Prepaid USA & Caribbean Roaming Bundles

Prepaid USA & Caribbean Roaming Bundles

Launch Date: Friday, March 19, 2021

 

What are my options for prepaid roaming in the USA & Caribbean?

·         Digicel gives you the flexibility to stay connected when you travel to the USA and Caribbean destinations using our suite of four affordable roaming bundles and add-on. 

Enjoy bundled data and voice minutes, free incoming calls & texts, reduced out-of-bundle call rates in the USA & Caribbean. Choose from one of the following options:

Bundles:

Plan Name

Duration Day

Price

VoiceMins

Data

7 Day 500MB Roaming Bundle

7

J$1200

---

500MB

30 Day 2GB Roaming Bundle

30

J$3500

---

2GB

7 Day 250MB + 30 mins Roaming Bundle

7

J$1200

30

250MB

30 Day 1GB + 60 mins Roaming Bundle

30

J$3500

60

1GB

Add-On:

Plan Name

Duration Day

Price

VoiceMins

Data

1 Day 250MB Add-On

1

J$150

---

250MB

 

  • Outgoing SMS rate of $15 
  • Automatic overage restricted
  • Reduced voice rate of $30 per minute to call Jamaica and within the roaming destination
  • Reduced voice rate of $40.50 per minute to the Rest of the World, excluding premium destinations, including Cuba and Satellite numbers

 

 

 

 

 

 

 

Which countries can I roam in with the prepaid USA & Caribbean roaming plan?

You will be able to roam in the countries listed below with bundled data and voice minutes, free incoming calls & texts. plus super low out-of-bundle call rates.

Destination

Available Network

USA

AT&T or T-Mobile

Anguilla

Digicel Anguilla

Antigua

Digicel Antigua

Aruba

Digicel Aruba

Bermuda

Digicel Bermuda

Panama

Digicel Panama

Barbados

Digicel Barbados

Bonaire

Digicel Bonaire

BVI

Digicel BVI

Haiti

Digicel Haiti

El Salvador

Digicel El Salvador

Cayman Island

Digicel Cayman Island

Curacao

Digicel Curacao

Dominica

Digicel Dominica

Guyana

Digicel Guyana

Suriname

Digicel Suriname

Grenada

Digicel Grenada

Montserrat

Digicel Montserrat

St Kitts

Digicel St Kitts

Trinidad & Tobago

Digicel Trinidad & Tobago

Guadeloupe

Digicel Guadeloupe

St. Lucia

Digicel St. Lucia

St. Vincent

Digicel St. Vincent

Turks & Caicos Island

Digicel Turks & Caicos Island

French Guiana

Digicel French Guiana

Martinique

Digicel Martinique

St. Martin

Digicel St. Martin

St. Barth

Digicel St. Barth


How do I activate a prepaid USA & Caribbean roaming plan?

 Simply dial *147# or use the My Digicel app via p.mydigicel.net.

 

Will my current Prime Bundle or other plan work while I am roaming?

No. You must be using an active roaming bundle while abroad.

 

How can I check my roaming data balance and plan expiration?

Simply use your daily 100MB of free My Digicel app data via a.mydigicel.net or dial *120*9# to check your roaming data balance.

 

 Where can I call with my roaming voice bundle?

You will be able to make calls to any of the destinations included in the table below once you have an active roaming plan and within an eligible destination for that plan.

Anguilla

Bermuda

Czech Republic

Grenada

Hungary

Montserrat

Romania

Turkey

Antigua

Bonaire

Dominica

Guyana

Ireland

Netherlands

South Africa

TCI

Albania

BVI

El Salvador

Ghana

Israel

New Zealand

Spain

Trinidad & Tobago

Australia

Canada

Egypt

Greece

Italy

Panama

Suriname

United Kingdom

Aruba

Cayman

French Guiana

Guadeloupe

Martinique, St. Martin & St. Barth

Portugal

St Kitts

USA, US VI

Barbados

Curacao

Germany

Haiti

Malta

Puerto Rico

St. Lucia

Venezuela

 

Can I have a USA & Caribbean plan and a Roam Easy plan active at the same time?

Yes. You can have both roaming plans active at the same.

 

 If I should travel from one eligible country to another eligible country, will I need to activate another roaming plan?

No. You can continue to roam and use your available megabytes and voice minutes if travelling between eligible destinations for that roaming plan.

 

How will I know when I have exhausted my roaming data?

We will send you text message once you have used 90% and 100% of your roaming data.

 

Will I incur data overage charge when I exceed my roaming data?

No. Overage data charges are restricted.

 

 

What happens when my roaming data is finished?

