Digicel Cayman Roaming Plans
Frequently Asked Questions
General Information
The product is designed to offer a competitive alternative for data roaming service in specific destinations including Caribbean territories. The product is designed to provide bundled data and minutes, access to free incoming calls, and reduced out-of-bundle calling and text rates. Plan has now been updated to include Cuba, Honduras and Dominican Republic.
Prepaid
1. What are the EZ roam Plans?
Roaming Bundle will be available in [3] different durations, 3, 7 and 14 days.
Plan ID |
Plan Name |
Duration Day |
Price |
Mins |
Data (MB) |
Subscriber Type |
25778 |
3 Day Roaming Bundle |
3 |
20 KYD |
0 |
500 MB |
Prepaid |
25779 |
7 Day Roaming Bundle |
7 |
35 KYD |
15 |
1024 MB |
Prepaid |
25780 |
14 Day Roaming Bundle |
14 |
50 KYD |
30 |
2048 MB |
Prepaid |
2. Who will benefit from the EZ Roaming plans?
All active Digicel prepaid mobile subscribers
3. How does this compare to other Roaming plans in market?
This is the only roaming plan or Bundle available in markets. Though customers can roam pay as you go paying the standard out of bundle rates
4. How do customers activate the roaming plans?
Customer will be able to activate the prepaid roaming plans by using the following methods:
My Digicel App, or on the web at p.mydigicel.net
5. How do customers check their data /mins bundle balance and Roaming Plan expiration?
Customer will be able to check their balance by using the following method:
- My Digicel App at p.mydigicel.net
6. How does the EZ Roam Plan work?
The EZ Roam plans provides prepaid customers with voice minutes and Data.
This also includes free incoming calls and SMS at the rate of $0.15 per sms sent (maximum 160 characters).
The Voice minutes will cover all roaming destinations while roaming in one of the eligible roaming destinations listed in Table 2, this also includes call back home.
Free incoming Calls
Data bundles: See below separation of Bundles:
SMS rates of $0.15
Overage will be blocked for prepaid customers, hence prepaid customers exhausting their allotted data bundles will not be able to access mobile data, until the plan has expired.
Reduce Voice rates will now follow the below:
7. See the below table with eligible EZ roaming destination.
Table 2 Roaming Destinations:
Albania |
Egypt |
Ireland |
Romania |
US Virgin Islands |
Peru |
Anguilla |
Dominica |
Israel |
South Africa |
Venezuela |
Uruguay |
Antigua |
El Salvador |
Italy |
Spain |
Argentina |
St. Maarten |
Aruba |
French Guiana |
Jamaica |
St Kitts |
Belize |
St. Eustatius |
Australia |
Germany |
Malta |
St. Lucia |
Brazil |
Saba |
Barbados |
Ghana |
Martinique, St. Martin, |
St. Vincent |
Chile |
France |
Bermuda |
Greece |
Montserrat |
Suriname |
Colombia |
Switzerland |
Bonaire |
Grenada |
Netherlands |
TCI |
Costa Rica |
Cuba |
BVI |
Guadeloupe |
New Zealand* |
Trinidad and Tobago |
Ecuador |
Honduras |
Canada |
Guyana |
Panama |
Turkey |
Guatemala |
Dominica Republic |
Curacao |
Haiti |
Portugal |
United Kingdom |
Mexico |
|
Czech Republic |
Hungary |
Puerto Rico |
United States |
Nicaragua |
|
8. What are the countries categorized as ROW, VED or VED Satellite:
Countries are assigned the following zones:
Rest of the World
