EZ Roaming Terms and Conditions

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1.        What is the New Roam Easy plan?

The new “Roam Easy” plans allow prepaid customers the flexibility to roam in 67 countries around the world with bundled data and minutes, access to free incoming calls, and reduced out-of-bundle calling and text rates.  

2.        Will prepaid customers be able to activate the old roaming plans?

No, the existing Roaming plans will not be accessible to prepaid customers as at the effective on September 27th 2019.

What do the new plans entails?

Plan ID

Plan Name

Duration Day

Price (XCD)

Mins

Data (MB)

Subscriber Type

24682

1 Day Roaming Bundle

1

19.99

5

100

Prepaid

23344

3 Day Roaming Bundle

3

49.99

10

300

Prepaid

23342

7 Day Roaming Bundle

7

99.99

20

750

Prepaid

24743

Data Bolt-on

14

49.99

0

500

Prepaid

23343

Data Bolt-on

30

89.99

0

1024

Prepaid

3.        Who will benefit from these Roaming plans?

These new roaming plans are for prepaid customers only.

4.        How do customers activate the roaming plans?

Customer will be able to activate the roaming plans by using the following methods:

  • UMM *141# and following the instructions.
  • My Digicel App at p.mydigicel.net

5.        How do customers check their data /mins bundle balance and Roaming Plan expiration?

Customer will be able to check their balance by using the following method:

·         UMM

·         My Digicel App at a.mydigicel.net

NB. When customers check their balance it will display the available data allotment and expiry date.

6.        How do these Roaming Plan works?

The new roaming plans will provide prepaid customers with voice minutes and Data. This also includes free incoming calls and SMS at the rate of $0.25c per 160 characters sent.

  • The Voice minutes will cover all roaming destinations while roaming in one of the eligible roaming destinations, this also includes call back home. 
  • Free incoming Calls
  • Data bundles

·         SMS rates of $0.25c

  • Overage will be blocked for both prepaid and postpaid customers.
  • Reduce Voice rate at $0.75c per minute to roaming destinations and $1.75c per minute to the Rest of the world.

 

7.        What are the rates to make calls while on an active Roaming Plan?

Customers will receive the below reduced calling rates while roaming in the 50 destinations that are currently included in the plan.

Table 2: Roaming Plan Rates

Destination

Rate (XCD)

Outbound calls (local, back home, bundle destinations, ROW)

$0.75

Very expensive destinations

$1.75

Rest of the world

$1.75

Cuba

$3.50

Incoming calls  Free

Text Messages

On-net/Off-net/international

$0.25

 

8.        Will customers be able to activate the plan if they are not in St. Kitts?

Yes, Customers will be able to use the My Digicel app to activate the roaming plans. If the network that they are connected to facilitates the UMM they will be able to use the USSD or UMM to activate the plan.

9.        Will customers be charge to use the MDA while roaming?

No, all customers who activate a roaming plan will have 100MB daily to use the My Digicel app for free while roaming. However, roaming data charges will be incurred if you use the MyDigicel app after the daily allotment has been exhausted and before it has reset for the next day.

 

10.     What are the rates to make calls after the bundles has been depleted on the roaming plans?

Once customers have exhausted their voice minutes they will be charged at the out of bundle rates; which starts at $25 per minute. To see the full list of all out of bundle rates, please see question 8.

11.     What are the eligible countries that the roaming plan covers?

 

Table 2: Roaming Destinations

Albania

Chile

Ghana

Montserrat

St. Lucia

Anguilla

Colombia

Greece

Netherlands

St. Martin

Antigua

Bonaire

Grenada

New Zeland

St. Marteen

Aruba

Costa Rica

French Guiana

Nicaragua

St. Vincent

Argentina

Cayman

Guadeloupe

Martinique

Suriname

Australia

Curacao

Guyana

Pananma

Switzerland

Barbados

Czech Republic

Haiti

Peru

TCI

Bermuda

Dominica

 

Portugal

Trinidad & Tobago

Belize

Ecuador  

Hungary

Puerto Rico

Turkey

Bonaire

Egypt

Ireland

Romania

United Kingdom

Brazil

French Guiana

Israel

Saba

United Sta

BVI

Guatemala

Martinique

South Africa

US Virgin Islands

Canada

Germany

Mexico

St. Barths

Uruguay

 

12.     Will the roaming data and voice bundle roll over if they repurchase the roaming plan?

Yes, once a plan has been repurchased before expiry then any unused data and voice will rollover to the new plan.

13.     Will customers get a notification when they have exhausted their roaming data or voice bundles?

Yes. Prepaid customers will receive text message notifications once they have used a certain allotment of their bundle voice and data

·         Notifications for data usage will be sent at 100MB, 50MB, 25MB and 0MB

·         Notifications for voice usage will be sent at 30mins, 15mins and 0 mins

 

Notification example: You have 100MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *141#

 

14.     Will customers’ roaming plan auto renew?

No, customers will be able to do an early renewal or repurchase the plan before it expires however the plan will not auto renew.

15.     Will customers be able to move from one Roaming plan to another?

Yes, customers will be able to upgrade from one plan to the next.

16.     What are the countries categorized as ROW, VED or VED Satellite:

        Countries are assigned the following zones:

Rest of the World

ROW Countries

Country Code

ROW Countries

Country Code

ROW Countries

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

COTE DIVOIRE

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

 

 

RUSSIA

7

SYRIA

963

 

 

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

Very Expensive Destination

Very Expensive Destination

Country Code

Very Expensive Destination

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

Very Expensive Destination (SAT)

Very Expensive Destination (SAT)

Country Code

Very Expensive Destination (SAT)

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883

17. How do customers get to Voicemail while roaming?

  • Dial 1 869 764 6245 to get to their voicemail.
  • Contacting voicemail while roaming will be charged at the same rate as calling a Digicel number.
  1. Will Customers be able to contact Customer Care while roaming?
  • Yes. Customers can dial 1 869 466 3400 in order to contact Customer Care while roaming.
  • Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
  • Alternatively, you may also use the web chat feature within the MyDigicel App to contact customer care. Remember you get 100MB free data to use the My Digicel app while roaming.

19.   If customers have bonus credit on their account, can this credit be used while roaming?

No. Bonus credit is only available while in St. Kitts and cannot be used while roaming.

20.   Will customer be able use local data/Mins plan while roaming?

At this time customers who have an active local data plan will only be able to use their bundles while in St. Kitts.

  1. What are the rates to make calls when customers do not have an active Roam Easy plan?

Customers will be charged at the standard roaming rates. Standard roaming rates apply:

  • When roaming in any of the eligible destinations without an active plan.
  • Roaming outside of the eligible destinations with or without an active plan.

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EZ Roaming Terms and Conditions