Postpaid Roam Easy International

Postpaid Roam Easy International Roaming

 

Frequently Asked Questions

Launch Date: July 2022

Activation

·       UMM *147#

·       Short Code *153#

·       MyDigicel App (p.mydigicel.net)

Check Data

 

·       UMM *147#

·       MyDigicel App (a.mydigicel.net)

 

Roam Easy International Plans (Postpaid)

1.      What’s included in Roam Easy International Plans for Postpaid?

 

You get to stay connected while traveling to over 70 countries (see list below) with all of these benefits:

 

·       Generous data allotments

·       Free incoming call

·       Free incoming text messages

·       Reduced rates for outgoing calls

 

2.      What are my Roam Easy International plan options?

 

Table 1

Plan Name

Duration (Days)

Plan Price (J$)

Data (MB)

Voice Mins

3-Day Roam Easy International Plan

3

$900

500

Not included

7-Day Roam Easy International Plan

7

$1,800

1024

Not included

30 -Day Roam Easy International Plan

30

$5,300

3072

Not included

30-Day Roam Easy International Plan

30

$8,800

5120

Not included

                                     

*Calls will be charged at applicable toll rates to the dialed destinations. Toll-Free calls attract standard roaming rates. See tables below for rates.

                               

3.       Who is eligible to activate a Roam Easy International plan?

 

All personal Postpaid customers are eligible to activate this Postpaid Roam Easy International Plan; Corporate customers must activate a roaming plan for business.

 

4.       How do I activate a Roam Easy International plan for Postpaid?

The more convenient way is via the My Digicel app; you may also dial *147# or *153#

 

5.      How do I check my balance? 

Use the My Digicel app or dial *147# or *153#

 

 

6.       Which countries are Roam Easy International destinations?

Table 2: International Destinations

Albania

Egypt

Mexico

St. Eustatius

Argentina

France

Netherlands

St. Maarten

Australia

Germany

New Zealand

Switzerland

Belize

Ghana

Nicaragua

Turkey

Brazil

Greece

Peru

United Kingdom

Canada

Guatemala

Portugal

United States

Chile

Hungary

Puerto Rico

Uruguay

Colombia

Ireland

Romania

US Virgin Islands

Costa Rica

Israel

Saba

Venezuela

Czech Republic

Italy

South Africa

 Panama

Ecuador

Malta

Spain

 El Salvador

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 3- Caribbean Destinations

Anguilla

Bonaire

Guyana

St. Vincent

Antigua 

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

Jamaica

Trinidad and Tobago

Bermuda

St. Barth

St Kitts

  Martinique

BVI

Grenada

St. Lucia

  Guadeloupe

St. Martin

     

 

Note: Standard roaming rates apply for countries not listed as eligible destinations.

STANDARD ROAMING (Postpaid)

7.      What is standard roaming and how does it work?

Standard Roaming rates, also known as Pay-As-You-Go or PayGo, apply when there is no active roaming plan on your account.

 

These rates apply will apply when you do not have an active plan, or whenever you are roaming in a country that is not an eligible Roam Easy International destination.

 

8.       What are the Standard Roaming rates for PayGo?

                                                                                                                    

 Rates charged in US Dollars (billed in Jamaican Dollars)

RATES FOR NON-ROAMING DESTINATIONS (US$)

 

 

 

Call Type

Europe

North America/Digi Caribbean

Rest of the World

South America

Haiti

Local (per min)

$0.45

$0.15

$0.75

$0.83

$0.15

Jamaica (per min)

$0.45

$0.15

$0.83

$0.90

$0.25

Rest of the World (per min)

$1.05

$0.38

$1.80

$1.65

$0.38

Very Expensive Destinations (per minute

$2.96

$2.96

$2.96

$2.96

$2.96

Satellite

$6.75

$6.75

$6.75

$6.75

$6.75

SMS (per message)

$0.15

$0.15

$0.23

$0.15

$0.15

Rate Data (per MB)

$0.15

$0.15

$0.60

$0.23

$0.15

*Calculated at FX USD$160 => JMD $1; US$ Rates are the recommended tariffs and users billed at the prevailing FX.