If your data runs out before the plan expires, you will be required to purchase a new roaming plan in order to continue browsing and avoid surprise charges.

Will I be able to keep my unused data when my USA & Caribbean Roaming plan expires?

No. Unused roaming data and talk will not rollover.

 

How will I know when my roaming plan has expired?

We will send you a text message 24 hours before your plan expires. This gives you enough time to choose and activate a new plan when you’re ready.

 

How much will I pay to make out-of-bundle calls with an active roaming plan?

These reduced calling rates will apply:

USA & Caribbean Roaming Calling Rates

Destinations:

Rate

Jamaica (on-net & Off-net)

Charge from minutes, J$30.00 per minute after

Eligible Caribbean Numbers

Charge from minutes, J$30.00 per minute after

Ineligible Caribbean networks

J$40.50

Rest of the World

J$40.50

Cuba

J$592.50

Haiti

J$154.50

Guyana

J$154.50

VED zone 3 & 5

J$450.00

VED Zone 2, Inmarsat Satellite, & VED Zone 1

J$1,300.50

Data browsing

Charge from data

 

Note: Please see below for full list of countries included in Rest of the World (ROW) and Satellite destinations

 

What are the rates to make calls if I am not on an active roaming plan?

You will be charged at the standard roaming rates if you do not have an active roaming plan or roam in a country not included in Digicel’s roaming destinations. The standard roaming rates are listed in the table below.

Table 2.1: Standard roaming rates below:

Destinations:

Rate (JMD)

Rate (USD)

Jamaica (on-net & Off-net)

J$154.50

US$1.03

Calls to Digi Caribbean Numbers

J$154.50

US$1.03

Other networks Caribbean

J$154.50

US$1.03

Rest of the World

J$154.50

US$1.03

Cuba

J$592.50

US$3.95

Haiti

J$154.50

US$1.03

Guyana

J$154.50

US$1.03

VED zone 3 & 5

J$450.00

US$3.00

VED Zone 2, Inmarsat Satellite, & VED Zone 1

J$1,300.50

US$8.67

 

Note: The USD to JM conversion rate can change in accordance with currency fluctuations.

 

Which countries are categorised as Rest of the World or Satellite:

 

Rest of World (ROW)

Country Code

AFGHANISTAN

93

ALGERIA

213

AMERICAN SAMOA

1684

ANDORRA

376

ANGOLA

244

ARMENIA

374

AZERBAIJAN

994

BAHAMAS

1242

BAHRAIN

973

BANGLADESH

880

BELARUS

375

BELIZE

501

BENIN

229

BHUTAN

975

BOLIVIA

591

BOSNIA & HERZEGOVINA

387

BOTSWANA

267

BRUNEI

673

BURKINA FASO

226

BURUNDI

257

CAMBODIA

855

CAMEROON

237

CAPE VERDE

238

CENTRAL AFRICAN REP

236

CHAD

235

CHINA

86

COMOROS

269

CONGO

242

COOK ISLANDS

682

COTE DIVOIRE

225

CYPRUS

357

DEM REP CONGO

243

DENMARK

45

DJIBOUTI

253

DOMINICAN REPUBLIC

1

EAST TIMOR

670

EQUATORIAL GUINEA

240

ERITREA

291

ESTONIA

372

ETHIOPIA

251

FALKLAND ISLANDS

500

FAROE ISLANDS

298

FIJI

679

FINLAND

358

FRENCH POLYNESIA

689

GABON

241

GAMBIA

220

GEORGIA

995

GIBRALTAR

350

GREENLAND

299

GUAM

1671

GUINEA

224

GUINEA-BISSAU

245

HONDURAS

504

HONG KONG

852

ICELAND

354

INDIA

91

INDONESIA

62

IRAN

98

IRAQ

964

IRELAND

353

JORDAN

962

KAZAKHSTAN

7

KENYA

254

KOREA (SOUTH)

