Prepaid Roam Easy

Prepaid Roam Easy Bundles & Add-On



Frequently Asked Questions

Launch Date: January 31, 2019

Updated: December 17, 2021

 

Sign-up/ activation code

·       *147#

·       *153#

·       MyDigicel App

How to check my bundle?

·       *120*154#

·       *147#

·       MyDigicel App

 

1.         What is the Prepaid “Roam Easy” bundle[EP1] ?

Our Roam Easy bundles for Prepaid enable customers to get free incoming calls, reduced out-of-bundle calling and data rates, and a generous allotment of minutes and data to stay connected while roaming in over 65 featured destinations.

 

2.         In which countries can I use my Prepaid “Roam Easy” bundle?

 

TABLE 1

Albania

Chile

Ghana

Montserrat

St. Lucia

Anguilla

Colombia

Greece

Netherlands

St. Martin and St. Barth

Antigua

Bonaire

Grenada

New Zealand

St Maarten

Aruba

Costa Rica

French Guiana

Nicaragua

St. Vincent

Argentina

Cayman

Guadeloupe

Martinique

Suriname

Australia

Curacao

Guyana

Panama

Switzerland

Barbados

Czech Republic

Haiti

Peru

TCI

Bermuda

Dominica

Jamaica

Portugal

Trinidad and Tobago

Belize

Ecuador

Hungary

Puerto Rico

Turkey

Bonaire

Egypt

Ireland

Romania

United Kingdom

Brazil

French Guiana

Israel

Saba

United States

BVI

Guatemala

Martinique

South Africa

US Virgin Islands

Canada

Germany

Mexico

St Kitts

Uruguay

 

 

3.         What are my Prepaid “Roam Easy” bundle options?

PREPAID ROAM EASY BUNDLES

Duration Day

Price (JMD)

Mins

Data (MB)

3-Day Roaming bundle

3

$500

---

100

7-Day Roaming bundle

7

$1,500

30

250

15-Day Roaming bundle

15

$3,000

60

500

30-Day Roaming bundle

30

$5,000

60

1024

ADD-ONS

7-Day Roam Easy Data Add-on

$1,000

 

250

15-Day Roam Easy Data Add-on

15

$3,000

 

1024

 

ü  Bundles include free incoming calls

ü  SMS charged at $15 – up to 160 characters sent

 

4.         Which destinations can I use my Roam Easy minutes to call?

DESTINATIONS TO USE ALLLOTED MINUTES.

Featured Roam Easy Destinations (See Table 1)

The Rest of the World (See Table 2)

Very Expensive Destinations (See Table 3)

Satellite Phones (See Table 4)

 

 

TABLE 2 - Rest of the World (ROW)

Country

Country Code

 Country

Country Code

Country

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

COTE DIVOIRE

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

 

 

RUSSIA

7

SYRIA

963

 

 

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

 

 

 

 

TABLE 3 - Very Expensive Destinations

Very Expensive Destination

Country Code

Very Expensive Destination

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

 

 

TABLE 4 - Very Expensive Destination (SAT)

Very Expensive Destination (Satellite Phone)

Country Code

Very Expensive Destination (Satellite Phone)

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883

 

 

 

 

 

5.         What if I use all my minutes or Data? How will I be charged for calls or data? (Overage Rates)

ROAM EASY ROAMING RATES
(ACTIVE BUNDLE, ZERO MINUTES )

Rate (USD)

Featured Roam Easy Destinations (See Table 1)

$0.20

Very Expensive Destinations (See Table 3)

$1.03

Rest of the World (See Table 2)

0.27

Cuba

$3.95

Satellite Phones (See Table 4)

$8.67

SMS TEXT MESSAGE RATE

 

On-net/Off-net/International

$0.10

DATA (PER MB) RATE

 

Featured Roam Easy Destinations (See Table 1)

$0.20

 

6.         How do I sign up for a Prepaid “Roam Easy” bundle?

You can activate a Roam Easy bundle via the MyDigicel app, or by dialing *153#, *147# and then follow the instructions. Activate a Bundle while at home or abroad.

7.         Will my Roam Easy data and minutes roll over if I renew my bundle before it expires?

Yes. [JF2]

 

8.         How do I access voicemail and Customer Care while roaming?

  • Dial 1876 380 0000 for voicemail (standard roaming rate applies)
  • Dial 1876 380 7626(ROAM) for Customer Care (standard roaming rate applies)
  •  Open the MyDigicel app, tap Ruby to speak with an agent (use your bonus 100MB MyDigicel data).

 

9.         Can I use my local minutes, data, and bonus credit while roaming?

No. Your local minutes, data, and bonus credit are only valid while in Jamaica.

 

 

 

10.      What are the standard roaming rates if I were to call from other countries not listed under the featured Roam Easy destinations?

TABLE 5

STANDARD ROAMING RATES

(Local, Jamaica, Rest of the World)

Rates

(USD)

While roaming in Rest of World (ROW) destinations:

·       Inbound/Outbound calls (per minute) || Data (per MB)

·       Calls to Very Expensive Destinations (VED)

·       Calls to VED –Satellite

 

·       $1.03

·       $3.00

·       $8.67

Roaming in Cuba:

·       Inbound/Outbound calls (per minute) || Data (per MB)

·       $3.95

While Roaming in VED locations:

·       Inbound/Outbound calls (per minute) || Data  (per MB)

·       $3.00

While Roaming in VED-Satellite locations:

·       Inbound/Outbound calls (per minute) || Data (per MB)

·       $8.67

Text Messages

 

On-net/off-net/International

$0.10

 

Note: USD to JMD conversion rate may change in accordance with currency fluctuations

 

11.      Will I be able to use the Roam Easy Add-on after my bundle has expired?

Yes. [JF3]

 

12.      Can I activate a USA & Caribbean Roaming Bundle while on a Roam Easy bundle?

Yes. However, the data and minutes from the USA & Caribbean Roaming bundle can only be used while roaming in the Caribbean.