Postpaid Roam Easy

Postpaid Roam Easy Bundles & Add-On



Frequently Asked Questions

Launch Date: January 31, 2019

Updated: December 17, 2021

 

Sign-up/ activation code

·       *147#

·       *153#

·       MyDigicel App

How to check my roaming data?

·       *120*9#

·       *147#

·       MyDigicel App

 

1.       What is the Postpaid “Roam Easy” bundle?

Our Roam Easy bundles for Postpaid enable customers to get free incoming calls, reduced out-of-bundle calling and data rates, and a generous allotment of minutes and data to stay connected while roaming in the Caribbean and internationally.

 

2.       What are the Postpaid Roam Easy bundle options?

There are two Roam Easy bundles for you to choose from:

 

A.     Digi-Caribbean Roam Easy – only applicable to destinations shown in Table 1.

B.      International Roam Easy – only applicable to destinations shown in Table 2.

 

Table 1. – Digi-Caribbean Roam Easy Destinations

Anguilla

Barbados

Cayman Island

Grenada

St. Lucia

Antigua

Bonaire

Curacao

Montserrat

St. Vincent

Aruba

BVI

Dominica

St Kitts

Turks & Caicos’ Island

Bermuda

Haiti

Guyana

Trinidad & Tobago

French Guiana

Panama

El Salvador

Suriname

Guadeloupe

Martinique, St. Martin, and St. Barth

 

 

Table 2 - International Roam Easy Destinations

Albania

France

Mexico

St Eustatius

Australia

Ghana

Nicaragua

St Maarten

Argentina

Germany

Netherlands

United Kingdom

Belize

Guatemala

New Zealand

United States

Brazil

Greece

Peru

US Virgin Islands

Canada

Hungary

Portugal

Uruguay

Chile

Ireland

Puerto Rico

Venezuela

Colombia

Greece

Romania

United Kingdom

Costa Rica

Hungary

Sabe

United States

Czech Republic

Israel

South Africa

 

Egypt

Italy

Spain

 

Ecuador

Malta

Turkey

 

 

 

 

 

3.       What are my Digi-Caribbean Roam Easy bundle options?

DIGI- CARIBBEAN ROAM EASY BUNDLES

Duration (Days)

Price (JMD)

Minutess

Data (MB)

3-Day DIGI-CARIBBEAN Roaming Bundle

3

$300

---

$100

7-Day DIGI-CARIBBEAN  Roaming Bundle

7

$1,200

30

$250

15-Day DIGI-CARIBBEAN Roaming Bundle

15

$2,000

60

$500

30-Day DIGI-CARIBBEAN Roaming Bundle

30

$3,500

60

$1,024

 

ü  Bundles include free incoming calls

ü  SMS charged at $15 per text – up to160 characters sent

 

 

4.       What are my International Roam Easy bundle options?

INTERNATIONAL ROAM EASY BUNDLE

Duration Day

Price (JMD)

Mins

Data (MB)

3-Day INTL Roaming bundle

3

$500

---

100

7-Day INTL Roaming bundle

7

$1,500

30

250

15-Day INTL Roaming bundle

15

$3,000

60

500

30-Day INTL Roaming bundle

30

$5,000

60

1,024

 

 

ü  Bundles include free incoming calls

ü  SMS charged at $15 per text – up to160 characters sent

 

 

 

5.       Which destinations can I use my Roam Easy minutes to call?

 

Featured Roam Easy Destinations based on active bundle (See Table 1 or 2)

Rest of the World (See Table 3)

Very Expensive Destinations (See Table 4)

Satellite Phones (See Table 5)

 

 

TABLE 3 - Rest of the World (ROW)

Country

Country Code

 Country

Country Code

Country

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

COTE DIVOIRE

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

 

 

RUSSIA

7

SYRIA

963

 

 

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

 

 

 

 

TABLE 4 - Very Expensive Destinations

Very Expensive Destinations

Country Code

Very Expensive Destination

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

 

 

 

 

 

TABLE 5 - Very Expensive Destinations (Satellite Phone)

Very Expensive Destinations (Satellite Phone)

Country Code

Very Expensive Destinations (Satellite Phone)

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883

 

 

 

 

 

 

 

 

 

6.       What if I use up all of my minutes? How will I be charged for calls? (Overage Rates)

ROAM EASY CALLING RATES
(ACTIVE BUNDLE, ZERO MINUTES)

Rate (USD)

Featured Roam Easy Destinations based on active bundle (See Table 1 or 2)

$0.20

Very Expensive Destinations (See Table 4)

$1.03

Rest of the World (See Table 3)

$0.27

Cuba

$3.95

Satellite Phones (See Table 5)

$8.67

SMS TEXT MESSAGE RATE

 

On-net/Off-net/International

$0.10

 

 

DATA (PER MB) RATE

 

Featured Roam Easy Destinations (See Table 1)

$0.20

 

 

 

7.       How do I sign up for a Postpaid “Roam Easy” bundle[EP1] [JF2] ?

You can activate a Roam Easy bundle via the MyDigicel app, or by dialing *153#, or *147# and then follow the instructions. Activate a Bundle while at home or abroad.

 

8.       How do I check my Digi-Caribbean Roam Easy minutes balance?

·       Ask Ruby in the MyDigicel app to connect you to an agent for help.

 

This option is not applicable while roaming in the French West Indies, Guyana, Panama, El Salvador, Suriname, and Trinidad and Tobago.

 

9.       How do I check my International Roam Easy minutes balance?

Please use your monthly bill statement to check minutes.

 

10.    Will my Roam Easy data and minutes roll over if I renew my bundle before it expires?

No.

 

11.    How do I access voicemail and Customer Care while roaming?

  • Dial 1876 380 0000 for voicemail (standard roaming rate applies)
  • Dial 1876 380 7626(ROAM) for Customer Care (standard roaming rate applies)
  • Open the MyDigicel app, tap the Ruby icon to speak with an agent (using your bonus 100MB MyDigicel data).

 

12.    Can I use my local minutes, data, and bonus credit while roaming?

No. Your local minutes, data, and bonus credit are only valid while in Jamaica.

 

13.    What are the standard roaming rates if I were to call from countries that are not Roam Easy destinations?

 

TABLE 6.

STANDARD ROAMING RATES

(Local, Jamaica, Rest of the World)

Rates

(USD)

While roaming in Rest of World (ROW) destinations:

·       Inbound/Outbound calls (per minute) ||  Data (per MB)

·       Calls to Very Expensive Destinations (VED)

·       Calls to VED –Satellite

 

·       $1.03

·       $3.00

·       $8.67

Roaming in Cuba:

·       Inbound/Outbound calls (per minute). Data (per MB)

·       $3.95

While Roaming in VED locations:

·       Inbound/Outbound calls (per minute). Data  (per MB)

·       $3.00

While Roaming in VED-Satellite locations:

·       Inbound/Outbound calls (per minute). Data (per MB)

·       $8.67

Text Messages

 

On-net/off-net/International

$0.10

 

Note: USD to JMD conversion rate may change in accordance with currency fluctuations

 

14.    Will I be able to use the Roam Easy Add-on after my bundle has expired?

No. 

 

15.    Can I activate a Postpaid International Roaming bundle while on a Digi-Caribbean Roam Easy bundle?

Yes. However, the data and minutes from the Digi-Caribbean Roam Easy bundle can only be used while roaming in the Caribbean.