Reintroduces friendly, helpful, tech-savvy team of experts to deal with all things data
Thursday, February 8, 2018 – Kingston, Jamaica. To make sure every mobile customer gets the most out of their data, Digicel is reintroducing its crack team of Data Doctors to provide all the support they need. And with them comes loads of convenient ways for customers to get all the help they need to ensure they can surf, stream and share to their heart’s content.
Based entirely on customer feedback and calls for simplified offerings, transparent charging and ways to prevent unwanted data usage, the Data Doctors are taking everyone along Digicel’s “Destination Data” journey as the “go-to place for all things data.
DIAL A DATA DOCTOR
Digicel customers can now dial 101 toll-free to reach a Data Doctor and can get help with understanding the features of their smartphone or internet-enabled device; getting the right settings for their device to operate at peak performance while using data; or, to select the best mobile data plan that suits their lifestyle and budget.
The line is exclusively for data matters and will operate from 8am to 8pm daily.
“We made a commitment to listen. We made a commitment to change. Our dynamic team of tech-savvy Data Doctors know the ins and outs of smartphones and how mobile data works, so our customers can feel confident that they will get all the help they need with even the most complex issues, always with a friendly greeting a warm conversation,” commented Justin Morin, CEO of Digicel Jamaica.
DOCTOR IN THE HOUSE
Digicel’s Data Doctors will also be on hand to help customers at special “Data Zone” kiosks at major Digicel stores across the country. Customers are welcome to drop by the Data Zone for quick tutorials on setting up their new or existing smartphone and leave with confidence, knowing that they’re fully in control of their data experience. The Data Zone will feature “how to” videos that will also be available 24/7 online and via Digicel’s social media pages.
Over the next couple of weeks, the Data Doctors will be on the road with the Destination Data tour, helping customers at the mobile Data Zone as they make stops in major towns.
To support the new team of Data Doctors, Digicel has made several major changes to simplify the way it offers and charges for services – especially data – so that customers can now be sure how much they’re spending and on what. Digicel has removed automatic overages so that customers are always asked before being charged for out-of-bundle data, introduced Unlimited Rollover data so that customers get to keep and use what they’ve paid for, improved the My Digicel app so that users can easily track their usage and manage their account, and reduced the out-of-bundle data rate by massive 60% - from $50 to just $20 per MB.
Morin concluded, “In today’s world it’s all about data and everyone at Digicel is very excited about paving the way for every Jamaican to get the support they need in order to stay connected and thrive in the digital world.”