Prepaid Roam Easy

Prepaid Roam Easy Bundles & Add-On

Frequently Asked Questions

Launch Date: January 31, 2019

Updated: December 17, 2021

Sign-up/ activation code

· *147#

· *153#

· MyDigicel App

How to check my bundle?

· *120*154#

· *147#

· MyDigicel App

1. What is the Prepaid “Roam Easy” bundle[EP1] ?

Our Roam Easy bundles for Prepaid enable customers to get free incoming calls, reduced out-of-bundle calling and data rates, and a generous allotment of minutes and data to stay connected while roaming in over 65 featured destinations.

2. In which countries can I use my Prepaid “Roam Easy” bundle?

TABLE 1

Albania	Chile	Ghana	Montserrat	St. Lucia
Anguilla	Colombia	Greece	Netherlands	St. Martin and St. Barth
Antigua	Bonaire	Grenada	New Zealand	St Maarten
Aruba	Costa Rica	French Guiana	Nicaragua	St. Vincent
Argentina	Cayman	Guadeloupe	Martinique	Suriname
Australia	Curacao	Guyana	Panama	Switzerland
Barbados	Czech Republic	Haiti	Peru	TCI
Bermuda	Dominica	Jamaica	Portugal	Trinidad and Tobago
Belize	Ecuador	Hungary	Puerto Rico	Turkey
Bonaire	Egypt	Ireland	Romania	United Kingdom
Brazil	French Guiana	Israel	Saba	United States
BVI	Guatemala	Martinique	South Africa	US Virgin Islands
Canada	Germany	Mexico	St Kitts	Uruguay

3. What are my Prepaid “Roam Easy” bundle options?

PREPAID ROAM EASY BUNDLES	Duration Day	Price (JMD)	Mins	Data (MB)
3-Day Roaming bundle	3	$500	---	100
7-Day Roaming bundle	7	$1,500	30	250
15-Day Roaming bundle	15	$3,000	60	500
30-Day Roaming bundle	30	$5,000	60	1024
ADD-ONS
7-Day Roam Easy Data Add-on	7	$1,000		250
15-Day Roam Easy Data Add-on	15	$3,000		1024

ü Bundles include free incoming calls

ü SMS charged at $15 – up to 160 characters sent

4. Which destinations can I use my Roam Easy minutes to call?

DESTINATIONS TO USE ALLLOTED MINUTES.

Featured Roam Easy Destinations (See Table 1)

The Rest of the World (See Table 2)

Very Expensive Destinations (See Table 3)

Satellite Phones (See Table 4)

TABLE 2 - Rest of the World (ROW)

