More Ways To Win This Christmas

MORE WAYS TO WIN THIS CHRISTMAS PROMOTION






FREQUENTLY ASKED QUESTIONS




Start Date: November 19, 2021

End date : January 13, 2022

Grand Draw: January 14, 2022 

 

What is the Digicel ‘More Ways to Win’ Christmas promotion?

It’s a Christmas celebration that gives Digicel Prepaid and Postpaid customers more ways to win from over $5 million in daily and weekly prizes, including a grand prize draw when they play Shake It in the My Digicel App.

 

GRAND PRIZES

WEEKLY PRIZES

DAILY PRIZES

Five winners of $500,000 CASH

 

Second Prize: 55-inch Samsung TV and home theatre

 

Third Prize: Free mobile service for a year, plus a Samsung Galaxy Note 20 Ultra smartphone.

JPS and supermarket vouchers

 

Domino’s pizza coupons

 

 

Smartphones

 

Digicel Minutes

 

$20,000 CASH

$20,000 CASH

 

 

Digicel apps data

 

 

Digicel Minutes

 

Data plan discounts







How do customers participate in ‘More Ways to Win’? 




CUSTOMER TYPE

ENTRY REQUIREMENTS

PARTICIPATION ELIGIBILITY

PREPAID

Top-up with a single $300 or more

 

Activate any plan or Prime Bundle

 

Play Shake It in the MyDigicel app

 

Grand prize entry

POSTPAID MOBILE

Pay your bill on time and in full

 

Upgrade to Prime Bundle

 

Play Shake It in the MyDigicel app

 

Grand prize entry

DIGICEL+

Pay your bill on time and in full

 

Grand prize entry

DIGICEL APP USERS

D’Music – Listen to music, create playlist and download playlist

 

BiP – Import group, follow channel, message sent, create group call

 

Billo – Create stories, selection, screen photo pick

 

GoLoud – listen to a podcast, stream (radio) and share podcast

 

LOOP – Play video, read and share articles

 

PlayGo – Watch Video On Demand (VOD), movies or series

 

SportsMax –
Use ‘Add reminder video click’
Play live Stream
Visit Premier League screen
Shared content with other users

 

Play Shake It in the MyDigicel app

 

Grand prize entry







Who gets to win prizes?

 

Eligible Digicel customers will get to play the Shake It feature in the MyDigicel app for a chance to win daily prizes and accumulate entries into the grand prize draw.

 

Customers will be notified via text message or in-app notification that they are eligible to Shake It in the MyDigicel app. To confirm their participation, customers are required to click the Shake It feature to  accept the Terms & Conditions.

 

The Promotion includes a “Guaranteed Win” day on Saturdays & Boxing Day. Eligible customers will also receive SMS or in-app notifications.

 




Who can participate in More Ways to Win?

·         Active Digicel Prepaid customers

·         Active Digicel Postpaid customers (Mobile & Digicel+)

 

Please note that the following account types/classification are not eligibile to participate:

 

a.    Postpaid Corporate & Business accounts

b.    Family members of Digicel employees, employees of affiliated companies associated with this promotion (this applies to the cash prize)

c.    Postpaid customers with overdue amounts

 

How can eligible customers Shake It in the MyDigicel app?

 

By tapping the Smiley :D located at the lower right-hand corner of the home page.                    




What does “Guaranteed Win” mean?

Guaranteed Win means once an eligible customer does a qualifying transaction on any Saturday during the Promotion or on Boxing Day, they will be able to play Shake It  in the MyDigicel app and win a prize.

 

What are the criteria that make Postpaid customers eligible to participate in ‘More Ways to Win’?

 

Active Postpaid customers must be on a Postpaid Prime or Postpaid Legacy plan to participate in the Promotion.

 

Between Sunday and Friday, Prime Postpaid customers who activate one of the following Postpaid plans or add ons will earn a Shake for a chance to win.

 

On Saturdays, customers on a Postpaid Freedom or Legacy plan will qualify for a Guaranteed Shake.