ROW Countries |
Country Code |
ROW Countries |
Country Code |
ROW Countries |
Country Code |
AFGHANISTAN |
93 |
FAROE ISLANDS |
298 |
LIBYA |
218 |
ALGERIA |
213 |
FIJI |
679 |
LIECHTENSTEIN |
423 |
AMERICAN SAMOA |
1684 |
FINLAND |
358 |
LITHUANIA |
370 |
ANDORRA |
376 |
FRENCH POLYNESIA |
689 |
LUXEMBOURG |
352 |
ANGOLA |
244 |
GABON |
241 |
MACEDONIA |
389 |
ARMENIA |
374 |
GAMBIA |
220 |
MADAGASCAR |
261 |
AZERBAIJAN |
994 |
GEORGIA |
995 |
LIBYA |
218 |
BAHAMAS |
1242 |
GIBRALTAR |
350 |
LIECHTENSTEIN |
423 |
BAHRAIN |
973 |
GREENLAND |
299 |
LITHUANIA |
370 |
BANGLADESH |
880 |
GUAM |
1671 |
LUXEMBOURG |
352 |
BELARUS |
375 |
GUINEA |
224 |
MACEDONIA |
389 |
BELIZE |
501 |
FAROE ISLANDS |
298 |
MADAGASCAR |
261 |
BENIN |
229 |
FIJI |
679 |
MALAWI |
265 |
BHUTAN |
975 |
FINLAND |
358 |
MALAYSIA |
60 |
BOLIVIA |
591 |
FRENCH POLYNESIA |
689 |
MALI |
223 |
BOSNIA & HERZEGOVINA |
387 |
GABON |
241 |
MARSHALL ISLANDS |
692 |
BOTSWANA |
267 |
GAMBIA |
220 |
MAURITANIA |
222 |
BRUNEI |
673 |
GUINEA-BISSAU |
245 |
MAURITIUS |
230 |
BURKINA FASO |
226 |
HONDURAS |
504 |
MICRONESIA |
691 |
BURUNDI |
257 |
HONG KONG |
852 |
MOLDOVA |
373 |
CAMBODIA |
855 |
ICELAND |
354 |
MONACO |
377 |
CAMEROON |
237 |
INDIA |
91 |
MONGOLIA |
976 |
CAPE VERDE |
238 |
INDONESIA |
62 |
MONTENEGRO |
382 |
CENTRAL AFRICAN REP |
236 |
IRAN |
98 |
MOROCCO |
212 |
CHAD |
235 |
IRAQ |
964 |
MOZAMBIQUE |
258 |
CHINA |
86 |
ISRAEL(970) |
972 |
MYANMAR |
95 |
COMOROS |
269 |
JORDAN |
962 |
NAMIBIA |
264 |
CONGO |
242 |
KAZAKHSTAN |
7 |
NEPAL |
977 |
COOK ISLANDS |
682 |
KENYA |
254 |
NEW CALEDONIA |
687 |
COTE DIVOIRE |
225 |
KOREA (SOUTH) |
82 |
NIGER |
227 |
CYPRUS |
357 |
KOSOVO |
383 |
NIGERIA |
234 |
DEM REP CONGO |
243 |
KUWAIT |
965 |
NORTHERN MARIANAS |
1670 |
DENMARK |
45 |
KYRGYZSTAN |
996 |
NORWAY |
47 |
DJIBOUTI |
253 |
GUINEA-BISSAU |
245 |
OMAN |
968 |
DOMINICAN REPUBLIC |
1 |
HONDURAS |
504 |
PAKISTAN |
92 |
EAST TIMOR |
670 |
HONG KONG |
852 |
PALAU |
680 |
EQUATORIAL GUINEA |
240 |
LAOS |
856 |
PALESTINE |
970 |
ERITREA |
291 |
LEBANON |
961 |
PAPUA NEW GUINEA |
675 |
ESTONIA |
372 |
LESOTHO |
266 |
PHILIPPINES |
63 |
ETHIOPIA |
251 |
LIBERIA |
231 |
QATAR |
974 |
REUNION & MAYOTTE |
262 |
SWITZERLAND |
41 |
|
|
RUSSIA |
7 |
SYRIA |
963 |
|
|
RWANDA |
250 |
TAIWAN |
886 |
|
|
SAN MARINO |
378 |
TAJIKISTAN |
992 |
|
|
SAUDI ARABIA |
966 |
TANZANIA |
255 |
|
|
SENEGAL |
221 |
THAILAND |
66 |
|
|
SERBIA |
381 |
TONGA |
676 |
|
|
SEYCHELLES |
248 |
TUNISIA |
216 |
|
|
SIERRA LEONE |
232 |
TURKMENISTAN |
993 |
|
|
SINGAPORE |
65 |
UGANDA |
256 |
|
|
SLOVENIA |
386 |
UNITED ARAB EMIRATES |
971 |
|
|
SOUTH SUDAN |
211 |
UZBEKISTAN |
998 |
|
|
SRI LANKA |
94 |
VANUATU |
678 |
|
|
ST PIERRE & MIQUELON |
508 |
VIETNAM |
84 |
|
|
SUDAN |
249 |
YEMEN |
967 |
|
|
SWAZILAND |
268 |
ZAMBIA |
260 |
|
|
Very Expensive Destination
Very Expensive Destination |
Country Code |
Very Expensive Destination |
Country Code |
ASCENSION |
247 |
TOGO |
228 |
CUBA |
53 |
TOKELAU |
690 |
DIEGO GARCIA |
246 |
TUVALU |
688 |
KIRIBATI |
686 |
UKRAINE |
380 |
KOREA (NORTH) |
850 |
UNIV TELECOM SVC |
878 |
LATVIA |
371 |
UNIV TELECOM SVC UPT |
878 |
MALDIVES |
960 |
WALLIS & FUTUNA |
681 |
NAURU |
674 |
WESTERN SAMOA |
685 |
