1. My handset is in need of repair – how do I go about getting it fixed?
Phones should be taken to the nearest dealer store with the receipt. The dealer store will process the phone for repair and issue a loaner phone to the customer.
2. My phone is out of warranty but needs to be repaired. What can I do?
The phone can be taken to the repairs centre but the customer will be required to pay the cost for repairs.
3. My handset is being repaired but I did not get a loaner handset?
The customer will be issued with a loaner phone based on availability.
4. Why has it taken ten days to repair my handset?
The normal repair time for a customer’s defective handset is minimum 10 working days from the time of delivery of the phone to the Dealer store.