Postpaid Prime Bundles

As of July 1, 2023, Postpaid Prime Bundles will provide the below benefits:

Postpaid Prime Bundles

· Voice minutes to off-net and on-net local numbers

· International voice minutes to call USA & CAN (selected plans)

· Up to 100GB of Any use Data bundles.

· Up to 5GB of roaming data (selected plans)

Prime – Core Legacy Plan (limited time offer)

· Unlimited Data for SWIFT (Snapchat, WhatsApp, Instagram, Twitter, Facebook) on the Prime - Core Legacy Plan

· 30GB of exclusive Data to use each Digicel application on the Prime – Core Legacy Plan, that’s 270GB extra!

o SportsMax (Premium) – 30GB

o HBO Max – 30GB

o Spotify & ITunes - 30GB

o Go Loud (Premium) – 30GB

o Loop - 30GB

o YouTube up to 30GB

o Netflix up to 100GB

No. The individual digital services will only be included in the Prime - Core Legacy Plan.

The following will be provided in the Updated Postpaid Prime Bundles

Updated Benefits as of July 1, 2023

EXISTING - CONSUMER POSTPAID PLANS

Monthly Sub Fee (+tax)

Local Voice Mins (On/Off-Net)

Intl Voice Mins (USA, CAN)

Main Data

Roaming Data

Social Data

Netflix Data

Youtube Data

Sportsmax Data

HBO Max Data

Spotify-Apple Music Data

Loop Data

GoLoud Data

Bip Data

Prime - Intro Plan

$3,500.00

2500

100

50GB

N/A

Prime – Start Plan

$4,800.00

3500

150

80GB

N/A

Prime – Core Plan Legacy

$6,400.00

4500

60

50GB

N/A

Unlimited

10GB

30GB

N/A

Prime – Plus Plan

$12,000.00

Unlimited

100GB

5GB

N/A

New Plans as of July 1, 2023

EXISTING - CONSUMER POSTPAID PLANS

Monthly Sub Fee (+tax)

Local Voice Mins (On/Off-Net)

Intl Voice Mins (USA, CAN)

Main Data

Roaming Data

Social Data

Netflix Data

Youtube Data

Sportsmax Data

HBO Max Data

Spotify-Apple Music Data

Loop Data

GoLoud Data

BIP Data

Prime - Intro Plan BTL

$3,000.00

2000

0

40GB

N/A

Prime – Start Plan BTL

$4,200.00

3000

0

70GB

N/A

Prime – Core Plan

$7,500.00

4500

300

150GB

3GB

N/A

Prime – Core Plan BTL

$7,000.00

4000

0

130GB

0

N/A

See the below table for all the usage of the respective data allotments can be used for:

App	Usage
BIP	BIP Voice Call & 1-1 Video Call
SportsMax	SportsMax streaming minutes
Spotify & ITunes	Spotify & Apple Music
Loop Caribbean	To be used for Loop traffic only. EXCEPT for Loop Video and advertisement.
HBO Max	HBO streaming movies
GoLoud	Radio Stations

**The BiP bundle will not cover charges for BiP Group Video Calling, Discovery and Games.

**Bip text, voice notes, video and picture sending will be free

The credit limits for Postpaid Prime Bundles will be adjusted to reflect two times (2x) the respective monthly subscription before tax.

Customers on the Postpaid Prime Bundles will receive unlimited Local Digicel mobile SMS.

All other SMS to Flow and international will attract the below rates:

Destination	Charge
Flow Local	$4.75
International	$6.75

Recommended Rates (US$)	Roaming while on the Prime Core & Plus Plan
Call Type	Europe	North America/Digi Caribbean	Rest of the World	South America	Haiti
MOC Local (per min)	$0.45	$0.15	$0.75	$0.83	$0.15
MOC Back Home (per min)	$0.45	$0.15	$0.83	$0.90	$0.25
MOC Rest of the World (per min)	$1.05	$0.38	$1.80	$1.65	$0.38
MOC VED	$2.96	$2.96	$2.96	$2.96	$2.96
MOC Satellite	$6.75	$6.75	$6.75	$6.75	$6.75
Rate per SMS	$0.15	$0.15	$0.23	$0.15	$0.15
Rate Data (per MB)	$0.15	$0.15	$0.60	$0.23	$0.15