NIUE |
683 |
TOGO |
228 |
SAO TOME AND PRINCIPE |
239 |
TOKELAU |
690 |
SOLOMON ISLANDS |
677 |
TUVALU |
688 |
SOMALIA |
252 |
UKRAINE |
380 |
ST HELENA |
290 |
|
|
Very Expensive Destination (SAT)
Very Expensive Destination (SAT) |
Country Code |
Very Expensive Destination (SAT) |
Country Code |
GLOBAL MOBILE 881 |
881 |
INMARSAT M Voice |
870 |
GLOBAL MOBILE 881 Ellipso Satellite Service |
881 |
INMARSAT Mini M/Fleet/Gan |
870 |
GLOBAL MOBILE 881 Globalstar 8 |
881 |
INTL NETWORKS 882 |
882 |
GLOBAL MOBILE 881 Globalstar 9 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network |
882 |
GLOBAL MOBILE 881 IRIDIUM 8816 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network II |
882 |
INMARSAT |
870 |
INTL NETWORKS 882 Elipso |
882 |
INMARSAT Aero |
870 |
INTL NETWORKS 882 EMSAT |
882 |
INMARSAT B HSD |
870 |
INTL NETWORKS 882 GNS |
882 |
INMARSAT B Voice |
870 |
INTL NETWORKS 882 INTERMATICA |
882 |
INMARSAT Bgan |
870 |
INTL NETWORKS 882 Jasper |
882 |
INMARSAT Bgan HSD |
870 |
INTL NETWORKS 882 Jersey Telecom |
882 |
INMARSAT Gan/Fleet/Hsd |
870 |
INTL NETWORKS 882 Maritime Communication Partners |
882 |
GLOBAL MOBILE 881 |
881 |
INTL NETWORKS 882 Oration Technologies Network |
882 |
|
|
INTL NETWORKS 882 Thuraya |
882 |
|
|
INTL NETWORKS 882 VODAFONE |
882 |
|
|
INTL NETWORKS 883 |
883 |
9. What are the rates to make calls while on an active Roaming Plan?
Customers will receive the below reduced calling rates while roaming in the EZ roam destinations that are currently included in the plan.
Table 2: Roaming Plan Rates
Note:
· The bundles plan rates will be the same regardless of the network the customers is attached
· Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the existing standard roaming rates.
· Prepaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
· Customers in eligible destination who do not a have an active Roaming Plan will browse PAYGO at the standard data roaming rate for that destination and/or network.
10. Will customers’ roaming plan auto renew?
No Roaming plans will not auto-renew
11. Will the roaming data and voice bundle roll over?
Once the plan expires all the unused data and minutes will be lost.
12. Will customers get a notification when they have exhausted their roaming data or voice bundles?
Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.
13. Will customers be able to move from one Roaming plan to another?
Customers can activate any variation of the EZ roam bundle together, the duration will be that of the latest plan activated.
14. If customers have bonus credit on their account, can this credit be used while roaming?
No, bonus credit is local features and can only be used you are on Digicel Cayman’s network
15. Will customer be able use local data/Mins plan while roaming?
No, local plan allotment can only be used on Digicel Cayman’s Network
16. How do customers get to Voicemail while roaming?
Dial 1345326 0000 to get to their voicemail.
Contacting voicemail while roaming will be charged similar to making a call to a local Digicel number, Based on the destination you are in.
17. Will Customers be able to contact Customer Care while roaming?
Yes. Customers can dial 13456232273 in order to contact Customer Care while roaming.