 

Customers on a Postpaid Prime or Legacy plan receive an automatic entry into the grand draw.




Data Add-ons

Voice Add-ons

Add-on Data 500MB

Anywhere Voice 50 mins

Add-on Data 1GB

Anywhere Voice 250 mins

1GB Data Add-on (New)

Anywhere Voice 500 mins

Add-on Data 2GB

500 Anywhere Mins  Add-on (New)

Other Plans

 

Int’l Call Plan

Free Nights and Weekends

Int'l 675 – 30-day

Postpaid Zero

Int'l 850 – 30-day

 150 MB Digicel Data Bundle

Int'l 1000 – 30-day




How will customers know when they are eligible to Shake?

They will receive a text message or an in-app notification.

 

Will customers be notified whenever they receive an entry into the grand draw?

Yes, via text message.

 

How many times can a customer Shake?

Once in 24 hours.

 

How many times can a customer win?

Once in 24 hours.

 

Will customers be able to Shake while roaming?

 

Yes. However, the plan or bundle prizes will not work while roaming.

 

If a roaming customer wins another of the prizes, they can call the contact number provided in the prize message or send an email to jam_recharge@digicelgroup.com to claim it. Prizes can only be redeemed in Jamaica.

 

What are the plan and bundle prizes Prepaid customers can win during the promotion?

 

Plan

Data (MB)

Duration

Prime Bundle Discount

 

 

10% OFF 1-Day Prime Bundle

 

Valid for 30 days

10% OFF 3-Day Prime Bundle

 

Valid for 30 days

10% OFF 7-Day Prime Bundle

 

Valid for 30 days

10% OFF 14-Day Prime Bundle

 

Valid for 30 days

15% OFF 28-Day Prime Bundle

 

Valid for 30 days

15% OFF 30-Day Prime Bundle

 

Valid for 30 days

Digital Bundle

 

 

Shake It 1GB Digital Apps

1024 

24 hours

Shake It 3GB Digital Apps

3072 

3 days

Shake It 7GB Digital Apps

7168 

7 days

Billo Shake It 5GB

5120 

7 days

Shake It - 200MB for BiP Voice + Video

200

24 hours

Any-use Data

500MB Any-use Data

500

24 hours

1 GB Any-use Data

1024 

24 hours

3GB Any-use Data

3072 

3 days

7 GB Any-use Data

7168 

7 days

Social Add-on

1024

24 hours

Minutes/ SMS

100 Digicel Text (local)

 

24 hours

20 Digicel Minutes (local)

 

24 hours

10 Digicel Minutes (local)

 

24 hours




What are the plan and bundle prizes Postpaid customers can win during this promotion? 




Prizes

Duration

 

Digital

 

 

Shake It 1GB Digital Apps

7 days

 

Shake It 3GB Digital Apps

7 days

 

Shake It 7GB Digital Apps

7 days

 

Billo Shake It 5GB

7 days

 

Shake It - 1GB for BiP Voice + Video

7 days

 

Other

 

 

$200 Bill discount

 

 

1GB Any-use data add-on

30 days

 

2 GB Any-use data add-on

30 days

 

6 GB Any-use data add-on

30 days

 

10 FREE Grand Prize Entries

 

 

How can Digicel customers use the plan and bundle prizes they’ve won? 




PRIZES

USE

All Digital Apps data

·         Billo

·         BiP

·         D’Music

·         GoLoud

·         LOOP

·         PlayGo

·         SportsMax

Billo Data

·         Access Billo app

BiP Data

·         Access BiP app

Digicel Minutes (local)

·         Digicel Mobile

·         Digicel fixed lines

·         Digicel+ landline

 

Any-use Data

·         Stream and browse the internet using any application

International Minutes

·         USA (mobile and landline)

·         Canada (mobile and landline)

 

Social Data

·         Facebook

·         Instagram

·         Snapchat

·         TikTok

·         Twitter

·         WhatsApp

 




Can a Prepaid customer use several discounts to activate a Prime Bundle?

