FAQs|Digicel Prepaid 6.50 One Rate Plan

Prepaid 6.50 One Rate Plan

  1. What is the new, default One Rate Prepaid Plan?

·         The new One Rate Prepaid Plan will replace all existing Prepaid Rate Plans.

·         While on the One Rate Plan, you will be charged $6.50 plus $0.50 STC ($7.00) per minute at per second billing for the below calls:

i.    Local Digicel Mobile and Fixed line (Digicel Play/ WiMAX/Digicel Home Phone numbers).

ii.   Local Off-net Mobile and landlines numbers.

iii.  International numbers:

o   USA Mobile and Fixed lines

o   Canada Mobile and Fixed lines

o   UK Fixed lines

o   India Mobile and Fixed  lines

o   China Mobile and Fixed lines

o   Hong Kong Mobile and Fixed lines

o   Spain Fixed lines

·         Please note that there will be no peak and off-peak rates and all charge for text messages will remain the same.

2.        Who can activate the new One Rate Plan?

·            ALL new or existing Digicel Prepaid customers will be automatically activated on the new One Rate Plan.  

·            When you purchase a new Prepaid SIM card, you will be activated on the One Rate Plan by default and would not be required to dial any code for activation.

 

3.        Is there a cost to activate/deactivate the One Rate Plan?

·            No. There will be no fee associated with the One Rate Prepaid Plan.

 

4.        What are the calling rates while on the One Rate plan?

·            The below table highlights the effective rates for calls made while on the One Rate Plan:

 

Table 1:

 

Prepaid $6.50 Rate

Service

6.50 Rate (J$)

$6.50 Rate (TCT &GCT inclusive)

Billing Type

Per Second

Per Second

To Digicel Mobile

$6.50

$7.00

To Digicel Fixed Lines

$6.50

$7.00

To other mobile provider (LIME)

$6.50

$7.00

To LIME Landlines

$6.50

$7.00

To Flow Landlines

$6.50

$7.00

To Xtrinet Fixed

$6.50

$7.00

To Digicel Play

$6.50

$7.00

Digicel to Digicel Caribbean

$15.00

$15.50

Calls to Haiti

$30.00

$30.50

Calls to Guyana

$30.00

$30.50

Calls to Cuba

$90.00

$90.50

International (USA, Can, China, Hong Kong, mobile and landline) & [UK and Spain Landline]

$6.50

$7.00

International (Rest of the World)***

$17.75

$18.25

National Toll Free 1-888-xxxx

$5.00

$5.00

Calls to Directory Assistance(114)*

$110.00

$110.50

Calls to Check Weather (116)*

$5.00

$5.00

Calls to Speaking Clock (117)*

$5.00

$5.00

 

All calls made are subjected to a JMD 0.50 Telephone Call Tax (TCT) inclusive of 25% GCT

 

5.        What value offerings are associated with the One Rate Plan?

·            The below highlights the Value Offers available for the One Rate Plan:

Digicel Loyalty Points Programme

·           You will be able to benefit from the Digicel’s Magna Loyalty Points Program while having the plan active.

 

Plan Gifting

·         With the One Rate Plan active you will be able to send and receive plans as gifts.

 

International Top Up/Online Bonus

·         You will continue to receive bonus credit and data upon receiving credit via International Retail store and online top up at digiceltopup.com or via the Digicel TopUp App.

 

Credit U

·         You will be able to access the Credit U service as normal.

 

Roaming

·         You will be able to activate the roaming plans as per usual.

 

6.        If I have a VIP plan active, at which rate will I be charged for local calls?

·            Calls to your VIP partner will continue to charge at the respective plan rates. This means $6.50 per minute plus $0.50 SCT whilst on the One Rate Plan.

 

7.        Am I able to use the Credit U service whilst on the One Rate Plan?

·            Yes. You will be able to access the Credit U service as normal.

 

8.        When using bonus credit, at which rate will I be charged for calls?

·            Local calls made using bonus credit will charge at the respective plan rate i.e. $7.00 per minute (inclusive of tax) for the One Rate Plan.

 

9.       How are my calls charged when my International Calling Plan is exhausted?

·            Once your International Calling Plan minutes are exhausted you will be charged $6.50 +tax per minute for calls to the International Plan’s calling destinations.

 

10.   Am I able to roam while on the One Rate Plan?

·            Yes. You will be able to activate the roaming plans as per usual.

 

11.   Am I able to benefit from Plan gifting whilst on the One Rate Plan?

·            You will be able to send and receive plans as gifts.

 

12.   How does the More Credit promotion work whilst having the One Rate Plan active?

·            When you top up with $200 or more you will receive a flash message and a text message advising you to Opt-in for the More Credit offer.

·            If you opt-in for the More Credit offer you will receive two text messages confirming that you have successfully signed up for the More Credit offer and you are now on the One Rate Plan.

·            You will receive an extra 25% in bonus credit on all top ups of $200 or more.


 

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Digicel Prepaid 6.50 One Rate Plan FAQs