THE “SHAKE TO WIN RADIO PROMOTION” Frequently Asked Questions (FAQs)

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These Digicel “Shake to Win Radio Promotion” (the “Promotion”) Terms and Conditions apply to you and govern your participation in the Promotion for chances to win certain prizes. You should read these Terms carefully before participating in the Promotion.

“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person/customer participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

Start Date:  Friday, April 24, 2020

End Date: Thursday, June 30, 2020


1.       What is the “Shake to Win Radio Promotion?

Digicel is offering its prepaid and postpaid customers the opportunity to participate in the “Shake to Win Radio Promotion” subject to these terms and conditions.

Random customers will be contacted by Radio Stations, Zip FM and Mello FM and stand a chance to win $15,000 in cash or the equivalent value towards the payment of a bill of the customer’s choice from the listed bills in section 10 (V).

2.       What is the promotional period for the Promotion?

The Radio promotion is valid from Friday, April 24, 2020 through to Friday, June 30, 2020 (Saturdays and Sundays excluded)

3.       Which customers are excluded from participating in this Promotion?

a.     Postpaid Corporate & Business account customers;

b.     Employees/families of employees (spouse & children) and

c.      Postpaid customers with overdue amounts.


4.       Who is eligible to participate in the Shake to Win Radio Promotion?

Digicel customers who have downloaded and opened (for example; complete a balance check, purchase a plan, top up an account) the latest version of the MyDigicel App in the last seven (7) days and during the promotional period may be contacted and stand the chance of winning.


5. Will customers be notified about their eligibility to participate in the Promotion?

Yes.  The customers that are randomly selected via the Digicel Raffle Manager will receive a text message to inform them that they could receive a call from Mello FM and Zip103 because they downloaded and used the MyDigicel app.

Example of text message script:

#THEREWITHYOU. You could win $15,000 today! Answer your phone & say DIGICEL SHAKE TO WIN when Mello FM/ZIP103 FM calls you today.

  6. How many times can a customer win in the Shake to Win Radio Promotion?

 The Customer can only win once in the Shake to Win Radio Promotion.

  7.  How will customers participate in the Radio Giveaway promotion?

A Radio Host from Mello FM and Zip 103FM respectively will call on air Digicel customers, randomly selected by Digicel Raffle Manager who will stand a chance of winning fifteen thousand dollars ($15,000) or the cash equivalent towards a bill of the customer’s choice from the listed bills in section 10 (V).

Digicel customers who have downloaded and opened (for example; completed a balance check, purchase a plan or top up an account) the latest version of the MyDigicel App in the last seven (7) days and during the promotional period may be contacted and stand the chance of winning. Each day during the Radio Giveaway period, that starts on Friday, April 24, 2020 and ends on Monday, June 30, 2020, the respective radio station will call Digicel customers and the customer must:

Answer the call by reciting “Shake to Win with Digicel” or “Digicel Shake to Win” in order to be a winner.


Say “Shake to Win with Digicel” or “Digicel Shake to Win” immediately after the radio host introduces himself/herself and solicits a response from the participant in order to be a winner.

If either of the above occurs, the participant will win the designated cash prize of fifteen thousand dollars ($15,000) in cash or the equivalent value towards a bill payment from the list of bills set out in section 10 (V) of the terms and conditions.

 In the event that neither of the above occurs, the customer will receive a consolation prize of $1,000 credit for their participation.

8. Rewards and Prizes

The Promotion prize pool will consist of cash prizes valued at Fifteen Thousand Dollars ($15,000) in cash or the equivalent value to be applied towards a bill payment from the listed bills in section 10 (V) and credit valued at One Thousand ($1,000).

 9. Radio Promotion Prize Table


Radio Station

On Air Time

# of Giveaway Days



# of Daily Winners


Total # of  potential winners for 48 day period


Potential Prize Payout(J$)

($15,000 per winner)

cash or bill payment


Mello FM

Mon-Fri 6:40am; 7:25am;


·          April -24,27,28,29,30

·         May-1, 4, 5, 6, 7, 8, 11,12, 13, 14, 15, 18, 19, 20, 21, 22, 25, 26, 27, 28, 29

·         June – 1, 2, 3, 4 , 5, 8, 9, 10, 11, 12, 15, 16, 17, 18,  19, 22, 23, 24, 25, 26, 29, 30











Zip 103 FM

Mon  3:30pm; 4:30pm, 6:30pm

Tue 1:30pm; 3:30pm; 6:30pm

Wed 3:30pm; 4:30pm, 6:30pm

Thu 1:30pm; 3:30pm; 6:30pm

Fri 9:30; 10:30; 2:30


·          April 24,27,28,29,30

·         May -1, 4, 5, 6, 7, 8, 11,12, 13, 14, 15, 18, 19, 20, 21, 22, 25, 26, 27, 28, 29

·         June-1, 2, 3, 4 , 5, 8, 9, 10, 11, 12, 15, 16, 17, 18,  19, 22, 23, 24, 25, 26, 29, 30












         48 days




10.   What will customers need in order to claim prize?

                      I.        Winners must present a valid Government issued photo ID (passport, voters’ identification card or driver’s licence) on which the winning call was received on.  Winners are required to redeem their prize by sending their Identification Card, Online Banking details and winning cellular phone number to  Customer will be required to complete and sign a Redemption Form confirming their receipt of their prize.