Country	Country Code	Country	Country Code	Country	Country Code
AFGHANISTAN	93	FAROE ISLANDS	298	LIBYA	218
ALGERIA	213	FIJI	679	LIECHTENSTEIN	423
AMERICAN SAMOA	1684	FINLAND	358	LITHUANIA	370
ANDORRA	376	FRENCH POLYNESIA	689	LUXEMBOURG	352
ANGOLA	244	GABON	241	MACEDONIA	389
ARMENIA	374	GAMBIA	220	MADAGASCAR	261
AZERBAIJAN	994	GEORGIA	995	LIBYA	218
BAHAMAS	1242	GIBRALTAR	350	LIECHTENSTEIN	423
BAHRAIN	973	GREENLAND	299	LITHUANIA	370
BANGLADESH	880	GUAM	1671	LUXEMBOURG	352
BELARUS	375	GUINEA	224	MACEDONIA	389
BELIZE	501	FAROE ISLANDS	298	MADAGASCAR	261
BENIN	229	FIJI	679	MALAWI	265
BHUTAN	975	FINLAND	358	MALAYSIA	60
BOLIVIA	591	FRENCH POLYNESIA	689	MALI	223
BOSNIA & HERZEGOVINA	387	GABON	241	MARSHALL ISLANDS	692
BOTSWANA	267	GAMBIA	220	MAURITANIA	222
BRUNEI	673	GUINEA-BISSAU	245	MAURITIUS	230
BURKINA FASO	226	HONDURAS	504	MICRONESIA	691
BURUNDI	257	HONG KONG	852	MOLDOVA	373
CAMBODIA	855	ICELAND	354	MONACO	377
CAMEROON	237	INDIA	91	MONGOLIA	976
CAPE VERDE	238	INDONESIA	62	MONTENEGRO	382
CENTRAL AFRICAN REP	236	IRAN	98	MOROCCO	212
CHAD	235	IRAQ	964	MOZAMBIQUE	258
CHINA	86	ISRAEL(970)	972	MYANMAR	95
COMOROS	269	JORDAN	962	NAMIBIA	264
CONGO	242	KAZAKHSTAN	7	NEPAL	977
COOK ISLANDS	682	KENYA	254	NEW CALEDONIA	687
COTE DIVOIRE	225	KOREA (SOUTH)	82	NIGER	227
CYPRUS	357	KOSOVO	383	NIGERIA	234
DEM REP CONGO	243	KUWAIT	965	NORTHERN MARIANAS	1670
DENMARK	45	KYRGYZSTAN	996	NORWAY	47
DJIBOUTI	253	GUINEA-BISSAU	245	OMAN	968
DOMINICAN REPUBLIC	1	HONDURAS	504	PAKISTAN	92
EAST TIMOR	670	HONG KONG	852	PALAU	680
EQUATORIAL GUINEA	240	LAOS	856	PALESTINE	970
ERITREA	291	LEBANON	961	PAPUA NEW GUINEA	675
ESTONIA	372	LESOTHO	266	PHILIPPINES	63
ETHIOPIA	251	LIBERIA	231	QATAR	974
REUNION & MAYOTTE	262	SWITZERLAND	41
RUSSIA	7	SYRIA	963
RWANDA	250	TAIWAN	886
SAN MARINO	378	TAJIKISTAN	992
SAUDI ARABIA	966	TANZANIA	255
SENEGAL	221	THAILAND	66
SERBIA	381	TONGA	676
SEYCHELLES	248	TUNISIA	216
SIERRA LEONE	232	TURKMENISTAN	993
SINGAPORE	65	UGANDA	256
SLOVENIA	386	UNITED ARAB EMIRATES	971
SOUTH SUDAN	211	UZBEKISTAN	998
SRI LANKA	94	VANUATU	678
ST PIERRE & MIQUELON	508	VIETNAM	84
SUDAN	249	YEMEN	967
SWAZILAND	268	ZAMBIA	260

TABLE 3 - Very Expensive Destinations

Very Expensive Destination	Country Code	Very Expensive Destination	Country Code
ASCENSION	247	TOGO	228
CUBA	53	TOKELAU	690
DIEGO GARCIA	246	TUVALU	688
KIRIBATI	686	UKRAINE	380
KOREA (NORTH)	850	UNIV TELECOM SVC	878
LATVIA	371	UNIV TELECOM SVC UPT	878
MALDIVES	960	WALLIS & FUTUNA	681
NAURU	674	WESTERN SAMOA	685
NIUE	683	TOGO	228
SAO TOME AND PRINCIPE	239	TOKELAU	690
SOLOMON ISLANDS	677	TUVALU	688
SOMALIA	252	UKRAINE	380
ST HELENA	290

TABLE 4 - Very Expensive Destination (SAT)

