Promotion FAQs
Start Date: November 18 2022
End Date: January 7, 2023
1. What is the Digicel Christmas “Pick & Win and Weekly & Grand Draw Raffle” Promotion?
As part of our Christmas campaign, the Digicel Christmas “Pick & Win and Weekly & Grand Draw Raffle” Promotion (the “Promotion”) which allows My Digicel App (the “App”) users to unlock boxes to win prizes once a qualified activity is completed. Upon completing these activities, participants will also receive entries into our Weekly Raffle and our Grand Draw Raffle to win even more prizes.
2. When does the Promotion start and end?
The Promotion starts on November 18, 2022, and ends on January 07, 2023
3. Who is eligible to participate in the Promotion?
The following persons are elgibile to participate in the Promotion:
a. Digicel GSM (Mobile) prepaid customers; and
b. Digicel GSM (Mobile) postpaid customers.
4. How does the Promotion work?
The Promotion will be introduced in the MyDigicel App. Follow the steps below to participate:
Pick & Win
Step 1: Complete a Qualified Activity (defined at Question 5).
Step 2: Upon completing a Qualified Activity, you will get instant access to “Pick & Win” in the App.
Step 3: “Pick & Win” in the App by picking the box of your choice. This must be completed on the same day you qualify to “Pick & Win”.
Step 4: Redeem or gift your prize.
Weekly Raffle and Grand Draw Raffle
A. Prepaid Customers
Step 1: Upon activating the below plans, which counts as the Qualified Activity for prepaid, you will get the below entry/ entries into the Weekly Raffle and Grand Draw.
PLAN |
ENTRY |
Prime 1 Day |
1 |
Small $5 3 day (Prime) 1GB |
2 |
Prime 7 Day |
4 |
Medium 7 days 1GB |
3 |
Prime 7 Day Ultra |
4 |
Large 30 days 3GB |
7 |
Prime 30 Day |
9 |
X-Large 30 days (Prime) 5GB |
8 |
Prime 30 Day Plus |
13 |
XX-Large 30 days 15GB |
13 |
Prime 30 Day Ultra |
16 |
Step 2: Track your points in the App.
B. Postpaid Customers
Step 1: Upon completing a bill payment, which is the Qualified Activity for postpaid, you will get the below Raffle entry/entries into the Weekly Raffle and Grand Draw.
PLAN |
ENTRY |
Cayman - Prime M |
16 |
Cayman - RED L |
18 |
Cayman - RED XL-P |
21 |
Cayman - Prime L |
20 |
Cayman - Prime XL |
24 |
Cayman - Prime XXL |
29 |
PRIME OPTIMUM |
33 |
LTE Broadband/ Digicel Plus |
22 |
Step 2: Track your points in the App.
5. What activities qualify me to participate in the “Pick & Win” Promotion?
Complete one of the activities below (“Qualified Activities) to participate in the Promotion:
Prepaid subscribers:
Activate one of the following plans:
Plan Name |
Prime 1 Day |
Prime 7 Day |
Prime 30 Day |
Prime 30 Day Plus |
Prime 7 Days Ultra |
Prime 30 Day Ultra |
Small $5 3 day (Prime) 1GB |
Medium 7 days 1GB |
Large 30 days 3GB |
X-Large 30 days (Prime) 5GB |
XX-Large 30 days 15GB |
Postpaid subscribers:
Pay your bill on time and in full on one of the below postpaid plans.
PLAN |
ENTRY |
Cayman - Prime M |
16 |
Cayman - RED L |
18 |
Cayman - RED XL-P |
21 |
Cayman - Prime L |
20 |
Cayman - Prime XL |
24 |
Cayman - Prime XXL |
29 |
PRIME OPTIMUM |
33 |
LTE Broadband/ Digicel Plus |
22 |
6. What kind of prizes can I win?
Participants can win the following prizes:
A. Pick & Win
Pick & Win winners can win any of the following prizes:
i. Telco prizes
- Data Add-on
- Voice minutes Add-on
ii. Tangible prizes
- Smartphones
- Digicel Merchandise
iii. Coupons
- Discounts on smartphones
- Gift vouchers (Groceries, gas, etc)
Also, all Pick & Win winners will win one entry into both the Weekly Raffle and Grand Draw Raffle.
You will receive your raffle ticket immediately in the App.
B. Weekly Raffle
Weekly Raffle winners can win one of the below prizes:
1st - Smartphone - SAMSUNG A53
2nd - Supermarket voucher valued at US$100.00
3rd - Jacques voucher valued at US$50.00
C. Grand Draw Raffle
Grand Draw Raffle winners can win one of the below prizes:
1st – Cash prize of US $5,000.00
2nd – Cash prize of US $3,000.00
3rd – Cash prize of US $1,000.00
7. How do I redeem my prize?
A. Pick & Win
i. You can redeem your Telco prize immediately in the App.
B. Weekly Raffle and Grand Draw Raffle
You can redeem your prize by following the instructions of the Digicel representative who will contact you.[JH1]
8. How do I gift my prize?
You can gift your ‘Pick & Win’ prize to another Digicel customer by selecting the “Gift” option when your gift appears in the App.
9. How Will I Be Able To Track/View My Entries/Points?
Participants will be able to check and monitor their raffle entries/points via the App and UMM.
10. Will There Be Guaranteed Win Days Similarly To Shake-It Promotion?
Guaranteed ‘Win Days’ will be on Wednesdays.
10. How Many Times Can I Win?
Pick & Win
Participants will be limited to three (3) wins per day.
Weekly Raffle
Participants can win once weekly. You can win the weekly raffle multiple times throughout the Promotional Period.
Grand Draw Raffle
Participants can only win once during the entire Promotional Period.
11. Will My “Pick & Win’ Chances Roll Over If I Don’t Use Them?
No, participants must Pick & Win the same day they qualify. (Until midnight)
12. Will There Be A Grand Prize Draw?
Yes, the Grand Draw day is Dec 23rd, 2022.
13. Will There Be A Weekly Prize Draw?
Yes, the Weekly Draw Day is done every Monday during each week of the Promotional Period, starting November 28th, 2022.
14. Who Do I Contact If I Have Queries Or Complaints About The Promotion?
For assistance with queries or complaints, please contact:
· Cayman.CustomerCare@digicelgroup.com
15. Will There Still Be A “Shake It” Promotion This 2022 Christmas Season?
For Christmas 2022, Digicel will be replacing the Shake It Promotion with the new “Pick & Win & Raffle” promotion in MyDigicel App.