Postpaid Roam Easy Caribbean

Postpaid Roam Easy Caribbean Roaming 

 

Frequently Asked Questions 

Postpaid Roam Easy Caribbean Roaming FAQ

Roam Easy Caribbean Plan (Postpaid)

Launch Date: July 2022

Sign-up/ activation code

·       *147#

·       *153#

·       MyDigicel App

How to check my bundle?

·       *120*154#

·       *147#

·       MyDigicel App

 

1.                   What’s included in Roam Easy Caribbean Plans for Postpaid? 

You get to stay connected while traveling in the Caribbean with all of these benefits:

·       Generous data allotments

·       Free incoming text messages

·       Free incoming calls

·       Reduced rates for outgoing calls 

*Calls will be charged at applicable toll rates to the dialed destinations. Toll-Free calls attract standard roaming rates. See tables below for rates.

 

 

2.      What are my Roam Easy Caribbean plan options? 

 

Table 1                                                                                                                   

Plan

Plan Price (J$) 

Data

Voice Mins 

3-Day Roam Easy  Caribbean

$1,100 

3GB

Not included

7-Day Roam Easy  Caribbean

$2,200 

7GB

Not included

14-Day Roam Easy  Caribbean

$4,400 

14GB

Not included

*Calls will be charged at applicable toll rates to the dialed destinations. Toll-Free calls attract standard roaming rates. See tables below for rates.

 

3.      How do I activate a roaming plan? 

 

The convenient way is via the MyDigicel app; you may also dial *147# or *153#.

 

4.      How do I check my balance? 

 

Use the My Digicel App or dial *147# or *153#

 

 

5.      Which countries are Roam Easy Caribbean destinations? 

Table 2                                                                                                           

 

Anguilla 

Bonaire 

Guyana 

St. Vincent 

Antigua  

Cayman 

Haiti 

Suriname 

Aruba 

Curacao 

Montserrat 

TCI 

Barbados 

Dominica 

Jamaica 

Trinidad and Tobago 

Bermuda 

St. Barth

St Kitts 

  Martinique

BVI 

Grenada 

St. Lucia 

  Guadeloupe

St. Martin

     

  

 

6.      How much do I pay for calls, texts and out-of-plan data?   

Table 3                                                                                                                     

In-Plan rates in JMD* 

Region

Rate (per min)

Local

$24.00 

Calls to Jamaica

$24.00 

Rest of the World

$60.80 

Incoming Calls

$0.00

Very Expensive Destinations* – see below

$474.00 

Satellite 

$1,080.00 

SMS (per message)

$24.00 

Data (per MB) 

$24.00 

 

7.      Who is eligible to activate a Roam Easy Caribbean plan? 

 

All personal Postpaid customers; corporate customers must activate a roaming plan for business.

 

8.      Do I need to activate my roaming plan before I depart?
 

You don’t have to. You can activate your Roam Easy Caribbean plan at any time before or after you arrive in any of the eligible destinations.

 

9.      Is there a limit to the number of plans I can activate? 

 

No, you decide when you’d like to activate a new plan before or after the current one expires.

 

10.  Will my plan auto-renew? 

 

No, you decide when you are ready to renew your Plan.

 

11.  How do I keep track of my Roam Easy data usage?

We will send you reminders that look like this:

 

Message

Message

150MB remaining

You have 150MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

50MB remaining

You have 50MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

0MB remaining

You are out of roaming data. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153#

 

12.  Will my data rollover if I purchase multiple roaming plans?

 

Yes, you get to keep your unused data once you buy another Roam Easy Caribbean plan. Rollover data will take the validity of the longer plan, however, you must activate the new Plan within 24 hours of expiry of the old one.

Please note that if you purchase a Roam Easy Caribbean and an International Roaming Plan, both data allotments will remain separately on your account.

13.  How do I continue to stay online after I’ve used up my roaming data? 

 

You can choose to use data at the Pay-As-You-Go rate or take the more affordable route of activating another Roam Easy Caribbean Plan. 

 

14.  Can I use a Roam Easy Caribbean plan in Jamaica? 

 

No, these plans only work in Roam Easy Caribbean destinations.

