On May 31, 2018, Jamaica officially converted to 10-digit dialing for all local calls. This is a result of the introduction of another area code (658). Phone users must now dial all 10 digits in order to reach a local number.
As of May 31, 2018, simply remember to dial all 10 digits of a phone number (658-123-4567 or 876-123-3457) when calling locally.
Customers will now dial 658-123-4567 or 876-123-4567, instead of 123-4567. For local toll-free calls, customers will now dial 888-XXX-XXXX, instead of 1-888-XXX-XXXX – they no longer need to dial the “1” before the next 10 digits.
This also means you must save all 10 digits of a local number to your contact list.
Between May 31 and October 31, 2018, all local networks will allow a permissive period of 7-digit dialling and 11-digit dialling for 1-888-XXX-XXX local toll-free numbers.
However, every time you dial using the wrong format, you will hear a reminder to dial the correct way next time before your call is connected.
After October 31, 2018, all local calls dialled with only 7 digits or a 1 before a local 888 toll-free number will not be connected and customers will hear a recording advising them to try again using the new format.