		In-Bundle rates in JMD*
Call Type	Europe (JMD)*	North America/Digi Caribbean (JMD)*	Rest of the World (JMD)*	South America (JMD)*	Haiti (JMD)*
MOC Local (per min)	$72.00	$24.00	$120.00	$132.80	$24.00
MOC Back Home (per min)	$72.00	$24.00	$132.80	$144.00	$40.00
MOC Rest of the World (per min)	$168.00	$60.80	$288.00	$264.00	$60.80
MOC VED	$474.00	$474.00	$474.00	$474.00	$474.00
MOC Satellite	$1,080.00	$1,080.00	$1,080.00	$1,080.00	$1,080.00
Rate per SMS	$24.00	$24.00	$36.80	$24.00	$24.00
Rate Data (per MB)	$24.00	$24.00	$96.00	$36.80	$24.00

*Per second billing will apply

The minutes available per bundle are as follows:

Postpaid Price Plan	FUP on Local Call Minutes
Prime - Intro Plan	2500
Prime – Start Plan	3500
Prime – Core Plan Legacy	4500
Prime – Plus Plan	Unlimited
Prime – Intro Plan BTL	2000
Prime – Start Plan BTL	3000
Prime – Core Plan	4500
Prime – Core Plan BTL	4000

The local Minutes bundle will cover calls to the below destinations:

· Local Digicel mobile numbers

· Digicel Fixed lines

· Digicel Play

· Local Flow Mobile

· Flow Landline

The international minutes will cover below destination:

o USA

o Canada

o UK Mobile (Prime – Core Plan)

Yes you will be able to purchase the below data and Voice add-on Bundle:

Voice Add-Ons	Mins Allotment	Price
50 Anywhere	50 mins	$300
250 Anywhere	250 mins	$600
500 Anywhere	500 mins	$1000
Data Add-on	Data allotment	Price
500MB data	500MB	$450
1GB Data	1GB	$750
2GB data	2GB	$1,450

You will be able to activate the add-ons via the My Digicel App (MDA). Once they are on a Postpaid Prime plan, the add-on will be displayed in MDA.

No you will not be able to purchase any add-ons for the (6) six applications. You will be charged from your main bundle once you have exhausted the bundle from any of the applications.

You will be able to check your data via *147# or the My Digicel App or *120*9#

For the application data your will only be able to check those via the MDA.

No. Once the Add-ons are activated, you will receive the full allotment from the Add-on for use during the current bill cycle. The full cost of the Add-on will be applied to your bill.

No, if you change your plan in the middle of the month, the bundles from the Postpaid Prime Bundles will be prorated based on the date of activation.

Yes, you have unlimited rollover with your unused main data bundle, however prime minutes will not be rolled over and will refresh each month.

Yes, the bundle for the Digital applications will be refreshed on the 1^st of each month and you can rollover your remaining data up to a maximum of 60GB per app. This is only applicable to Prime – Core Legacy Plan.

Yes, you will receive the below notifications once they have depleted their data:

Message Trigger (Postpaid)	Message
50% Remaining	You've used 50% of your roaming data. Use your free 100MB MyDigicel bonus: p.mydigicel.net or dial *153# to activate a new roaming plan
25% Remaining	You've used 75% of your roaming data. Use your free 100MB MyDigicel bonus: p.mydigicel.net or dial *153# to activate a new roaming plan
0% Remaining	You have no roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

Yes, you will receive the below notifications once you have depleted your roaming data:

Message Trigger (Postpaid)	Message
50% Remaining	You've used 50% of your roaming data. Use your free 100MB MyDigicel bonus: p.mydigicel.net or dial *153# to activate a new roaming plan
25% Remaining	You've used 75% of your roaming data. Use your free 100MB MyDigicel bonus: p.mydigicel.net or dial *153# to activate a new roaming plan
0% Remaining	You have no roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

The below priority will be done when using data:

