Scratch & Win 2022 Promotion FAQs


Frequently Asked Questions and Terms and Conditions


Start Date: Monday, August 8th, 2022

End Date: Monday, September 4th, 2022


The “DIGICEL SCRATCH AND WIN” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes in the scratch and win competition. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Newcom, a company registered at 14 Ocean Boulevard, Kingston. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.


What is the “DIGICEL SCRATCH AND WIN” Promotion?

Scratch and Win is a game where the player can virtually scratch away the surface of an image. The image itself will show whether you won or lost. If you win, you get a visual of the prize you won, if you lose you get a "lost" visual.


Who is eligible to enter this promotion?

·       All Digicel customers 16 years and older, including postpaid, prepaid and dual customers are qualified to participate in the promotion.

·       Digicel employees, dealer principals or employees of any of our affiliated companies, advertising, competition and public relations agencies, dealers, distributors and their immediate family members are not eligible for entry. For these purposes immediate family members are spouses, parents, siblings and children.


What is the promotional period?

·       The promotion begins at 12am on Monday, August 8th, 2022 to 11:59:59 Monday, September 4, 2022.


How does the promotion work?

·       To enter the competition the customer must access the URL link ( provided to them in a text.

·       This promotion is valid for Digicel customers only.

·       Once a customer clicks on the link received in the message, the customer will be directed to a page where they will be required to create a Digicel Account. If the subscriber chooses to continue, he/she will be able to register for the service thus accepting the terms and conditions of the promotion.


Can I access the App free?

·       No, data charges will apply.


What is the cost to play Digicel Scratch and Win?

·       You will be required to have $10 available credit to be able to participate in the game.


How are winners selected?

·       There will be a random selection of the winners and their prizes.

·       Winners will be notified via a call each week.

·       Call credit will be sent to each winner’s phone the day after winning.

·       Vouchers will be awarded at the end of each week from Friday, August 12, 2022 to Friday, September 9, 2022. Vouchers will be sent to the winner’s phone.

·       The Winner will have fourteen (14) days within which to collect their prizes after notification. If unclaimed, Digicel will retain prize for other promotional activities.

·       Winners who opt to collect prize via bank transfer, will be required to provide banking details in order to receive their prizes. Winners who opt to get payment via cheque may do so at 14 Ocean Boulevard or once notified.

·       Winners must provide a valid government ID that is passport, voter’s id or driver’s license as well as full banking details via email in order to redeem the Prize Package for those doing direct transfer.

·        Prizes are as shown in the table below:




# of Weeks

No. of winners/ week


Unit Cost

Total Cost

Weekly 1st place prize

4 Weeks

3 winners




Blinksky Grab and Go Gas Voucher

4 Weeks

2 winners




Blinksky Bill Pay Voucher

4 Weeks

2 winners




Call Credit

4 Weeks

210 winners (30/day)

Call credit





 How will I know if I have won?

If you win, you get a visual of the prize you won, if you lose you get a "lost" visual.


What if I was contacted, but I missed the call?

·       Three (3) calls will be made to the selected winner within a period of an hour. If the phone is engaged, not answered, switched off or goes to voice mail, this is considered a failed attempt.


If I was contacted and won where do I collect the prize?

·       Prize can be collected at Digicel’s Head Office located at 14 Ocean Boulevard Downtown Kingston.

·       Due to the Covid-19 pandemic, prizes will also be issued via bank transfer.

·       You will be required to provide banking details in order to receive your prizes via direct transfers.

·       You must provide a valid government ID that is passport, voter’s id or driver’s license as well as full banking details via email in order to redeem the Prize Package.


If I was contacted and have won, how long do I have to collect my prize?

·       You are required to collect your prize within 14 days of being contacted.


What do I need in order to claim the prize?

·       You are required to provide a copy of the following items via email:

o   A valid government issued photo ID (passport, driver’s license or national voter’s ID)

o   Banking account details (Name on Account, Type of Account and Name of Bank and Branch (if using direct transfer option).

·       In the event that a disabled customer is selected, that customer will be allowed to have a representative collect the prize on his/her behalf. Providing that there is written consent, this written consent should be notarized by JP or Minister of Religion. In addition, a valid government identification of both the winner and the representative collecting the award must be presented to claim the prize.


Where can the vouchers be redeemed?

The Bill Pay vouchers are redeemable at

                                               i.     Log on to

                                              ii.     Select pay bills.

                                             iii.     Select the service provider and enter the account number and the total to be paid.

                                             iv.     Select pay now.

                                              v.     Select pay with Quik & Ez Gift Card.

                                             vi.     Enter gift card information and select use this gift card. 


To redeem the Grab N Go Gas Card:

                                               i.     To use the e-gift card, go to the cashier inside first to redeem the card. You will receive a signed copy to give to the pump attendant. Ensure your vehicle can accommodate the fuel before redeeming the gift card as no change can be facilitated. No refunds or exchange for cash

                                              ii.     The cards are redeemable at any of the below 11 locations.  Negril Texaco, White Hall Road, Negril

1.     Savana-La-Mar Texaco, 14 Lewis Street, Savana-La-Mar

2.      Fairview Texaco, Alice Eldemire Drive, Montego Bay

3.      Hopewell Rubis, Orchard, Lot 2 Hopewell, Hanover

4.      Discovery Bay Total, Main Street Discovery Bay

5.     Brunswick Total, 3 Brunswick Avenue, Spanish Town

6.     Mary Browns Corner Texaco, 141 1/2 Constant Spring Road

7.     Barbican Texaco, 84 Barbican Road

8.     Papine Texaco, 1-3 Chando's Place, Papine

9.     Half Way Tree Texaco, 54 Half Way Tree Road

10. Constant Spring Road Texaco, 31 Constant Spring Road


Am I allowed to enter if I am under 18 years of age?

·       Yes. Persons under 18 years are allowed to enter however, minors should be at least 16 years old to participate.


What do I do if I have won and I am under 18 years old?

·       Juveniles (16 years and older) winning must be accompanied by parents/guardians in order to claim prizes. All winners must present a valid national government ID, in order to claim their prizes. Parents/guardians should present a valid national government ID as well as the child. In the case the child does not have a valid national government ID then a birth certificate will be acceptable.


Is this game authorized by Betting Gaming and Lottery Commission?

·       Yes, this game is “Authorized under Section 58(3) of the Betting, Gaming and Lotteries Act.”






A.     This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.     Digicel gives no warranty or guarantee that its network or services shall be continuous, or will be free from faults.  Digicel will, however, use its best endeavours to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted.


C.     We reserve the right to disqualify you or terminate this offer with prior approval from Betting Gaming & Lotteries Commission if the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


D.     You are solely responsible for all associated fees and costs incurred by you for redemption of Prizes and data or other charges associated with internet connectivity. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.


E.      The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


F.      We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you upon approval of the Betting Gaming and Lotteries Commission (BGLC)


G.    If a prize is unavailable, we may, substitute the prize with an alternative prize to the equal value and/or specification upon the approval of the BGLC.


H.     Prizes (if other than cash prizes) are not exchangeable and are not redeemable for cash.


I.       We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion subject to the BGLC approval. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications upon the approval of the BGLC


J.      Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to agents on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit:

Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this. Refusal to participate will result in forfeiture of the prize.