The Digicel “Shake to Win Regional Raffle” Promotion
Terms and Conditions
Start Date: March 1, 2021
End Date: April 5, 2021
This Digicel “Shake to Win Regional Raffle Promotion” (the “Promotion”) frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win the various Grand Prizes offered. You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means Digicel St. Kitts & Nevis a company registered under the laws of St. Kitts & Nevis with registered offices at Koi Building, One Airport Road References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion and the “Shake to Win” promotion immediately.
1. What is the Digicel “Shake to Win Regional Raffle Promotion”?
We are offering our prepaid and postpaid customers (subject to Clause 4) the opportunity to participate in our game of chance known as the Digicel “Shake To Win Regional Raffle Promotion” subject to these terms and conditions. The “Shake to Win” promotion allows you to win prizes by shaking your phone via the ‘Shake It’ gaming mechanism in the My Digicel App. Each winner of an Eligible Prize (as defined in Clause 6) in the “Shake to Win” promotion will be entered for a chance to win one of the Grand Prizes available. Any tax liability arising from the receipt of any Grand Prize will be the responsibility of the recipient.
2. What are the Grand Prizes?
The Grand Prizes include the following:
· Beats Headphones Solo Pro (Market replacement)
· Apple Smartwatch
· Samsung galaxy Smartwatch
· Samsung Tablet
· Smart TV
3. When does the Promotion start and end?
The Promotion is valid from March 1, 2021 through to April 5, 2021 (the “Promotional Period”). The Grand Prize draw dates will take place in St. Kitts & Nevis on March 8, March 15, March 22, March 29 and April 5, 2021.
4. Who can participate in the Promotion?
To participate in the Promotion, you must be a Digicel customer with an active Eligible Plan (as defined in Clause 5) AND have won an Eligible Prize in the “Shake to Win” promotion in the My Digicel App. You may activate a new Eligible Plan during the Promotional Period or already be on an existing Eligible Plan.
The following customers are excluded from participating in the Promotion:
a. Postpaid corporate & business account customers;
b. Any person who, at any time on or after September 1st, 2020, was or is a director, officer, employee, or agent of Digicel or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel;
c. Families of our employees;
d. Employees and families of employees of any company associated with this Promotion, including any provider of the Grand Prizes;
e. Customers with Home & Entertainment only;
f. Postpaid customers with overdue amounts or inactive accounts;
g. Persons under the age of eighteen (18); and
h. Persons who do not reside in St. Kitts & Nevis.
5. Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?
Please see below list of plans that are eligible for the Promotion:
Plans & Cain ID
26266 Freedom 1 day
26958 Freedom 3 day
26292 Freedom 30 day
26289 Freedom 5 day
26291 Freedom 7 day
24238 Freedom LTE 1 Day
24243 Freedom LTE 14 Day
24241 Freedom LTE 3 Day
24245 Freedom LTE 30 Day
24242 Freedom LTE 7 Day
27579 Prime 1 day
27582 Prime 14 day
27580 Prime 3-day
27584 Prime 30 day
16589 Data LTE 1 Day
20763 Data LTE 3 Day
20969 Data LTE 7 Day
The Eligible Plans will be available in the ‘Shake It’ section of the App, which are identified with the ‘Shake It’ Icon.
6. Which prizes do I have to win to be eligible for the Promotion (the “Eligible Prizes”)?
If you win any of the following prizes in the “Shake to Win” promotion, you will be automatically entered for a chance to win a Grand Prize.