 

No. One discount per Bundle.

 

How will winners be notified?

 

·         They’ll receive a text message advising them that they have won a prize.

 

·         For plan and bundle prizes, customers can redeem, trade or gift their prize to another Digicel mobile customer.

 

a.    Redeem – keep until you’re ready to claim it during the promotional period.

 

b.    Trade –give up your prize for another.

 

c.    Gift - select another active Digicel customer to receive it as a gift

 

 

Can Postpaid customers send a gift won from Shake It?

 

Yes. Postpaid customers can only gift a Prepaid Prime Bundle to Prepaid number.

 

Can Postpaid customers receive a Shake It gift?

No.

 

Will customers be able to check the status of their unclaimed gifts?

Yes.

 

Instructions: Launch MyDigicel > Go to Menu>  Select ‘Shake It’ > Select Rewards Waiting (Unclaimed) to view.




How can customers gift their prizes to another Digicel customer?

 

Here’s how:

STEP 1: Select the gift from the ‘Rewards Waiting (unclaimed)’ section

STEP 1: Click ‘Claim Rewards’

STEP 3: From the dashboard, select ‘Gift Reward’

STEP 4: Enter the Digicel customer’s 11-digit number (eg. 1876XXXXXXX), tap ‘Continue’ and confirm the prize.  Finally, select ‘Gift Reward’.

 

What happens when a customer doesn’t claim his/her plan and bundle prize within 24 hours?

 

If the customer fails to claim the prize within 24 hours, the prize will be activated on the winner’s account.

 

 

How can customers collect other prizes?

 

All winners will be notified via text message, in-app notification and/or phone from a Digicel Representative calling from 1-876-619-5000 for instructions on how to collect their prizes.

 

In-app notifications for prizes include:

i.          A voucher with an image of the prize (for illustrative purposes only);

ii.         A description of the prize with a QR code along with notification that they will be contacted within in 72 hours

iii.        A valid Government-issued ID will be required to collect prizes. 

 

PRIZES

COLLECTION METHOD

 

·         $20,000 CASH

·         Paymaster outlet

 

·         2 COPA AIRLINES TICKETS

·         Winners will be contacted and assisted by a Digicel Representative

 

·         SAMSUNG SMARTPHONE

·         Digicel head office located at 14 Ocean Boulevard, Kingston, or the nearest Digicel store

 

·         JPS VOUCHER

Winners will be contacted and assisted by a Digicel Representative  
 SUPERMARKET VOUCHER  Digicel head office located at 14 Ocean Boulevard, Kingston, or the nearest Digicel store  



 What are the Grand Prizes to be won? 




 

Prizes

No. of Winners

Unit Price (J$)

Total Cost
(J$)

Grand Draw

Cash

5

$500,000

$2,500,000

Samsung 55 Inch TV and home theater

 

1

$310,000

$310,000.00

Samsung Galaxy Note 20 Ultra

One year mobile service

 

1

$210,000

$210,000

Sub-total:

7

 

$3,020,000




When is the grand draw?

January 14, 2022.

 

What will customers need in order to claim the grand prizes?

·         Winners are required to present a valid Government-issued photo ID (Passport, Voters Identification Card or Driver’s Licence) and the Digicel Phone on which they received the winning call. Customers will be required to sign a Redemption Form confirming their receipt of their prize.

 

·         Winners must be present to collect their grand prizes and agree to take photos, videos and partici[pate in interviews at the Digicel HQ located at 14 Ocean Boulevard, Kingston.

 

·         Grand Prize cash winners shall redeem their prize via bank transfer.







DIGICEL IN-STORE CHRISTMAS OFFER




 What is the Digicel in-store Christmas offer?

Customers who make a purchase of $5,000 or more, at any participatimg Digicel store will get a chance to win an Alcatel 8” tablet, Samsung smartphone, or $5,000 credit.

 

How do I qualify to win?

Once the customer completes a transaction of $5,000 or more, they will be invited to sign up for a chance to win any of the prizes.

 

Any in-store Christmas deals?

