Roam Like You're Home FAQs

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ROAM LIKE YOU'RE HOME

 

1. What is Digicel “Roam Like You’re Home” plan?
Digicel “Roam Like You Home” service allows Digicel Prepaid and Postpaid customers travelling to the United States, USVI and Puerto Rico to benefit from calling and SMS rates as if they were in St. Kitts and Nevis. Data rates are also significantly lower on this plan.

2. Who is the “Roam like you’re Home” plan for?
The Roam like you’re Home plan is for both Prepaid and Postpaid GSM customers.

3. How does “Roam Like You're Home” work?
The “Roam Like Home” plan is a roaming service that allows Prepaid and Postpaid customers to opt in to a specialized rate plan for a subscription fee while roaming in the USA and the Caribbean for a limited duration (30 days for Postpaid, 7 days for prepaid) and is available only on the Digicel network in the Caribbean (excluding Guyana) and on the AT & T and T-Mobile networks in the USA. The subscription fee allows customers to access low usage rates for voice, texts and data.
Once you have opted in to this plan you will be charged the same rate for voice and SMS services as you would were you in St. Kitts and Nevis and access significantly lower data charges. These reduced rates will be applicable for the full duration of the plan. Once the plan has expired, rates will revert to standard roaming rates.
The Roam Like You Home rates are same as home rates charged at per second billing.

4. What is the cost to register for the service?
The cost to register the service varies for Prepaid and Postpaid costumers it is as follows:

  • Prepaid – EC $27 for the subscription period (7 Days)
  • Postpaid – EC $80 for the subscription period (30 Days)

5. Do I have to activate the Roam like You’re Home plan before I roam?
Postpaid customers must activate before leaving for the USA, by contact Customer Care or visiting a retail store. However prepaid subscribers can activate by dialing *153# and follow the instructions.

6. How do I activate the “Roam Like You’re Home” plan?
Prepaid Customers:

  • To initiate activation of “Roam Like You Home”, Prepaid customers are required to dial *153#.
  • Once confirmed, activation of the plan is then completed and indicated by a notification message.
  • Activated customers will be able to benefit from the reduced prices while roaming
  • This plan is for customers with roaming capable handsets.

Postpaid Customers:

  • Postpaid customers are not required to pay the roaming deposit before activating the “Roam Like You’re Home” plan.
  • To inintiate activation of “Roam Like You Home”, Postpaid customers are required to stop in store to activate Roam Like You Home Plan.
  • Activated customers will be able to benefit from the reduced prices while roaming in the US.
  • This plan is for customers with roaming capable handsets.



 

7. How do I renew my Roam Like You’re Home plan?
There is no option to renew the Roam Like You Home Plan. The plans can be reactivated after expiry i.e. 7 days (Prepaid) or 30 Days (Postpaid) after purchase.

8. Will I receive a notification when my Roam like You’re Home plan expires?
Yes. You will also receive one (1) notification when the plan has expired. Once plan has expired regular roaming rates will be applied.

9. How do I cancel my Roam Like You’re Home plan?
The plan cannot be canceled after activation. During the activation process you can dial *153*9# to cancel the activation.
Once activated the plan will only expire at the end of the subscription period i.e. 7 days (Prepaid) or 30 Days (Postpaid) after purchase

10. How do customers contact Customer Care while roaming?
Customers are required to dial 1 869 466 3400 to contact Customer Care while roaming.
Contacting Voicemail while roaming will incur a cost that will be charged the same rate as if calling a Digicel number, if Roam Like Home is activated that charge will be EC$0.79 per min on Prepaid.

11. How do I get to my Voicemail while Roaming?
You are required to dial 1 869 764 6245 to get to your voicemail.
Checking your voicemail while roaming will attract a cost. The call will be charged the same rate as if calling a Digicel number, if Roam Like You’re Home is activated, then you will be charged at the Roam Like You’re Home rates.

Am I able to benefit from local promotions? E.g. Unlimited Talk or Text etc.
No. You will not be able to benefit from any local products or promotions.

If I am a Prepaid customer with bonus credit on my account can this be used while roaming?
No. Bonus credit is a local promotion and will not be able to be used while roaming.

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Roam Like You're Home FAQs