· 1GB usage across 7 Apps
· 10% discount on 3 day Do Bundle
· 15% discount on 14 day Do Bundle
· 15% discount on 30 day DO Bundle
· 3GB usage across 7 Apps
· 500MB Any Use Data
· 1 GB Any Use Data- Any use
· 500MB Any Use Data
· 15 International minutes
· 5 GB Any Use Data- Any use
· 10 GB usage across 7 Apps
· 15GB usage across 7 Apps
· 2GB Any use data
· 4GB Any use data
· 6 GB any use data
· 200 International minutes
· 2GB Any use data
· 5GB usage across 7 Apps
· 7GB usage across 7 Apps
· 1 GB Any Use Data- Any use
· $2 Plan credit towards DO Bundle
· $3 Plan credit towards DO Bundle
7. How do I participate in the Promotion?
i. To participate in the Promotion, you will need to have activated an Eligible Plan via one of the following channels:
1. My Digicel App; or
2. USSD/UMM (by dialing *141#.
ii. You will receive a ‘Shake It’ notification inviting you to participate in the “Shake to Win” promotion. The notification will be received via SMS, push and/or an in-app notification.
iii. Confirm your participation in the Promotion by clicking on the ‘Shake It’ notification and accepting the terms and conditions.
iv. Once you agree to participate in the Promotion, you can then ‘Shake to Win’! Please note the ‘Shake It’ action must be completed in the App.
v. If you are a winner of an Eligible Prize in our “Shake to Win” promotion, you will automatically receive one (1) entry in the “Shake to Win Regional Raffle Promotion” for a chance to win a Grand Prize.
8. Will I be notified when to participate in the Promotion?
As a participant in the “Shake to Win” promotion, whenever you activate an Eligible Plan, you will receive an SMS notification and there will be an in-app banner in the My Digicel App, reminding you that you are eligible for a chance to win. If you are the winner of an Eligible Prize, we will also notify you that you have been entered for a chance to win the Grand Prize on the Monday following that week.
9. How will the Winner be selected?
a. A customer will be selected at random from the complete list of eligible customers received during that week of the Promotional Period (the “Winner”). Please note that each time you win an Eligible Prize is an additional entry on the list, increasing your chances to win a Grand Prize.
b. For the Promotion, only the wins from each week (Monday to Sunday), between the 1st of March 2021 until April 4th 2021 will be considered.
c. Selection will take place at the Digicel corporate office located at the Koi Building on Airport road on the Grand Prize selection days.
d. Digicel accepts no responsibility for any failure by any customer to have participated in the Promotion by the Sunday of each week, including but not limited to, any delayed attempts to ‘Shake to Win’, for any reason.
10. How will the Winner be notified?
a. The Winner will be notified by a Digicel representative who will call the mobile phone number used by the Winner to participate in the Promotion.
b. If the Grand Prize is declined, or unclaimed due to Digicel being unable to contact the Winner from the contact details supplied after three (3) attempts (reasonably split over a twenty-four (24) hour period, Digicel reserves the right to withdraw the Grand Prize from the Winner and shall pick a different eligible customer to be the Winner following the process as set out under Clause 9 above.
11. What do I need to know about claiming the Grand Prize if I am the Winner?
a. During the telephone call, full details of the Grand Prize handover (redemption) process and location will be confirmed.
b. You will need to present a valid Government-issued photo ID (passport, voter’s identification card or driver’s license) and the phone used to participate in the Promotion.
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use.
B. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.
C. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.
D. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
E. You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the Grand Prize, including but not limited to Withholding Tax or any other applicable tax.
F. This Promotion will be accessible to you while roaming, but the Grand Prize may only be able to be redeemed in St. Kitts & Nevis.
G. The Grand Prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.
H. Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.
I. Upon accepting a Grand Prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that Grand Prize.
J. Grand Prizes cannot be exchanged for cash.
K. If a Grand Prize is shown to be damaged or defective upon collection, or within seven (7) days from the date of collection, neither due to any fault of the Winner nor as a result of any use or misuse of the Grand Prize after collection, the winner may contact us within that seven (7) day period to report the damage or defect and request a replacement.
L. If any of the Grand Prizes described above are unavailable, we may, at our discretion, substitute that Grand Prize with an alternative prize of equal value and/or specification. This also applies to replacements where a Grand Prize is found to be damaged or defective.
M. Participants must have complied with these Terms and Conditions to win.
N. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
P. You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel. By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Grand Prize if you are selected as the Winner.
Q. In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.
R. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.