More Ways To Win This Christmas

Start Date: November 19, 2021

End date : January 13, 2022

Grand Draw: January 14, 2022 

What is the Digicel ‘More Ways to Win’ Christmas promotion?

It’s a Christmas celebration that gives Digicel Prepaid and Postpaid customers more ways to win from over $5 million in daily and weekly prizes, including a grand prize draw when they play Shake It in the My Digicel App.

How do customers participate in ‘More Ways to Win’? 

Who gets to win prizes?

Eligible Digicel customers will get to play the Shake It feature in the MyDigicel app for a chance to win daily prizes and accumulate entries into the grand prize draw.

Customers will be notified via text message or in-app notification that they are eligible to Shake It in the MyDigicel app. To confirm their participation, customers are required to click the Shake It feature to  accept the Terms & Conditions.

The Promotion includes a “Guaranteed Win” day on Saturdays & Boxing Day. Eligible customers will also receive SMS or in-app notifications.

Who can participate in More Ways to Win?

·         Active Digicel Prepaid customers

·         Active Digicel Postpaid customers (Mobile & Digicel+)

Please note that the following account types/classification are not eligibile to participate:

a.    Postpaid Corporate & Business accounts

b.    Family members of Digicel employees, employees of affiliated companies associated with this promotion (this applies to the cash prize)

c.    Postpaid customers with overdue amounts

How can eligible customers Shake It in the MyDigicel app?

By tapping the Smiley :D located at the lower right-hand corner of the home page.                    

What does “Guaranteed Win” mean?

Guaranteed Win means once an eligible customer does a qualifying transaction on any Saturday during the Promotion or on Boxing Day, they will be able to play Shake It  in the MyDigicel app and win a prize.

What are the criteria that make Postpaid customers eligible to participate in ‘More Ways to Win’?

Active Postpaid customers must be on a Postpaid Prime or Postpaid Legacy plan to participate in the Promotion.

Between Sunday and Friday, Prime Postpaid customers who activate one of the following Postpaid plans or add ons will earn a Shake for a chance to win.

On Saturdays, customers on a Postpaid Freedom or Legacy plan will qualify for a Guaranteed Shake.

Customers on a Postpaid Prime or Legacy plan receive an automatic entry into the grand draw.

How will customers know when they are eligible to Shake?

They will receive a text message or an in-app notification.

Will customers be notified whenever they receive an entry into the grand draw?

Yes, via text message.

How many times can a customer Shake?

Once in 24 hours.

How many times can a customer win?

Once in 24 hours.

Will customers be able to Shake while roaming?

Yes. However, the plan or bundle prizes will not work while roaming.

If a roaming customer wins another of the prizes, they can call the contact number provided in the prize message or send an email to jam_recharge@digicelgroup.com to claim it. Prizes can only be redeemed in Jamaica.

What are the plan and bundle prizes Prepaid customers can win during the promotion?

What are the plan and bundle prizes Postpaid customers can win during this promotion? 

How can Digicel customers use the plan and bundle prizes they’ve won? 

Can a Prepaid customer use several discounts to activate a Prime Bundle?

No. One discount per Bundle.

How will winners be notified?

·         They’ll receive a text message advising them that they have won a prize.

·         For plan and bundle prizes, customers can redeem, trade or gift their prize to another Digicel mobile customer.

a.    Redeem – keep until you’re ready to claim it during the promotional period.

b.    Trade –give up your prize for another.

c.    Gift - select another active Digicel customer to receive it as a gift

Can Postpaid customers send a gift won from Shake It?

Yes. Postpaid customers can only gift a Prepaid Prime Bundle to Prepaid number.

Can Postpaid customers receive a Shake It gift?

No.

Will customers be able to check the status of their unclaimed gifts?

Yes.

Instructions: Launch MyDigicel > Go to Menu>  Select ‘Shake It’ > Select Rewards Waiting (Unclaimed) to view.

How can customers gift their prizes to another Digicel customer?

Here’s how:

STEP 1: Select the gift from the ‘Rewards Waiting (unclaimed)’ section

STEP 1: Click ‘Claim Rewards’

STEP 3: From the dashboard, select ‘Gift Reward’

STEP 4: Enter the Digicel customer’s 11-digit number (eg. 1876XXXXXXX), tap ‘Continue’ and confirm the prize.  Finally, select ‘Gift Reward’.

What happens when a customer doesn’t claim his/her plan and bundle prize within 24 hours?

If the customer fails to claim the prize within 24 hours, the prize will be activated on the winner’s account.

How can customers collect other prizes?

All winners will be notified via text message, in-app notification and/or phone from a Digicel Representative calling from 1-876-619-5000 for instructions on how to collect their prizes.

In-app notifications for prizes include:

i.          A voucher with an image of the prize (for illustrative purposes only);

ii.         A description of the prize with a QR code along with notification that they will be contacted within in 72 hours

iii.        A valid Government-issued ID will be required to collect prizes. 

 What is the Digicel in-store Christmas offer?

Customers who make a purchase of $5,000 or more, at any participatimg Digicel store will get a chance to win an Alcatel 8” tablet, Samsung smartphone, or $5,000 credit.

How do I qualify to win?

Once the customer completes a transaction of $5,000 or more, they will be invited to sign up for a chance to win any of the prizes.

Any in-store Christmas deals?

Yes. Customers can save and receive FREE gifts when they carry out the following transactions:

What are the Christmas offers for Digicel+ customers?

Our Digicel+ Christmas offers give new and existing Digicel+ customers a chance to enjoy huge Christmas savings at superfast fibre speeds.

What are the Diaspora offers this Christmas?

These offers give persons living in the Diaspora the opportunity to send a phone and plan combo to loved ones residing in Jamaica. Recipients get a new smartphone and 28-day Stay Connected Plan.

Our Diaspora combos are exclusively available for purchase by friends and families living in the Diaspora via DigicelInternational.com or retail outlets in the USA.-         

Tell your loved ones abroad to purchase a combo plan US$100/$225 and they will get a chance to win a tablet. 

Terms and Conditions

A.   This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.   These Terms and Conditions incorporate the Terms and Conditions for D’Music, BiP, Billo, GoLoud, PlayGo, Loop and SportsMax.

C.   We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

D.   You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans and that if your reward is not an “any use data” award, data usage in any other application except those listed above, will be taken from your main data allowance, your Digicel credit, or billed to your postpaid account.

E.   The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

F.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

G.   If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.

H.   Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.

I.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

J.    Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com.

K.   Winners may share their winnings on their social media platforms and may be required to take part in related publicity, including (without limitation) publication of the name and image of a winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

L.    Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

M.  In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

N.   For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.

Appendix

List of eligible Prepaid & Postpaid plans, Add-ons and Bundles to

Shake to Win promotion 2021.