In-Plan rates in JMD*

Call Type

Europe (JMD)*

North America/Digi Caribbean (JMD)*

Rest of the World (JMD)*

South America (JMD)*

Haiti (JMD)*

Local (per min)

$72.00

$24.00

$120.00

$132.80

$24.00

Jamaica (per min)

$72.00

$24.00

$132.80

$144.00

$40.00

Rest of the World (per min)

$168.00

$60.80

$288.00

$264.00

$60.80

Very Expensive Destinations (per minute)

$474.00

$474.00

$474.00

$474.00

$474.00

Satellite

$1,080.00

$1,080.00

$1,080.00

$1,080.00

$1,080.00

SMS (per message)

$24.00

$24.00

$36.80

$24.00

$24.00

Rate Data (per MB)

$24.00

$24.00

$96.00

$36.80

$24.00

 

Standard Roaming 

Region

Cost

Toll Free Numbers

$25.00

Cuba

$474.00

Zone 1 & 2

$1,440.00

Zone 3,4,5 & 6

$172.04

Satellite

$1,440.00

 

 

9.      Will my plan auto-renew?

No, you decide when you are ready to renew your Plan.

 

10.  Do I need to activate the plan before I depart?

 

You don’t have to. You can activate your Roam Easy International plan at any time before or after you arrive in any of the eligible destinations.

 

11.  Is there a limit to the number of plans that I can activate?

 

No, you decide when you’d like to activate a new plan before or after the current one expires.

12.  If I am above my credit limit, will I still be able to activate a roaming plan?

Sorry, if you are close to your credit limit, you may not be able to. We recommend that you make a payment or request a credit limit increase.

 

13.  How do I opt-in to auto renewal?

You will receive a notification to opt-in to auto-renewal up to two days before plan expiry.

14.  How do I keep track of my Roam Easy data usage? 

We will send you reminders that look like this:

 

Message Trigger

Message

150MB remaining

You have 150MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

50MB remaining

You have 50MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

0MB remaining

You are out of roaming data. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

 

 

15.  Will my data rollover if I buy multiple roaming plans?

 

Yes, you get to keep your unused data once you buy another Roam Easy Caribbean plan. Rollover data will take the validity of the longer plan, however, you must activate the new Plan within 24 hours of expiry of the old one.

Please note that if you purchase a Roam Easy Caribbean and an International Roaming Plan, both data allotments will remain separately on your account.

                                                                                                                                         

16.  How do I continue to stay online after I’ve used up my roaming data?

You will need to activate a new Roam Easy plan to stay connected.

 

17.  Can I use a Roam Easy International plan in Jamaica?

No, these Plans only work in Roam Easy International destinations.

 

18.  How do I get in touch with Customer Care while roaming?

 

·       Dial 1876 380 7626(ROAM) for Customer Care. Calls will be billed at the in-plan rate of $24 per minute, or $34 per minute if you are not on a roaming plan.

·       You can also use the MyDigicel app and tap the Ruby icon to speak with an agent (use your bonus 100MB MyDigicel data).

19.  How do I access voicemail while roaming?

 

·       Dial 1876 380 0000 to access your voicemail. While roaming, whether in or out of a plan, receiving voicemail is free.

·       Listening to voicemail messages while roaming will be charged at the in-plan rate of $24 per minute, or $34 per minute if you are not on a roaming plan.

        

Destinations:

TABLE 2 - Rest of the World (ROW)

Country

Country Code

 Country

Country Code

Country

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

COTE D’VOIRE

IVORY COAST

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

TOLL FREE NUMBERS

 

RUSSIA

7

SYRIA

963

UNITED KINGDOM

 

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

Table 3: Very Expensive Destinations

 

Country

Country Code

Country

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

Table 4: Very Expensive Destinations (Satellite Phones)

Satellite Operators

Country Code

Satellite Operators

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883

 

Table 5: Destinations and Preferred Networks to use while Roaming

Countries

Network

Countries

Network

Albania

Vodafone

Greece

vodafone_20205

Argentina

telefonica_72207

Ghana

vodafone_62002

Australia

t-mobile_23203

Ireland

vodafone_27201

Belize

digicell_70267

Italy

wind_22288

Brazil

tim-belo_horizonte-rio_de_janeiro_72402

Mexico

telcel_334020

Chile

movistar_73002

Puerto Rico

t-mobile_310260

Colombia

Tigo

South Africa

vodacom_65501

Costa Rica

ice_71201

Spain

vodafone_21401

Ecuador

movistar_74000

Panama

movistar_714020

El Salvador

digicel_70602

Switzerland

sunrise_22802

France

bouygues_20820

USA

t-mobile/AT&T

Germany

vodafone_26202

Canada

rogers_302720

Bell

UK

vodafone_23415

Greece

vodafone_20205

 

 

Ghana

vodafone_62002