Spell It With Love Promotion



Start Date: Feb 1, 2021

End Date: Feb 27, 2021


These Digicel “Spell it with Love” Promotion (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win the Grand Prize. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel (Jamaica) Limited a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

These Terms incorporate the “Shake to Win” promotion and My Digicel App Terms and Conditions and Privacy Policy, which you can access via the My Digicel App (the “App”).

If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion and the “Spell it with LOVE” promotion immediately.



1.       What is the “Spell it with Love” Promotion?

The Promotion provides Digicel prepaid and postpaid customers to Shake their phone utilizing the ‘Shake it’ feature in the MyDigicel app to spell the word ‘LOVE’, winning varying letters daily.  Customers who obtain all the letters complete the spelling of the word ‘LOVE’ shall win a cash prize of $15,000.00.


2.       How does the “Spell it with Love” Promotion work?



·         The Spell it with Love promotion, the winner that captures the final letter ’L” to complete the word “LOVE”, each week shall win a cash prize valued at $15,000.00.



·         From Sunday to Friday you will be able to Shake it for a chance to collect the letters ‘O’,V’, ‘E’


·         Each Saturday during the promotional period, you will be able to Shake it for a chance to collect the final letter ‘L’ along with the other digital prizes.


·         Once you have collected all the letters to spell ‘LOVE’ for that week, you will be the winner of a cash prize for that week.  

                                        i.    Letters will roll over to the next week.

                                       ii.    Each week a new set of letters are pooled again to win.

·         Bonus Days will offer

                                        i.     Letters + Digital/Non digital prize (See Table)

                                       ii.    StayCation at Royalton Negril Resort and Spa 3day/2night stay for two (2) valued at 800US (Feb 14th )



·         Grand Prize, on the final day of the promotion the winning letter will offer

                                        i.    Diamond Ring valued 2,500 US from Bijoux


3.       What is the promotional period for the Spell it with Love promotion?

The ‘Spell It with Love’ Promotion will be valid for (4) weeks from Monday, February 1, 2021, to Saturday, February 27, 2021 


4.       Am I eligible to enter the Spell it with Love Promotion?

All active Prepaid and Postpaid customers are eligible to participate in the Spell it with Love Promotion.

The following customers are excluded from participating in the Promotion:

a.     Postpaid Corporate & Business account customers;

b.     Employees/families of employees, employees of affiliated companies associated with this promotion- this is applies to the cash and handset prizes.

c.     Home & Entertainment only customers

d.     Postpaid customers with overdue amounts



5.       What do I need to do to participate in the Spell it with Love Promotion?

To participate in the Promotion you just need to be a Digicel customer with an active account plus:

·         Spell to Win: (Sun-Friday), you will be able to Shake every day for a chance to Win a letter with no qualifying action needed from you. You will have a Shake It opportunity every twenty-four (24) hours.


·         Guaranteed Win on Saturday: Every Saturday during the promotional period, you will need to be or active an Eligible Plan or top up with $300 or more for a chance to Shake It for the letter final letter and other digital prizes

This Promotion will be accessible to Eligible Customers while roaming, but any prizes won will only be available to use and redeem in Jamaica.














6.       What will I see when I win the Spell it with Love weekly letter?

When a customer shakes in the Spell IT with Love competition they will see one of the letter options daily “O”  “V”  “E”.

On guarantee win Saturday, customers on an eligible plan will have the chance to shake for “L”


7.       How will I know I am qualified to shake?

The customer will see the Shake IT Icon’s with the caption “Shake to Win Now!”


8.       Where in the MyDigicel App will I find the ‘Shake it’ promotion tab?


You will be able to find the Shake it promotion on the home page or the Menu bar within the MyDigicel App.


9.       What if I have utilized my shake and attempt to shake again, will I get a notification?

Yes. The below will appear if an immediate attempt is made to shake. This is because the system needs to process the first shake.



10.   Will I be notified when to participate in the Promotion?

Yes. You will be notified via SMS/ MyDigicel app from Sunday to Friday of their FREE Shake to Spell ‘LOVE’ shake.



