital services (apps):

1.       PlayGo

5. Billo

2.       GoLoud

6. SportMax

3.       D’Music

7. Loop


4.       BiP


Find out more about these apps and our Digicel Prime Bundles on our website here.


Digicel Prime Bundle Discounts may become available during the Promotional Period, with discounts of varying percentages for specific durations on selected Digicel Prime Bundles.  If you select a discount prize, the benefit will apply on your next purchase or renewal of the specific named bundle.  The discount cannot be applied to a different bundle, e.g. a discount on a 7-day bundle may not be applied to a 3-day bundle.  You may have multiple discount prizes available and active at the same time if they are for different Digicel Prime Bundles.

“Non-Digital Prizes” are prizes that would typically need to be collected from our Head Office( Cayman Technology Centre, 115 Printer’s way) and may be included as prizes in the Promotion, with notifications of the same via social media and/or other Digicel communications.  Examples of Non-Digital Prizes include cash, LTE smartphones, gift vouchers with a Digicel partner and entry tickets to our raffle sweepstakes.

12.   Can I use a Digital Experience Prize together with a purchased plan or bundle?

Yes.  The Digital Experience Prizes are compatible with our other plans and bundles and may be active at the same time.  Any allowances (data or talk) will be depleted from your Digital Experience Prize prior to depleting any other purchased plan or bundle allowances.

13.   How can I check the balance on my Digital Experience Prizes?

You can check your balance/usage on the home page or in the Accounts and Balances section of the My Digicel App.

14.   How long will my Digital Experience Prize be valid for?

On a successful Shake It and in the event of a choice of prizes, you will have 24 hours to select your prize or we will select the default prize for you.  The longevity of the prize itself will be specified by the prize.

Except for Digicel Prime Bundle Discounts:

a)       Once a Digital Experience Prize has been selected, it will activate immediately and automatically for you.  There is no need to activate separately.

b)       Digital Experience Prizes are available to be used from the time of activation and expire as per the validity communicated at the time of activation.

If you select a Digicel Prime Bundle Discount as a prize, the benefit will apply on your next purchase or renewal of the specific named bundle.  These discount prizes will be available for use up to thirty (30) days after choosing.

If you have chosen but do not use your Digital Experience Prize, it will expire and there will be no carry over or refund, except for Promo Digital Bundles where rollover may be applicable as described below.

Any usage beyond the provided allowance or outside of the validity period of Digital Experience Prize, will be billed at your applicable price plan rates, taken from your main data/talk allowance or charged from your Digicel credit.

15.   Will my Digital Experience Prize data and talk rollover?

Unused data or minutes will not rollover from any promotional prize or bundle to a regular/purchased bundle.  However, if you win and chose another Promo Digital Bundle as a prize, any outstanding data balance remaining from the prior and still valid Promo Digital Bundle will rollover.  An expired bundle cannot rollover.

16.   Can I have more than one Digital Experience Prize active at a time?

Yes.  If you win multiple prizes, you may have them active on your account at the same time.  Important to note that you cannot have multiple versions of the exact same Digital Experience Prize active at one time however.  You cannot accumulate multiples of the same Digicel Prime Bundle Discount as a prize; however, you will be able to choose and use different discounts, e.g. one for a 7-day bundle and another for a 1-day bundle.

17.   What else do I need to know about gifting Digital Experience Prize gifting?

If you choose to gift a Digital Experience Prize to someone else, you will need to enter the Digicel phone number of the intended recipient and the prize list will be regenerated as the recipient may only receive rewards which are compatible with their Digicel service.  Successful gifted rewards will be automatically allocated to the recipient and activated; the recipient will also receive a notification highlighting the details of the gift.

You may be presented with an error screen in the event that the recipient is not eligible for the selected prize, e.g. when attempting to gift a Prepaid plan to a Postpaid customer, if their account is not active, or if their number is invalid.

18.   What else do I need to know about choosing and gifting Non-Digital Prizes?

If you win a prize of this type, you will receive a notification including:

a)       a voucher with a picture of the prize (for illustrative purposes only);

b)       a description of the prize with a QR code; and

c)       a telephone number to contact Digicel to arrange prize collection. 


You MUST contact Digicel on the number provided within 14 days of the notification being issued or the prize may be forfeited.

Once you have contacted Digicel and identification is validated, your prize will be made available for collection from: Cayman Technology Centre, 115 Printer’s way, George Town, Cayman Islands

You are encouraged to collect your prize on weekdays (Monday to Friday) and are required to collect your prize within fourteen (14) days from the issue date of the notification of the prize win or the prize will be forfeited.

Non-Digital Prizes may neither be gifted through the My Digicel App nor traded for cash or another product.

Digicel reserves the right to award any forfeited prizes to another Eligible Customer and to substitute prizes where reasonably required.

Warranty and support information, where applicable, will be included in product packaging.


Additional Terms and Conditions

A.       This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.       You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.       We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

D.      You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity and data usage in relation to your use of the App. Data usage will be taken from your main data allowance, your Digicel credit, or billed to your postpaid account if:

a.       you deplete your Digital Experience Reward allowance; or

b.       your reward is not an “Any Use Data” reward, and you use any other application except those listed above.

E.       The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

F.       We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

G.      If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.

H.      Prizes are not exchangeable and are not redeemable for cash.

I.         We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

J.        Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are a winner) and any other purposes to which you have consented. To see our Privacy Policy and legal information visit: www.digicelgroup.com

K.       If you are a winner, you may share your winnings on your social media platforms and may be required to take part in related publicity, including (without limitation) publication of your name and image along with your winning entry via our website, social media and other press and media channels. No additional payment will be given for this.

L.        Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

M.     For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.