Prepaid Mobile Plans | Digicel Jamaica

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Help & Support

What 4G devices can be used with the Digicel 4G Broadband Internet service?

The 4G Broadband home modems ( Wi-Fi modem or Standard modem), On The Go USB  modems or MIFI pocket modems are required to access to the Digicel 4G Broadband network. These can be purchased from an authorized Digicel Dealer Store or from any Direct Sales Agent.

 

Can the Digicel 4G Broadband Wi-Fi modem or Standard Modem be used in more than one location?

Yes. Digicel 4G Broadband uses the WiMAX IEEE 802.16e standard, which supports device/user portability and mobility. As such, customers will be able to use the device at any location within the coverage area at no extra cost.
Note: Electricity is required for use of the Standard and Wi-Fi modem as it must be plugged into a power outlet.

What is the warranty on the devices?
Device Warranty
Wi-Fi and Mi-Fi Modems one (1) year
Device
Wi-Fi and Mi-Fi Modems
Warranty
one (1) year
Wi-Fi and Mi-Fi Power Adapters six (6) months
Device
Wi-Fi and Mi-Fi Power Adapters
Warranty
six (6) months
D-Link Router one (1) year
Device
D-Link Router
Warranty
one (1) year

What should I do if I require assistance or experience difficulty using the service?

You may call our Broadband customer support line at 100 for assistance.

No. Roaming with 4G Broadband is not yet available.

Can I buy a 4G device elsewhere and use it on the Digicel network?

No. Devices must be provided by Digicel. All Digicel provided devices are specially configured to operate on the Digicel Broadband network.

What types of 4G devices are available for use with the Digicel 4G Broadband service?

Customers are able to purchase the  Home Wi-Fi Modem,  Mi-Fi pocket modems or On the Go USB modem

 

What are the features of the Digicel 4G Broadband Modems?
Device Features
Pocket MIFI Modem Enables up to 5 devices to access the internet at once Built in hotspot On-the-Go Internet Access
Device
Pocket MIFI Modem
Features
Enables up to 5 devices to access the internet at once Built in hotspot On-the-Go Internet Access
WIFI Modem DX250
Device
WIFI Modem DX250
Features
WIFI Modem DV235
Device
WIFI Modem DV235
Features

* Rates applicable after bundles are finished and until the plan expires.

Make calls from your DigiHome landline from as low as 0.95 JMD per minute for calls to other Digicel landlines and from 2.95 JMD per minute to other local networks as well as calls to USA, Canada and UK landlines with DigiHome prepaid landline service.

Sign up and get great benefits:

  • Call over 2 million people
  • Per second billing
  • Instant activation
  • Plug and Play
  • Affordable device
  • Free Voicemail
  • Free caller ID
  • Call waiting

Find a store to sign up for DigiHome.

Want to keep in touch with friends and family in the US, UK, Canada, Spain, China, Hong Kong and India? Activate one of our international plans for bundled minutes that cover your calls to mobile phones and landlines in the USA, Canada, Hong Kong and India, and landlines in the UK and Spain.

With plans ranging from 150 to 1000 bundled minutes, you’ll have plenty of time to chat with your loved ones. Get started today with activation code *134# and choose from the following flexible options:

  • 150 minutes over 7 days for $300
  • 660 minutes over 30 days for $1,000
  • 830 minutes over 30 days for $1,250
  • 1000 minutes over 30 days for $1,500

Note:

  • Additional minutes may be purchased up to 2 days before plan expiry.
  • Taxes not applicable on minutes used on prepaid international calling plans.
  • Customers will receive a discounted rate of JMD 8.50 per minute to call the specified locations if the allotted bundled minutes are used before the plan’s expiration date. 
  • Rates on International Calling Plan includes Telephone Call Tax (TCT) plus 25% General Consumption Tax (GCT).
  • Plans are available to all prepaid customers.

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