Data + Unlimited Talk

Nuff Nuff Data

7 Day 750MB + Unlimited Talk

7 Day 1.5GB

14-Day  1.5GB + Unlimited Talk

14 Day 2.5GB

28-Day  2GB  + Unlimited Talk

28 Day 6.5GB

28-Day  5GB + Unlimited Talk

2 Day 400MB MDA

30-Day  UNLTD Data + Talk

2 Day 750MB

2 Day 250MB + Unlimited Talk

2 Day 1 GB Data

2 Day 250MB + Unlimited Talk BTL

2  Day 240MB BTL

2 Day 250MB + Unlimited Talk

2  Day 325MB

2 Day 400MB Unlimited Social + talk plan

2 Day 400MB MDA


2 Day 750MB


Data Nights

Unlimited Social + Talk

Mifi Plans

7 Day 650MB Unlimited Social + talk plan (promo)

7 Day 1.5GB  (MiFi Plan)

7 Day 1GB Unlimited Social + talk plan

14 Day 2.5GB (MiFi Plan)

28 Day 2GB  Unlimited Social + talk plan (promo)

28 Day 6.5GB ( MiFi Plan)

14 Day 2GB Unlimited Social + talk plan

10GB+10GB Night-time (MiFi Plan)

28 Day 4GB  Unlimited Social + talk plan

2  Day 400MB  (MiFi Plan)

28 Day 6GB  Unlimited Social + talk plan


2 Day 400MB Unlimited Social + talk plan


Quick Pick Plans

Education Plan

Small 275MB

14 Day Education Plan

Medium 650MB

Education Plan Add-On

Large 1.3GB


X-LARGE 4.3GB Quick Pick Bundle


XX-LARGE 6GB Quick Pick Bundle




International Plans

PlayGo Pass

Int’l 150 – 7-Day 

7 Day PlayGo Pass

Int’l 675 – 30-Day 

30 Day PlayGo Pass

Int’l 850 – 30-Day 

1 Day PlayGo Pass

Int’l 1000  – 30-Day 


Roam Easy

Social + YT Plans

Roam Easy 3-Day 100MB

5 Day Social+YT Plan

Roam Easy 7-Day 250MB + 30mins

14 Day Social+YT Plan

Roam Easy 15-Day 500MB + 60mins

28 Day Social+YT Plan

Roam Easy 30-Day 1GB + 60mins

2 Day Social+YT Plan

d’Music Premium

Add On

1GB d’Music 7-Day (BTL) Premium

1 GB Add-on

d’Music 30-Day  1GB Premium

250 Anywhere Minutes Add-on

d’Music 30-Day  Premium

1 Day Social Media Add-on

Top Chart d'Music 30-Day  500MB Plan

1 Day 1 GB Add-on

Top Chart d'Music 30-Day  Access Plan

120MB Social Add-On

d’Music 7 day (BTL) Premium

60Mins Digicel Talk Add-On

500MB d’Music 2 day (BTL) Premium

60 MB Data Add-On

250MB d’Music 1 day (BTL) Premium

2 Day 1 GB Data


2 Day Social Media Add-On


30Mins Digicel Talk Add-On


11.   How many times can I win?

Once the eligible plan is active on a Saturday or top-up, on the Saturday during the promotional period, you will receive a shake for a chance to win the L in the Spell it with Love promotion for a chance to win the weekly cash prize valued at J$15,000.


 NB: You will still be eligible for Guarantee Win for digital prize on Saturdays

12.   I am a prepaid customer, what if I had a plan active from before the launch date, will I be eligible for my Saturday shake?

If you had an active plan from before the launch date, you will be able to get a shake for daily letters and also on Saturday (the guaranteed win day), if your plan is still active.


13.   What are the Digital prizes available on Guarantee win Saturdays?

See below Digital Prizes


-       1GB usage across 7 Apps*(1 Days Validity)

-       3GB usage across 7 Apps*(3 Days Validity)

-       7GB usage across 7 Apps*(7 Days Validity)

-       Billo Shake It 5GB (7 Days Validity)

-       Shake It - 200MB for BiP Voice + Video (1 Day Validity

-       Shake It - 100 Digicel Text

-       Shake It - 20 Digicel Minutes

-       Shake It - 10 Digicel Minutes

-       Shake It - 5 Digicel Minutes

-       0.5 GB Any Use Data(1 Day Validity)

-       1 GB Any Use Data (3 Day Validity)

-       3 GB Any Use Data(7 Day Validity)


-       Billo Shake IT 5GB

-       Shake IT - 1GB for Bip Voice + Video

-       Shake IT 1GB usage across 7 Apps

-       Shake IT 3GB usage across 7 Apps

-       Shake IT 7GB usage across 7 Apps

-       Winners of 6GB Data

-       Winners of 1GB of Data

-       Winners of 2GB of Data



14.   I am a Digicel Postpaid customer, am I eligible to participate in the Spell it with Love promotion?

Once you are on a Freedom Plan or on any of the Postpaid Legacy Plans, you will be given the opportunity to participate in the promotion.


Freedom postpaid customers who activate one of the below Postpaid plans/ add-ons will earn a shake and chance to win on Saturday, customers that are on the Freedom Postpaid Master plan or on any of the Postpaid Legacy Plans will have a shake and a guaranteed win.