Contacting voicemail while roaming will be charged similar to making a call to a local Digicel number, Based on the destination you are in.
Customers can use the web chat feature within the MyDigicel App to contact customer care.
Postpaid
EZ Roam Postpaid
The “EZ Roam plans allows postpaid customers the flexibility to roam in select countries around the world with bundled data and reduced voice/calling Rates, access to free incoming calls, and reduced text rates.
Roaming Bundle will be available in 3 different durations, 3, 7, 14 days.
Table 2
Plan Name |
Duration Day |
Price (KYD) |
Mins |
Data (MB) |
Subscriber Type |
3 |
20 |
- |
500MB |
Postpaid |
|
7 |
30 |
- |
1024MB |
Postpaid |
|
14 |
45 |
- |
2048MB |
Postpaid |
1. How does the EZ Roam Plan work?
The EZ Roam plans provides postpaid customers with discounted voice rates and Data bundle.
This also includes free incoming calls and SMS at the rate of $0.15 per sms sent (maximum 160 characters).
Free incoming Calls
Data bundles: See below separation of Bundles:
· SMS rates of $0.15
Overage will be blocked for prepaid customers, hence prepaid customers exhausting their allotted data bundles will not be able to access mobile data, until the plan has expired.
Reduce Voice rates will now follow the below:
Note:
These are destinations (countries) not included in the roaming destination with the exceptions to SAT numbers and VED.
§ VED “Very Expensive Destinations” shall mean the countries of Afghanistan, American Samoa, Angola, Antarctica Australian Territory, Armenia, Ascension Island, Azerbaijan, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cook Island, Ivory Coast, Djibouti, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea (North), Kyrgyzstan, Laos, Latvia, Lithuania, Lesotho, Liberia, Libya, Malawi Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Myanmar, Micronesia, Mozambique, Namibia, Nepal, New Brunei, New Caledonia, Niger, Nigeria, Niue Islands, Norfolk Islands, Pakistan, Reunion Is, Russia, Rwanda, Saipan, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Western Sahara, Sudan, Swaziland, Syria, Tunisia, Togo, Tokelau, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Wake Island, Yemen, Zimbabwe, The Democratic Republic Of The Congo and Northern Mariana Islands.
2. What are the international roaming Destinations for postpaid?
The Postpaid EZ Roaming Plan will be available in the specified countries in the below table.
Table 3 Postpaid International Roaming Destinations:
Albania |
Egypt |
Ireland |
Romania |
US Virgin Islands |
Peru |
Anguilla |
Dominica |
Israel |
South Africa |
Venezuela |
Uruguay |
Antigua |
El Salvador |
Italy |
Spain |
Argentina |
St. Maarten |
Aruba |
French Guiana |
Jamaica |
St Kitts |
Belize |
St. Eustatius |
Australia |
Germany |
Malta |
St. Lucia |
Brazil |
Saba |
Barbados |
Ghana |
Martinique, St. Martin, |
St. Vincent |
Chile |
France |
Bermuda |
Greece |
Montserrat |
Suriname |
Colombia |
Switzerland |
Bonaire |
Grenada |
Netherlands |
TCI |
Costa Rica |
Cuba |
BVI |
Guadeloupe |
New Zealand* |
Trinidad and Tobago |
Ecuador |
Honduras |
Canada |
Guyana |
Panama |
Turkey |
Guatemala |
Dominica Republic |
Curacao |
Haiti |
Portugal |
United Kingdom |
Mexico |
|
Czech Republic |
Hungary |
Puerto Rico |
United States |
Nicaragua |
|
Note:
· The bundles plan rates will be the same regardless of the network the customers is attached
· Postpaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the existing standard roaming rates.
· Postpaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
· Customers in eligible destination who do not a have an active Roaming Plan will browse PAYGO at the standard data roaming rate. Rates vary based on destination, please see website.
3. What are the rates to make calls while on an active Roaming Plan?
Customers will receive the below reduced calling rates while roaming in the [x] destinations which include both the International and Digi-Caribbean roaming
Table 5. EZ Roam Plan Voice rates
4. How do customers activate the roaming plans?
i. My Digicel App
5. How do customers check their data bundle balance and Roaming Plan expiration?
Customers can check their balance via the My Digicel App
6. Will customers’ roaming plan auto renew?
No Roaming plans will not auto-renew
7. Will the roaming data and voice bundle roll over?
Once the plan expires all the unused data and minutes will be lost.