82

KOSOVO

383

KUWAIT

965

KYRGYZSTAN

996

LAOS

856

LEBANON

961

LESOTHO

266

LIBERIA

231

LIBYA

218

LIECHTENSTEIN

423

LITHUANIA

370

LUXEMBOURG

352

MACEDONIA

389

MADAGASCAR

261

MALAWI

265

MALAYSIA

60

MALI

223

MARSHALL ISLANDS

692

MAURITANIA

222

MAURITIUS

230

MICRONESIA

691

MOLDOVA

373

MONACO

377

MONGOLIA

976

MONTENEGRO

382

MOROCCO

212

MOZAMBIQUE

258

MYANMAR

95

NAMIBIA

264

NEPAL

977

NEW CALEDONIA

687

NIGER

227

NIGERIA

234

NORTHERN MARIANAS

1670

NORWAY

47

OMAN

968

PAKISTAN

92

PALAU

680

PALESTINE

970

PAPUA NEW GUINEA

675

PHILIPPINES

63

QATAR

974

REUNION & MAYOTTE

262

RUSSIA

7

RWANDA

250

SAN MARINO

378

SAUDI ARABIA

966

SENEGAL

221

SERBIA

381

SEYCHELLES

248

SIERRA LEONE

232

SINGAPORE

65

SLOVENIA

386

SOUTH SUDAN

211

SRI LANKA

94

ST PIERRE & MIQUELON

508

SUDAN

249

SWAZILAND

268

SWEDEN

46

SWITZERLAND

41

SYRIA

963

TAIWAN

886

TAJIKISTAN

992

TANZANIA

255

THAILAND

66

TONGA

676

TUNISIA

216

TURKMENISTAN

993

UGANDA

256

UNITED ARAB EMIRATES

971

UZBEKISTAN

998

VANUATU

678

VIETNAM

84

YEMEN

967

ZAMBIA

260

ZIMBABWE

263

 

Satellite Countries

Country Code

GLOBAL MOBILE 881

881

GLOBAL MOBILE 881 Ellipso Satellite Service

881

GLOBAL MOBILE 881 Globalstar 8

881

GLOBAL MOBILE 881 Globalstar 9

881

GLOBAL MOBILE 881 IRIDIUM 8816

881

INMARSAT

870

INMARSAT Aero

870

INMARSAT B HSD

870

INMARSAT B Voice

870

INMARSAT Bgan

870

INMARSAT Bgan HSD

870

INMARSAT Gan/Fleet/Hsd

870

INMARSAT M Voice

870

INMARSAT Mini M/Fleet/Gan

870

INTL NETWORKS 882

882

INTL NETWORKS 882 DTAG Next Generation Network

882

INTL NETWORKS 882 DTAG Next Generation Network II

882

INTL NETWORKS 882 Elipso

882

INTL NETWORKS 882 EMSAT

882

INTL NETWORKS 882 GNS

882

INTL NETWORKS 882 INTERMATICA

882

INTL NETWORKS 882 Jasper

882

INTL NETWORKS 882 Jersey Telecom

882

INTL NETWORKS 882 Maritime Communication Partners

882

INTL NETWORKS 882 Oration Technologies Network

882

INTL NETWORKS 882 Thuraya

882

INTL NETWORKS 882 VODAFONE

882

INTL NETWORKS 883

883

INTL NETWORKS 883 Voxbone

883

 
 

How do I renew my roaming plan?

The easiest way is via the My Digicel app at a.mydigicel.net or dial *147# 

 

How do I cancel my roaming plan?

Unfortunately, you will not be able to cancel your roaming plan after activation. Once activated, the plan will only expire at the end of the subscription period i.e. 3 days, 7 days, 15 days or 30 days after activation.

 

Will I be charged to access the MyDigicel app while roaming?

You will have 100MB daily to use the My Digicel app free while roaming. However, you will incur data roaming charges if you use the MyDigicel app after the daily allotment is exhausted, and before it resets for the next day.

 

Will I be charged to download the MyDigicel app while roaming?

Yes. Downloading the MyDigicel app will incur data roaming charges while on a network abroad. To avoid this, please connect to WiFi to download the app.

 

Do I have to activate a roaming plan before I travel?

No. You can activate one while you’re abroad using the MyDigicel app at p.mydigicel.net  or you can dial *147#.

 

If I activate the roaming plan before roaming, will the plan rates apply immediately?

No. The roaming rates are only applicable when roaming and connected to a network overseas. Once you are in Jamaica you will continue to pay for and use plans at domestic rates.

 

If I have an active International Calling Plan, will I be able to roam?

No. International Calling Plans are only applicable when connected to the Digicel Jamaica network. Once you are overseas, you will pay the standard roaming rates if you have not activated an eligible roaming plan.

 

What is required for me to roam at 3G, 4G or LTE speeds while abroad?

·         An overseas network that is a Digicel roaming partner using with 3G/4G or LTE technology.

·         Your device must be 3G, 4G or LTE-capable.

 

Will I be able to contact Customer Care while roaming?

Sure. You can dial 1 876 380 7626 (ROAM) in order to contact Customer Care while roaming or you can use the Web Chat feature in the MyDigicel app to speak with an agent.

 

 How do I access voicemail while roaming? 

Dial 1 876 380 0000. 

Voicemail calls billed at the same rate as calling a regular Digicel number while in your home country.