                    II.        In the event that a special needs customer is selected and they are unable to collect their prize and does not have a bank account which the prize money can be sent to or a bill that can be paid on their behalf in their name, that customer will be allowed to have a representative collect the prize on their behalf who must provide: written consent from the winner endorsed by a Justice of the Peace and valid Government issued photo identification for both the winner and the representative to claim the prize, this must also be sent to

                    III.        Minors under the age of 18 years (must also present a valid school ID or Passport), are eligible for this Promotion but must be accompanied by the Identification of a parent or guardian who are required to send their National photo ID, online banking details along with the birth certificate of the said minor to


                   IV.  Customers may opt for the payment of a bill of their choice in lieu of receiving a cash  prize. The Customer shall be required to present a National ID , which the call was received on , complete and  sign the redemption form and send a copy of the bill to


                   V. Digicel will ensure that the Bill Payment is made via Paymaster. Bill Payments shall only be made to specified entities listed below:

·         Cable

• Digicel
• Combined Communications Ltd.
• Cornwall Communications Ltd.
• Jamaica Cable Vision
• Mars Cable Vision Ltd
• Telstar Cable Ltd.
• Venus Cable

·         Charity

• Jamaica Environment Trust (JET)
• Nathan Ebanks Foundation
• St. Andrew High School Foundation

·         Education

• Ardenne High School
• Educate Jamaica Network - (Homework
• Excelsior Community College
• ePayment Group Ltd
• Moneague College
• Nathan Ebanks Foundation
• Northern Caribbean University Group
• West Indies College
• Victor Dixon High
• Ellen's Early Childhood Centre
• Richmond Park Prep School
• Student Loan Bureau
• The Math Chamber Ltd.
• University of Technology, Jamaica

·         Entertainment

• Jamaica Association of Composers Authors & Publishers (JACAP)
• Jamaica Music Society (JAMMS)
• Reggae Embassy

·         Financial

• Access Financial
• BPM Financial Ltd.
• COK Co-Operative Credit Union
• Commercial Credit Investment (CCI) Ltd.
• Firm Financials Co. Ltd.
• First Union Financials
• Gailick Finance
• Genesis Premium Finance
• Gladvette Financial Services Ltd.
• Granville Finance Ltd.
• Insurance Employees Co-Operative Credit Union
• ISP Finance Services Ltd
• Micro Credit Ltd.
• OBF Finance Co.
• Regions Financial Services
• Sagicor Sigma
• Self Start Fund
• Sprint Financial Services Ltd.

• Trust Fund Financial

·         Government Services

• Property Tax
• Traffic Tickets
• Transport Authority

·         Insurance Companies

• Advantage General Insurance Co.
• Guardian Life Insurance Co.
• Medical Association of Jamaica Insurance Fund
• Sagicor Life Jamaica

·         ISP

• Anbell Group
• ContactNet Limited
• Dekal Wireless
• Internet Mobile Technologies (IMTECH)

·         Mortgage

• Sagicor Life Jamaica

·         Payout Services

• Tourism Enhancement Fund
• PATH Subsidy

·         Remittance

• Moneygram
• Victoria Mutual

·         Security

• Atlas Protection Limited
• Guardsman Communications Ltd.
• Hawkeye Electronic Security
• King Alarm Systems
• Movac Protection Limited

·         Strata

• JACAR Homes Company Ltd
• Johnson, Benjamin & Associates
• Long Mountain Country Club
• Seawind on the Bay
• Turtle Towers Proprietors Strata Plan

·         TopUp

• Cool Biz
• Jamaica Infrastructure Operator Ltd. - (Highway 2000)
• Jamaica Credit Union E-Payment Services (JCUES - Connec)
• P&A Wireless Services (Mobile Electronic Services)
• Unique Media Designs/ Virtual Pay

·         Utility Companies

• Digicel
• JPS (power)
• NWC (water)

·         Other

• Appliance Traders Limited (ATL)
• Celebration Brands
• E-Pay/Student Card
• Jam Deal (Deal Ventures Ltd.)
• Medical Association of Jamaica
• Ministry of Labour (PATH & PATH Transport Subsidy)
• Running Events Limited
• Rural Electrification Programme (REP)Safe at Home (Numberscope)

• Transport Authority

VI. Customers shall receive confirmation that the Bill is paid via email from

VII. Digicel shall not be liable for any sum in excess of $15,000. The customer acknowledges and agrees that should the bill exceed the prize value of $15,000.00, they shall be responsible for the balance.


Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.     We reserve the right to disqualify you or terminate this offer, subject to the approval of the Betting , Gaming and Lotteries Commission,  if in our opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse is deemed as an attempt to undermine the integrity of our services.

C.    Winners will be required to participate in any planned publicity in connection with this Promotion. By entering the Promotion, the prize winner consents to the use of his or her name, likeness, image, photograph for any and all programming and/or publicity promotion or advertising purposes, commercial or otherwise, in all media and formats used by us or our agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the prize.

D.    Digicel, with consultation and prior approval from the BGLC, reserves the right to terminate, cancel, suspend and/or modify the promotion if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the promotion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder (as determined by Digicel, with consultation and prior approval from the BGLC) by means of a random drawing from among the eligible entries received up until the time of the impairment.

E.     The selected winners must have complied with these Terms to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

F.     Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit:

G.   Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional compensation will be made to winners for their participation in these activities.

H.    Digicel’s “Shake to Win Radio Promotion” is authorized under Section 58 (3) of the Betting, Gaming and Lotteries Act.

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