8. Will customers get a notification when they have exhausted their roaming data or voice bundles?
Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.
Will customers be able to move from one Roaming plan to another?
Yes, they can.
9. Will customers be able use local data/Mins plan while roaming?
No, local plan allotment can only be used on Digicel Cayman’s Network
10. What happens if I am credit limit Barred, will I still be able to use my minutes and data from my plan?
If credit limit bar, customers will be able to activate the bundle and use data, they will not be able to make calls or send sms as these will be out of bundle charges.
11. Will customers be able to activate the plan if they are not in Market?
Yes customers can activate the plan once they have internet access and the My Digicel App
12. Will customers be charged to use the MDA while roaming?
Customers may be charged if they use My Digicel App while roaming without an active roaming bundle. The free usage of My Digicel App is only within the Cayman Islands.
13. How do customers get to Voicemail while roaming?
Dial [13453260000] to get to their voicemail.
14. Will there be an added cost for checking voicemail or will voicemail come out of my bundle?
Contacting voicemail while roaming with an active will be based on the Home rates in Table 5.
15. Will Customers be able to contact Customer Care while roaming?
Yes. Customers can dial 13456232273 in order to contact Customer Care while roaming.
Contacting Customer Care while roaming with an active plan, will be based on home rates in Table 5.
Customers can use the web chat feature within the MyDigicel App to contact customer care.
16. What are the rates to make calls when customers do not have an active EZ Roam plan?
Customers will be charged at the standard roaming rates. Standard roaming rates apply:
When roaming in any of the eligible destinations without an active plan.
Roaming outside of the eligible destinations with or without an active plan.
Visit the website for details on rates.
CARICOM Passport (Prepaid)
1. What is this New Caribbean Passport plan?
· Caribbean Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming in CARICOM/Digicel destination and provides reduced Overage Rates for voice calls.
2. What is being offered with this plan?
• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
3. What are the different durations for the Caribbean Passport Roam plans?
• The Prepaid Caribbean Passport Roam plans will be available in the follow durations 3, 7, and 14 Day plans.
4. How much does the New Caribbean Passport Roam plan cost and what are the data amounts?
Prepaid Caribbean Passport Roam plans |
|||
Duration |
3 Days |
7 Days |
14 Days |
Price (KYD$) |
$6.50 |
$13 |
$26 |
Data (GB) |
3GB |
7GB |
14GB |
5. What are the Caribbean Passport Roam calling rates within the plan?
Overage Rate for Voice Call |
||
Zone |
Rate (Destination) |
Rate Home |
2 Haiti |
$0.2 |
$0.2 |
3 Caribbean |
$0.13 |
$0.13 |
6. Who is eligible for these plans?
• All Prepaid customers are eligible to activate this prepaid CARICOM Passport Roam plan.
7. Can corporate customers activate this plan?
• No this plan is not available to corporate customers
8. How can this plans be activated?
• This plan can be activated via My Digicel App.
9. Do I need to activate the plan before leaving my local/home country?
• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location once connected to a mobile network. (internet access will be required for MDA usage while roaming)
10. Is there a limit to the number of plans I can activate?
• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Prepaid Caribbean Passport Roam plans at any given time.
11. Does the CARICOM Passport Roam plans auto- renew?
• The Prepaid CARICOM Passport Roam plans WILL NOT be allowed automatic renewal.
12. If I want my plan to auto renew can I opt-in to auto renewal?
• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.
• Except for the 3 day plan a notification should be received 24 hours before plans expire.
13. Will I receive a prompt if I have used up my plan allocations?
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.
14. If I do not use all my data will my data rollover?
· Once a plan has expired, without the activation of another then all remaining allotment will be lost.
15. Will I be notified for plan rollover or plan expiry?
• Yes, expiry notifications will be sent.
• Customers can repurchase the same Prepaid CARICOM Passport Roam before it expires.
16. How can I check my balance from the CARICOM Passport Roam plan?
• Customers will be able to check their balance via My Digicel App or UMM using short code.
17. Will I be charged for data if I continue using a data session after my data allotments have been used up?
• When data allotments are exhausted customers will not be able to browse unless another plan is activated.
