Freedom Plans FAQs

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Freedom Plans FAQs

Short codes
To activate voice add-on *143*1501#
To activate voice add-on
*143*1501#
To activate data add-on *143*1500#
To activate data add-on
*143*1500#
To opt-out of auto renewal voice *143*1501*9#
To opt-out of auto renewal voice
*143*1501*9#
To opt-out of auto renewal data *143*1500*9#
To opt-out of auto renewal data
*143*1500*9#
Balance enquiry *120*1#/120*2# or MyDigicel app
Balance enquiry
*120*1#/120*2# or MyDigicel app
How to check data balances *120*9# or MyDigicel app at a.mydigicel.net
How to check data balances
*120*9# or MyDigicel app at a.mydigicel.net

1.   What are the Freedom postpaid plans?

Our Freedom postpaid plans are the coolest mix of Regular Data + Unlimited Talk + Unlimited Social Media and much more – all designed to keep you connected for longer. Best of all, with rollover data you can keep what's yours.

 

2.     What are the features of the newly enhanced Freedom postpaid plans?

Our newly improved Freedom plans include now include Unlimited WhatsApp Voice Calls & Texts, Unlimited Social Media + Unlimited Local Talk and in some cases, Unlimited Anywhere voice minutes can be added for one subscription fee.

           

3.   How do I upgrade to a Freedom postpaid plan?

Upgrade to Postpaid & enjoy Unlimited Freedom in 3 easy steps:

1. Send an email to JAM_CC_PostpaidPlanUpgrade@digicelgroup.com

2. You will receive a response to your request from our team within 24 hours.

3. Your new postpaid plan will be activated as long as there is no outstanding balances or returned cheques in the past six (6) months on your account.

 

Note: You will be required to make payments to any outstanding balanced before your upgrade can be completed. Once payment is made, you will be required to resend your request to change your postpaid plan.

 

4.  What do the Freedom postpaid plans included?

Please see the table below outlining the Freedom plan details:

POSTPAID FREEDOM PLANS
Plan Name Postpaid Start Postpaid Core Postpaid Plus
Fee per Monthly JMD 3,300 JMD 5,500 JMD 10,800
Plan Name
Fee per Monthly
Postpaid Start
JMD 3,300
Postpaid Core
JMD 5,500
Postpaid Plus
JMD 10,800
Data (GB) 7GB 10GB 20GB
Plan Name
Data (GB)
Postpaid Start
7GB
Postpaid Core
10GB
Postpaid Plus
20GB
Local Mins Unlimited Unlimited Unlimited
Plan Name
Local Mins
Postpaid Start
Unlimited
Postpaid Core
Unlimited
Postpaid Plus
Unlimited
Anywhere International Mins - - Unlimited
Plan Name
Anywhere International Mins
Postpaid Start
-
Postpaid Core
-
Postpaid Plus
Unlimited
Social Unlimited Unlimited Unlimited
Plan Name
Social
Postpaid Start
Unlimited
Postpaid Core
Unlimited
Postpaid Plus
Unlimited
SMS (On-Net) Unlimited Unlimited Unlimited
Plan Name
SMS (On-Net)
Postpaid Start
Unlimited
Postpaid Core
Unlimited
Postpaid Plus
Unlimited
WhatsApp (Excludes Video Calls) Unlimited Unlimited Unlimited
Plan Name
WhatsApp (Excludes Video Calls)
Postpaid Start
Unlimited
Postpaid Core
Unlimited
Postpaid Plus
Unlimited
Deposit Required Dependent on Credit Check Dependent on Credit Check Dependent on Credit Check
Plan Name
Deposit Required
Postpaid Start
Dependent on Credit Check
Postpaid Core
Dependent on Credit Check
Postpaid Plus
Dependent on Credit Check
Credit Limit JMD6,000 JMD10,000 JMD20,000
Plan Name
Credit Limit
Postpaid Start
JMD6,000
Postpaid Core
JMD10,000
Postpaid Plus
JMD20,000
PayGo N/A N/A N/A
Plan Name
PayGo
Postpaid Start
N/A
Postpaid Core
N/A
Postpaid Plus
N/A
Data Overage Blocked Blocked Blocked
Plan Name
Data Overage
Postpaid Start
Blocked
Postpaid Core
Blocked
Postpaid Plus
Blocked
Voice Overage As per voice rate As per rate As per rate
Plan Name
Voice Overage
Postpaid Start
As per voice rate
Postpaid Core
As per rate
Postpaid Plus
As per rate
SMS Overage Off-net rate Off-net rate Off-net rate
Plan Name
SMS Overage
Postpaid Start
Off-net rate
Postpaid Core
Off-net rate
Postpaid Plus
Off-net rate
Rollover Data Yes Yes Yes
Plan Name
Rollover Data
Postpaid Start
Yes
Postpaid Core
Yes
Postpaid Plus
Yes
TCT included in subscription Yes Yes Yes
Plan Name
TCT included in subscription
Postpaid Start
Yes
Postpaid Core
Yes
Postpaid Plus
Yes

5.   What is the difference between Local and Anywhere minutes?

Please see the table below outlining destinations for Local and Anywhere minutes

Destination
Digicel numbers Local Anywhere
Mobile All Digicel Numbers All Digicel numbers
Digicel numbers
Mobile
Local
All Digicel Numbers
Anywhere
All Digicel numbers
Wimax Flow landline Local anywhere calls
Digicel numbers
Wimax
Local
Flow landline
Anywhere
Local anywhere calls
Home Entertainment landline Flow mobile USA & Canada
Digicel numbers
Home Entertainment landline
Local
Flow mobile
Anywhere
USA & Canada
Home phone - UK landlines
Digicel numbers
Home phone
Local
-
Anywhere
UK landlines

6.   What is required documents to open a new postpaid account?

Go Postpaid in 4 easy steps:

1. Visit your nearest Digicel dealer store

2. Choose your preferred postpaid plan

3. Provide a valid government issued ID - Passport, National ID with TRN or a Driver's License

4. Once credit check is approved, pay a deposit and that is it!

 

Note: Non-Jamaican residents will be required to provide one of the following: 

  • Passport and a valid work permit for non-resident
  • Passport and the use of a valid school ID for international students
  • Passport and a valid Diplomat Letter from the relevant embassy

 

7.   What social media apps can I stream with the 'Unlimited Social Media'?

Your Freedom Postpaid plan now offers Unlimited WhatApp Voice Calls & Texts, Facebook, Instagram, Snapchat and Twitter.