Very Expensive Destination (Satellite Phone)	Country Code	Very Expensive Destination (Satellite Phone)	Country Code
GLOBAL MOBILE 881	881	INMARSAT M Voice	870
GLOBAL MOBILE 881 Ellipso Satellite Service	881	INMARSAT Mini M/Fleet/Gan	870
GLOBAL MOBILE 881 Globalstar 8	881	INTL NETWORKS 882	882
GLOBAL MOBILE 881 Globalstar 9	881	INTL NETWORKS 882 DTAG Next Generation Network	882
GLOBAL MOBILE 881 IRIDIUM 8816	881	INTL NETWORKS 882 DTAG Next Generation Network II	882
INMARSAT	870	INTL NETWORKS 882 Elipso	882
INMARSAT Aero	870	INTL NETWORKS 882 EMSAT	882
INMARSAT B HSD	870	INTL NETWORKS 882 GNS	882
INMARSAT B Voice	870	INTL NETWORKS 882 INTERMATICA	882
INMARSAT Bgan	870	INTL NETWORKS 882 Jasper	882
INMARSAT Bgan HSD	870	INTL NETWORKS 882 Jersey Telecom	882
INMARSAT Gan/Fleet/Hsd	870	INTL NETWORKS 882 Maritime Communication Partners	882
GLOBAL MOBILE 881	881	INTL NETWORKS 882 Oration Technologies Network	882
		INTL NETWORKS 882 Thuraya	882
		INTL NETWORKS 882 VODAFONE	882
		INTL NETWORKS 883	883

5. What if I use all my minutes or Data? How will I be charged for calls or data? (Overage Rates)

ROAM EASY ROAMING RATES (ACTIVE BUNDLE, ZERO MINUTES )	Rate (USD)
Featured Roam Easy Destinations (See Table 1)	$0.20
Very Expensive Destinations (See Table 3)	$1.03
Rest of the World (See Table 2)	0.27
Cuba	$3.95
Satellite Phones (See Table 4)	$8.67
SMS TEXT MESSAGE RATE
On-net/Off-net/International	$0.10
DATA (PER MB) RATE
Featured Roam Easy Destinations (See Table 1)	$0.20

6. How do I sign up for a Prepaid “Roam Easy” bundle?

You can activate a Roam Easy bundle via the MyDigicel app, or by dialing *153#, *147# and then follow the instructions. Activate a Bundle while at home or abroad.

7. Will my Roam Easy data and minutes roll over if I renew my bundle before it expires?

Yes. [JF2]

8. How do I access voicemail and Customer Care while roaming?

Dial 1876 380 0000 for voicemail (standard roaming rate applies)
Dial 1876 380 7626(ROAM) for Customer Care (standard roaming rate applies)
Open the MyDigicel app, tap Ruby to speak with an agent (use your bonus 100MB MyDigicel data).

9. Can I use my local minutes, data, and bonus credit while roaming?

No. Your local minutes, data, and bonus credit are only valid while in Jamaica.

10. What are the standard roaming rates if I were to call from other countries not listed under the featured Roam Easy destinations?

TABLE 5

STANDARD ROAMING RATES (Local, Jamaica, Rest of the World)	Rates
	(USD)
While roaming in Rest of World (ROW) destinations: · Inbound/Outbound calls (per minute) \|\| Data (per MB) · Calls to Very Expensive Destinations (VED) · Calls to VED –Satellite	· $1.03 · $3.00 · $8.67
Roaming in Cuba: · Inbound/Outbound calls (per minute) \|\| Data (per MB)	· $3.95
While Roaming in VED locations: · Inbound/Outbound calls (per minute) \|\| Data (per MB)	· $3.00
While Roaming in VED-Satellite locations: · Inbound/Outbound calls (per minute) \|\| Data (per MB)	· $8.67
Text Messages
On-net/off-net/International	$0.10

Note: USD to JMD conversion rate may change in accordance with currency fluctuations

11. Will I be able to use the Roam Easy Add-on after my bundle has expired?

Yes. [JF3]

12. Can I activate a USA & Caribbean Roaming Bundle while on a Roam Easy bundle?

Yes. However, the data and minutes from the USA & Caribbean Roaming bundle can only be used while roaming in the Caribbean.

More ways to shop. Find a Digicel Store or other retailer near you. Or call 1-876-619-DIGI (3444)

Jamaica