18. Can Digi-loan credit be used to purchase the Prepaid CARICOM Passport Roam Plan?
• Customers will be able to use Digi-loan credit towards purchase of the Prepaid Caribbean Passport Roam Plan.
19. Can I benefit from the CARICOM Passport plan in my home country?
• Benefits of the CARICOM Passport is not accessible in the home country.
20. My CARICOM Passport Roam plan can work in which countries?
• The CARICOM Passport Roam plan will be available in the following destinations listed in the table below.
Eligible destinations:
Anguilla |
Bonaire |
Guyana |
St. Vincent |
Antigua |
Cayman |
Haiti |
Suriname |
Aruba |
Curacao |
Montserrat |
TCI |
Barbados |
Dominica |
Jamaica |
Trinidad and Tobago |
Bermuda |
FWI |
St Kitts |
|
BVI |
Grenada |
St. Lucia |
|
Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
21. If more assistance is required how do I contact customer care?
Yes. Customers can dial 13456232273 in order to contact Customer Care while roaming.
Contacting Customer Care while roaming with an active plan, will be based on home rates in the CARICOM table.
CARICOM Passport (Postpaid)
1. What is this New CARICOM Passport Roam postpaid plan?
• CARICOM Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.
2. What is being offered with this plan?
• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
3. What are the different durations for the CARICOM Passport Roam postpaid plans?
• The Postpaid CARICOM Passport Roam plan will be available for a duration of 30 days only .
4. How much does the New CARICOM Passport Roam plan cost and what are the data amounts?
Postpaid CARICOM Passport Roam plans |
|||
Duration |
3 Days |
7 Days |
14 Days |
Price (KYD$) |
$6.50 |
$13 |
$26 |
Data (GB) |
3GB |
7GB |
14GB |
5. What are the Caribbean Passport Roam calling rates within the plan?
Overage Rate for Voice Call |
||
Zone |
Rate (Destination) |
Rate Home |
2 Haiti |
$0.2 |
$0.2 |
3 Caribbean |
$0.13 |
$0.13 |
6. Who is eligible for these plans?
• All Postpaid customers are eligible to activate this postpaid CARICOM Passport plan.
7. Can corporate customers activate this plan?
This plan is not designed for corporate plan
8. How can this plans be activated?
• This plan can be activated via My Digicel App
9. Do I need to activate the plan before leaving my local/Home country?
• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
10. Is there a limit to the number of plans I can activate?
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple of same or other Postpaid CARICOM Passport Roam plans at any given time.
11. Does the CARICOM Passport Roam plans auto- renew?
• The Postpaid CARICOM Passport Roam plans WILL NOT be allowed to automatically auto-renewal.
12. If I want my plan to auto renew can I opt-in to auto renewal?
• Yes a prompt is received to opt-in to auto-renewal.
13. Will I receive a prompt if I have used up my plan allocations?
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.
14. If I do not use all my data will my data rollover?
No unused data will not roll over
15. Will I be notified for plan rollover or plan expiry?
• Yes, plan roll over and expiry notifications will be sent.
• Customers can repurchase the same Postpaid CARICOM Passport Roam before it expires.
16. How can I check my balance from the CARICOM Roam Passport plan?
• Customers will be able to check their balance via My Digicel App.
17. Will I be charged for data if I continue using a data session after my data allotments have been used up?
• When data allotments are exhausted customer will not be able to browse and would need to activate another plan.
18. Can I benefit from the CARICOM Passport plan in my home country?
· Benefits of the CARICOM Passport is not accessible in the home country.
19. My CARICOM Passport Postpaid Roam plan can work in which countries?
• The Caribbean Passport Roam plan will be available in the below markets:
Anguilla |
Bonaire |
Guyana |
St. Vincent |
Antigua |
Cayman |
Haiti |
Suriname |
Aruba |
Curacao |
Montserrat |
TCI |
Barbados |
Dominica |
Jamaica |
Trinidad and Tobago |
Bermuda |
FWI |
St Kitts |
|
BVI |
Grenada |
St. Lucia |
|
Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
20. If more assistance is required how do I contact customer care?
Yes. Customers can dial 13456232273 in order to contact Customer Care while roaming.
Contacting Customer Care while roaming with an active plan, will be based on home rates in the CARICOM table.
EZRoamFAQs