 

8. Can I make WhatsApp video calls included with my Unlimited WhatsApp?

Unfortunately, WhatsApp video call are not included and will be taken from your regular data bundle 

 

9.   What are the calling rates associated with the Freedom postpaid plans?

The table below outlines all postpaid rates for out of bundle calls

 

Destinations/Service Call Rates
To Digicel Mobile $2.89
Destinations/Service
To Digicel Mobile
Call Rates
$2.89
To Digicel Corporate Fixed Lines $2.89
Destinations/Service
To Digicel Corporate Fixed Lines
Call Rates
$2.89
To Digicel Home Entertainment $2.89
Destinations/Service
To Digicel Home Entertainment
Call Rates
$2.89
To other mobile provider (LIME) $6.99
Destinations/Service
To other mobile provider (LIME)
Call Rates
$6.99
To Flow Landlines $7.00
Destinations/Service
To Flow Landlines
Call Rates
$7.00
To Xtrinet Fixed $7.00
Destinations/Service
To Xtrinet Fixed
Call Rates
$7.00
International incl. USA, Can & UK (fixed) $17.75
Destinations/Service
International incl. USA, Can & UK (fixed)
Call Rates
$17.75
Cuba $90.00
Destinations/Service
Cuba
Call Rates
$90.00
Guyana $23.00
Destinations/Service
Guyana
Call Rates
$23.00
Romania $90.00
Destinations/Service
Romania
Call Rates
$90.00
Haiti $30.00
Destinations/Service
Haiti
Call Rates
$30.00
Digicel Caribbean (excl Antigua & Barbuda) $15.00
Destinations/Service
Digicel Caribbean (excl Antigua & Barbuda)
Call Rates
$15.00
National Toll Free 1-888-xxxx *** $5.00
Destinations/Service
National Toll Free 1-888-xxxx ***
Call Rates
$5.00
Calls to Directory Assistance(114)*** $110.50
Destinations/Service
Calls to Directory Assistance(114)***
Call Rates
$110.50
Calls to Check Weather (116)*** $5.00
Destinations/Service
Calls to Check Weather (116)***
Call Rates
$5.00
Calls to Speaking Clock (117)*** $5.00
Destinations/Service
Calls to Speaking Clock (117)***
Call Rates
$5.00
Personal numbers (363) $12.00
Destinations/Service
Personal numbers (363)
Call Rates
$12.00

***Calls charged at a flat rate plus $0.50 TCT applied per minute. 

 

10.    Will I be able to buy a Voice or Data Add-On if I need more minutes or megabytes?

Of course! You can buy a Data Add-on for as low as $450 for 500MB or Voice Add-for as low as $300 for 500 Local Anywhere Minutes.

 

11.  How do I activate a voice or data add-on?

The easiest way is by using the My Digicel app at p.mydigicel.net

 

12.     Am I able to purchase multiple add-ons?

Yes, you can have both a Voice & Data Add-on activate at the same time.

 

13.     Can I buy more than one data or voice add-on at the same time?

No, you will be able to purchase only one Data or one Voice add-on at a time.

 

14.   Am I able to activate additional offers with these new postpaid plans?

  • No, while on any of our new postpaid plans you will not be eligible for the below offers:
    • Postpaid Free Nights and Weekends
    • Postpaid Zero
    • VIP TALK Plans

 

15.  What happens if my data allotment are exhausted?

To help you manage your data experience, you will be required to purchase a data add-on if your data allotment is depleted in order to continue using data services. Please refer to Table 4 on data add-ons.

 

16.  Will I be charged Government Telephone Call Tax (TCT) when using my free unlimited voice bundles?

Government Telephone Call Tax (TCT) will not be applied when using the free unlimited voice minutes as this is already included in the subscription fee.

 

17.  Will I still benefit from Gimme 5 with these new postpaid plans?

No. Calls within the new postpaid plans will not qualify for Gimme 5.

 

18.  What will happen if I send messages outside of my free unlimited on-net SMS?

  • There will be no charge for on-net SMS. Text messages to other networks/regions however, will be charged at the regular SMS rates of:
    • $4 for off-net SMS
    • $6 for International SMS

 

19.  Am I able to use WhatsApp for free with the new postpaid plans?

Yes, you will receive Unlimited WhatsApp Voice Calls & texts with an active Freedom postpaid plan. WhatsApp video calls are not included and will be taken from your regualr data bundle.

 

 

20.  Will my unused data rollover?

Yes, you will be allowed to rollover your unused data once you have paid your monthly bill on time and in full. 

 

21.  Does the plan auto-renew?

Yes, all postpaid plans will auto-renew on the first of each calendar month.

 

 

22.  Will I still be able to activate an International calling plan with the new postpaid plans active?

Yes, you will still be able to activate an International calling plan.

 

 

23.  Am I able to use the voice, data and SMS while roaming?

Hit the ground roaming with bundle data, voice and free incoming calls and text when you buy a Digicel Postpaid Roam Easy plans.

 

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Freedom Plans FAQs