 

15.  How do I get in touch with Customer Care while roaming?

 

·       Dial 1876 380 7626(ROAM) for Customer Care. Calls will be billed at the in-plan rate of $24 per minute, or $34 per minute if you are not on a roaming plan.

·       You can also use the MyDigicel app and tap the Ruby icon to speak with an agent (use your bonus 100MB MyDigicel data). 

 

16.  How do I access voicemail while roaming? 

 

·       Dial 1876 380 0000 to access your voicemail. While roaming, whether in or out of a plan, receiving voicemail is free.

·       Listening to voicemail messages while roaming will be charged at the in-plan rate of $24 per minute, or $34 per minute if you are not on a roaming plan.

 

STANDARD ROAMING (Postpaid)

 

17.  What is standard roaming and how does it work? 

Standard Roaming rates, also known as Pay-As-You-Go or PayGo, apply when there is no active roaming plan on the account.

 

These rates will apply when you do not have an active plan, or whenever you are roaming in a country that is not an eligible Roam Easy Caribbean destination.

 

18.  What are the Standard Roaming rates for PayGO? 

 

Rates charged in US Dollars (billed in Jamaican Dollars)

  RATES FOR NON-ROAMING DESTINATIONS

  

 

  

  

  

Region 

Europe 

Digi Caribbean 

North America

Rest of the World 

South America 

Haiti 

Local (per min) 

$0.60 

$0.20 

$0.20 

$1.00 

$1.10 

$0.20 

Back Home (per min) 

$0.60 

$0.20 

$0.20 

$1.10 

$1.20 

$0.80 

Rest of the World (per min) 

$1.40 

$0.50 

$0.50 

$2.40 

$2.20 

$0.50 

Incoming Call

$0.60

$0.00

$0.20

$1.19

$1.20

$0.80

Very Expensive Destinations (per minute)

$3.95 

$3.95 

$3.95 

$3.95 

$3.95 

$3.95 

Satellite 

$9.00 

$9.00 

$9.00 

$9.00 

$9.00 

$9.00 

SMS (per text) 

$0.20 

$0.20 

$0.20 

$0.30 

$0.20 

$0.20 

Data (per MB) 

$0.20 

$0.20 

$0.20 

$0.80 

$0.30 

$0.20 

 

 

Region 

Europe (JMD)* 

Digi Caribbean (JMD)*

North America (JMD)*

Rest of the World (JMD)* 

South America (JMD)* 

Haiti (JMD)* 

Local (per min) 

$96.00 

$32.00 

$32.00 

$160.00 

$176.00 

$32.00 

Back Home (per min) 

$96.00 

$32.00 

$32.00 

$176.00 

$192.00 

$128.00 

Rest of the World (per min) 

$224.00 

$80.00 

$80.00 

$384.00 

$352.00 

$80.00 

Incoming Call

$96.00

$0.00

$32.00

$176.00

$192.00

$128.00

Very Expensive Destinations (per minute)

$632.00 

$632.00 

$632.00 

$632.00 

$632.00 

$632.00 

Satellite 

$1,440.00 

$1,440.00 

$1,440.00 

$1,440.00 

$1,440.00 

$1,440.00 

SMS (per message)

$32.00 

$32.00 

$32.00 

$48.00 

$32.00 

$32.00 

Data (per MB) 

$32.00 

$32.00 

$32.00 

$128.00 

$48.00 

$32.00 

 

 

19.  What happens if I try to access data while in a roaming destination with no active Roam Easy plan? 

 

You will be prompted to activate a roaming plan, or opt-in to pay for data at existing PayGo rates.

  

Existing Easy Roam & Digi-Roam Plans 

20.  Have the Roam Easy Caribbean Plans replaced the Easy Roam & Digi-Roam plans?

 

Yes. The new Roam Easy Easy Caribbean plans give you lots more data so that you can stay connected and live your best digital life even while away from home.

 

Destinations:

TABLE 2 - Rest of the World (ROW)

Country

Country Code

 Country

Country Code

Country

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

IVORY COAST

COTE D’VOIRE

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

TOLL FREE NUMBERS

 

RUSSIA

7

SYRIA

963

UNITED KINGDOM

 +44

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

 

Table 3: Very Expensive Destinations

 

Country

Country Code

Country

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

Table 4: Very Expensive Destination (SAT)

Satellite Operators

Country Code

Satellite Operators

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883