Table 3.0

Data Add-on

Voice Add-on

Add-on Data 500MB

Anywhere voice 50 mins

Add-on Data 1GB

Anywhere Voice 250 mins

1GB Data Add-On (New)

Anywhere Voice 500 mins

Add-on Data 2GB

500 Anywhere Mins  Add-On (New)

Other Plans


Int’l Call Plan

Free Nights and Weekends

Int'l 675 - 30d

Postpaid Zero

Int'l 850 - 30d

2G 150 MB Digicel Data Bundle

Int'l 1000 - 30d

Carib Roaming Plans

Int’l Roaming Plans

DigiRoam 3 day 100MB Postpaid

DigiIntl 3 day 100MB Postpaid

DigiRoam 7 Day 250MB + 30mins Postpaid

DigiIntl 7 Day 250MB + 30mins Postpaid

DigiRoam 15 Day 500MB + 60mins Postpaid

DigiIntl 15 Day 500MB + 60mins Postpaid

DigiRoam 30 day Data + Voice Postpaid

DigiIntl 30 day Data + Voice Postpaid


15.   What if as a Postpaid customer activate an eligible plan on a Saturday, will I now have two shakes?

No.You will be eligible to shake for a chance to win the L in the Shake It to Spell it with Love Compeititon OR a Digital Prize. However, you can only Shake once.



16.   What are the prizes for Weekly/Bonus/and Grand Prize?

·         Weekly Prizes consist of:

                                                           i.      Cash ($15,000)

                                       ii.    Dinner ($15,000)

                                      iii.    Digital Prizes (in table above)

·         Bonus Days Consists of:

                                        i.    Anyuse Credit

                                       ii.    Prime Bundle

                                      iii.    Dinner

                                      iv.    Digital Prizes (App Data)

                                       v.    Week Getaway at Royalton Negril

·         Grand Prize

                                        i.    Diamond Ring (from Bijoux)



17.   How long will a Shake be valid for after a plan activation?

A shake is valid for the Saturday after an eligible plan is activated. One shake is given per eligible activity done, whether topping up with $300 or more or activating a plan that costs $60 or more.



18.   Will I need to activate a plan on Saturdays to benefit from Saturdays Guaranteed shake and win?

Once you activate a plan from Sunday to Friday and the plan is still active on Saturday then you will have opportunity to win the final letter “L”, which provides you with the chance at $15K cash or the Grand prize at the end of the promotion


Example 1: If you have a 28 day plan, once the plan remains active until Saturday, you will be given a shake each Saturday.


Example 2: If on Saturday, you do not have an active plan, in order for the customer to benefit from the guaranteed shake, you must activate a plan that cost $60 or more or top-up with $300 or more.



19.   Will I receive a notification when I win?

For Instant Win Prizes:

For instant prizes (Guarantee Win Days) such as plans and write offs, you will be notified via SMS and In MyDigicel App notification for Instant Win Prizes.


For Other Prizes:

On winning a prize in this category, you will receive a notification on the phone used for the ‘Shake It to Spell’ activity including:

                            i.        Letters collected with QR Code

                           ii.        A description of the prize with a QR code



20.   What will I need in order to reclaim my cash prizes?


a.     Winner will be contacted by a Digicel Representative, during the telephone call, full details of the prizes handover (redemption) process and location will be confirmed. 

b.     You will need to present a valid Government issued photo ID (passport, voter’s identification card or driver’s licence) and the phone used to participate in the Promotion. 

c.     You will be required to complete and sign a Redemption Form confirming receipt of the Grand Prize and/or a Consent Release Form authorizing the use of your name and picture for marketing purposes as per the additional Terms and Conditions.


Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use.

B.     You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.

D.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.

E.     You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the Grand Prize, including but not limited to Withholding Tax or any other applicable tax.

F.     This Promotion will be accessible to you while roaming, but the prizes may only be able to be redeemed in Jamaica.

G.   The prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.

H.    Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.

I.      Upon accepting the Diamond Ring Prize, you accept Bijoux’s Terms and Conditions associated with the Diamond Ring, located at https://bijouxjamaica.com/privacy-policy/and release us from any liability owing to defect or damage caused by or to the Grand Prize.

J.     Upon accepting the Staycation Prize, you accept Royalton Negril Resort and Spa Terms and Conditions associated with the Staycation, located at https://www.royaltonresorts.com/royalton-negril/explore-royalton/faqs-rn and release us from any liability owing to defect or damage caused by or to the Grand Prize

K.     Please note the non-cash prizes cannot be exchanged for cash. In terms of sizing requirements, where we can, we will first look to resize the Diamond Ring, if necessary, and where there is no solution to size requirements, we will offer a replacement of equal or similar value and/or specification.

L.     Participants must have complied with these Terms and Conditions to win.

M.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

N.    Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented. To see our privacy policy visit: www.digicelgroup.com.

O.   You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Grand Prize if you are selected as the Winner.

P.     In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

Q.   For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.