Usage Priority - Data Bundles	SportsMax App	HBO Max App	Spotify & Apple Music	BiP App	Loop App	GoLoud	SWIFT (Social) Apps	YouTube	Netflix
1	Bonus Data	Bonus Data	Bonus Data	N/A	Bonus Data	Bonus Data	No charge	Bonus Data	Bonus Data
2 (Customers on theCore Legacy Plan)	SportsMax Bundle	HBO Max Bundle	Spotify & Apple music Bundle	N/A	Loop Bundle	GoLoud Bundle	No Charge	YouTube Bundle	Netflix Bundle
3	Data Add-On	Data Add-On	Data Add-On	N/A	Data Add-On	Data Add-On	No Charge	Data Add-On	Data Add-On
4	Price Plan Data	Price Plan Data	Price Plan Data	N/A	Price Plan Data	Price Plan Data	No Charge	Price Plan Data	Price Plan Data
5	Rollover Data	Rollover Data	Rollover Data	N/A	Rollover Data	Rollover Data	No Charge	Rollover Data	Rollover Data
4	Overage Data Barred	Overage Data Barred	Overage Data Barred	N/A	Overage Data Barred	Overage Data Barred	No Charge	Overage Data Barred	Overage Data Barred

No, Overage will not be applied on these bundles. Once the bundle has been exhausted customer will not be able to continue streaming. They will be able to purchase additional data

Yes. Customers will be notified when they are approaching and have reached the voice usage cap, (include message) and where the prevailing rates for both on net and off-net calls will apply.

Out of Bundled Call Rates

Destinations/Service	Call Rates
To Digicel Mobile	$2.89
To Digicel Corporate Fixed Lines	$2.89
To Digicel Play	$2.89
To other mobile provider (LIME)	$6.99
To Flow Landlines	$7.00
To Xtrinet Fixed	$7.00
International incl. USA & Can	$17.75
Cuba	$90.00
Guyana	$23.00
Romania	$90.00
Haiti	$30.00
To Digicel Caribbean	$15.00
National Toll Free 1-888-xxxx ***	$5.00
Calls to Directory Assistance(114)***	$110.50
Calls to Check Weather (116)***	$5.00
Calls to Speaking Clock (117)***	$5.00
Personal numbers (363)

*Special Telephone call tax of 0.50 per minutes is applied to Call Rates.

Postpaid Prime Bundles

Postpaid Prime Brawta Bundles

Frequently Asked Questions

Postpaid Prime Bundles

Postpaid Prime Brawta Bundles

Frequently Asked Questions

1. What are the features of the Postpaid Prime Bundles?

2. Will the digital services be included in the Postpaid Prime Bundles?

3. What are the updates?

4. What can the BiP, SportsMax, Spotify & ITunes, Loop, HBO Max and GoLoud data allotments be used for?

5. Will your Credit limit increase when moving to the Postpaid Prime Bundles?

6. Will the Postpaid Prime Bundles cover SMS?

7. What are the in bundled rates while roaming on the new Core and Plus Plans?

8. What is the Fair Usage Policy applied to Local Call Minutes?

9. What calls are included in the local minutes bundle?

10. For the Postpaid Prime Bundles that feature international minutes, what are the call destinations included?

11. Will customers be able to add additional voice or data bundles to Postpaid Prime Bundles?

12. How will customers activate the add-ons?

13. Will customers be able to activate add-ons for the digital apps if they have exhausted their app data allotments?

14. How will customers be able to check the data received for the month?

15. Are the postpaid add-ons prorated?

16. If a customer changes their plan, will they receive the full bundles from the Postpaid Prime plan?

17. On the Postpaid Prime Bundles, will customers be able to rollover their main data bundle?

18. Will customers be able to rollover the data for the Digital applications?

19. Will customers be notified when they have depleted their main data?

20. Will customers be notified when they have depleted their roaming data?

21. If a customer has their main (any-use data), bonus data and app data, what will be used first with the respective apps?

22. Will customers be charged data overage for the apps on these bundles?

23. Will customers receive notifications when they will be charged the overage rate for calls?