Check your Device

Verify if your phone is LTE Ready

Check Your Phone for Compatibility
Steps to get your IMEI in your Android device

 

  • Open 'Settings'
  • Select 'About Phone'
  • Select 'Status'
  • Scroll down to get your 'IMEI'

  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'General'
  • Select 'About'
  • Scroll down to get your 'IMEI'.

  

Not sure if your device is LTE Compatible? Enter your number below to find out 

 

Turn your phone settings onto LTE

Ensure LTE is enabled in your device settings.  Not sure how to do that? 

Steps for Android users:  

Steps to set up LTE in your Android device

 

  • Open 'Settings'
  • Select 'Mobile Networks'
  • Select 'Network Mode'
  • Select 'LTE

 

Steps for Apple users: 

Please note you will need the latest iOS system.  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'Cellular'
  • Select 'Cellular Data Options'
  • Select 'Enable LTE'

 

 

Steps to get your IMEI in your Apple device

Or:

  • Open 'Settings'
  • Select 'Mobile Data'
  • Select 'Mobile Data Options'
  • Select 'Voice & Data'
  • Select 'LTE'

 

 

Need more help?  Use our Device Support page to get the steps to change your phone settings.  

You can also Use My Digicel App to chat with customer care or visit one of our stores


Ensure your SIM card is ready

Digicel is offering a FREE SIM swap to prepare you for lightning-fast LTE.

If your SIM card contains colored fraxels (as shown below), it is not compatible with our new LTE Network, please visit a store to swap it.

old-sim-card.jpg

Old SIM

new-sim-card.jpg

New SIM


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Check Your Device