Nuff, Nuff Data Plans FAQs

Nuff, Nuff Data Plans FAQs

1. Which data plans give me “nuff data”?                                                                                                      

We’ve brought back the much-loved $100 data plan loaded with lots of megabytes. Of course, our crowd-favourite 2-Day plan is still there for you to choose. Now, we’ve added two other power-packed data options included below:

  • 225 MB 2 day– JMD $120
  • 550 MB 7 day – JMD $290
  • 1.1 GB 14 day – JMD $550

 

2. How do I activate a data plan?

Activating a data plan is super easy. Use the My Digicel app, or at www.digicelgroup.com or dial *147# to access the Prepaid Service Menu

 

3. I have unused data from my data plan, will my data rollover if I purchase a Data and Voice bundle or vice-versa?             
Yes. Customers are able to benefit from data rollover between a Data Plan & Quick Pick/Data+Talk bundle once the new purchase is done within the 24-hour grace period. Any data rolled over during this period will be capped at 12GBs. You can however enjoy Unlimited Rollover once your plan auto-renews or if you repurchase your plan before it expires.

 

4. What happens if the megabytes in my data plan are depleted before the plan expires?

Remember, no surprises. You will not pay overage charges. Instead, you can purchase a new Data plan or a 50MB data Add-On for JMD $50 to stay connected.

 

5. Can I opt-out of auto-renew?

Sure. Dial *147# or use the My Digicel App p.mydigicel.net to view and manage your plan.

 

6. Who can benefit from the new Data plans?

All Digicel prepaid customers can enjoy the value and convenience of our new Data plans.

 

7. How will I be notified when my Data plan expires?                                                           

You will receive a friendly reminder letting you know that your plan is about to expire. If you do not activate a new Data plan, we'll send you another reminder, just in case you forgot.

 

8. Can I activate an add-on if I want minutes or more data?

 Go right ahead. Choose from three (3) convenient options to keep going with more megabytes:

Bundle/Data Add-Ons
Add-On Price ($JMD)
1GB Data $150.00
Add-On
1GB Data
Price ($JMD)
$150.00
100MB Social $50.00
Add-On
100MB Social
Price ($JMD)
$50.00
50MB Data $50.00
Add-On
50MB Data
Price ($JMD)
$50.00
Unlimited Social** $50.00
Add-On
Unlimited Social**
Price ($JMD)
$50.00

•       Unlimited Social is applicable to 2-day 325MB - $180 plan only **

 

9. What can I do with a 1GB or 50 MB data add-on?

Anything you like! Use it to browse, stream, chat, or update your favourite apps and websites.

 

10. How will I know when my add-on is active?

We'll send you a message to confirm that you’re good to go. Just remember that your add-on will expire at the same time as your current bundle. The message will look like this:

“Your 50MB data add-on is active & can be activated multiple times. It will expire along with your bundle. To check balance dial *147# or visit p.mydigicel.net”

The 1GB data add-on will be valid for up to 2 days, and the activation message will look like this:

“Your 1GB data add-on is active and expires in 2 days or along with your current active data plan/bundle. Check your balance at a.mydigicel.net or dial *147#”.

 

11. If my Data plan expires, can I keep using my add-on?

Unfortunately, the 50MB data or 100MB social add-ons will expire when your bundle or plan expires. If you have a 1GB data add-on however, you will be able to continue using the add-on once another Data & Talk bundle or Data only plan is activated (before the add-on has expired).

 

12. How long are the data and minutes add-ons valid for?                                                    

The 50MB data, 100MB social and 50 mins voice add-ons are valid for the duration of your Data + Voice Bundle. The 1GB Data add-on is valid for up to 2 days, meaning, if you activate this add-on on the last day of your bundle or plan, you will be able to continue using the add-on up to then end of its 2-day validity once another bundle or plan is activated.

 

13. Can I rollover unused data from my 1GB data add-on?
No, unfortunately your data will be valid for 2 days only.

 

14. If my bundle or plan expires before my 1GB add-on can I still use the add-on?
No, you can only use the data from your 1GB add-on if your bundle or plan is active.

 

15. What happens when the megabytes from my data add-ons are finished?
You'll receive a friendly text message giving you options to renew your bundle or buy more megabytes (we call them ‘add-ons’) for as low as JMD $50 for 100MB of social media data; 1GB or 50MB of ‘any use’ data.

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Nuff, Nuff Data Plans FAQs