Yes. Customers can save and receive FREE gifts when they carry out the following transactions:




DIGICEL GIFTS

WHAT TO DO?

SAVE $700

 

·         Purchase any device and get a 14-day Prime Bundle for only $1,000

FREE 3-Day Prime Bundle

·         Purchase a Prepaid SIM

FREE 30-Day Unlimited plan + SIM

·         Switch to Digicel

 

Get the first 3 months at $3,500 + tax monthly

 

·         Sign up for the Postpaid Prime Start

o   Deposit requirement: $3,700

 




DIGICEL+ CHRISTMAS OFFER




What are the Christmas offers for Digicel+ customers?

 

Our Digicel+ Christmas offers give new and existing Digicel+ customers a chance to enjoy huge Christmas savings at superfast fibre speeds.

 

 

Offer  

What to do?

50% OFF HBO subscription for 3 months

·         Sign up for Digicel+

·         Add HBO to existing package

50% OFF on Wi-Fi Mesh starter kit for 3 months 

·         Add Smart Wi-Fi

50% OFF installation

·         Sign up for Digicel+

Video On Demand (VOD)

·         25-day Christmas countdown with new Hallmark Movies

Entry in grand draw

·         Pay bill on time and in full

DIASPORA OFFER FOR CHRISTMAS




What are the Diaspora offers this Christmas?

 

These offers give persons living in the Diaspora the opportunity to send a phone and plan combo to loved ones residing in Jamaica. Recipients get a new smartphone and 28-day Stay Connected Plan.

Our Diaspora combos are exclusively available for purchase by friends and families living in the Diaspora via DigicelInternational.com or retail outlets in the USA.-         

Tell your loved ones abroad to purchase a combo plan US$100/$225 and they will get a chance to win a tablet. 




Diaspora Combo

Cost

·         28-day Stay Connected Plan + LG K22 or Samsung A03 smartphone

 

 

·         US $100

·         28-day Stay Connected Plan + LG K55 or Alcatel 5033 smartphone

·         US $225

Terms and Conditions

A.   This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

 

B.   These Terms and Conditions incorporate the Terms and Conditions for D’Music, BiP, Billo, GoLoud, PlayGo, Loop and SportsMax.

 

C.   We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

 

D.   You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans and that if your reward is not an “any use data” award, data usage in any other application except those listed above, will be taken from your main data allowance, your Digicel credit, or billed to your postpaid account.

 

E.   The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

 

F.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

 

G.   If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.

 

H.   Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.

 

I.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

 

J.    Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com.

 

K.   Winners may share their winnings on their social media platforms and may be required to take part in related publicity, including (without limitation) publication of the name and image of a winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

 

L.    Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

 

M.  In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

 

N.   For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.

 

 

 

 

Appendix

 

List of eligible Prepaid & Postpaid plans, Add-ons and Bundles to

Shake to Win promotion 2021.

 

Prepaid

Postpaid

250MB d’Music 1 day (BTL) Premium

Prime Postpaid Plan

Data Nights

Prime - Postpaid Intro

Quickie

Prime - Postpaid Start

120MB Social

Prime - Postpaid Start (Enhanced)

60Mins Digicel Talk Add-On

Prime - Discounted Postpaid Core

60 MB Data Add-On

Prime - Postpaid Core

2 Day Social Media Add-On

Prime - Discounted Postpaid Plus

30Mins Digicel Talk Add-On

Prime - Postpaid Plus Prime

500MB d’Music 2 day (BTL) Premium

Postpaid Intro

1 Day 1 GB Add-on

Postpaid Start

Education Plan Add-On

Postpaid Start (Enhanced)

1 Day Social Media Add-on

Discounted Postpaid Core

2 Day 1 GB Data

Discounted Unlimited Postpaid Plan

1 Day Prime Bundle

Unlimited Postpaid Plan

2  Day 400MB BTL

Postpaid Core

2  Day 325MB

Discounted Postpaid Plus

2 Day 400MB MDA

Postpaid Plus

2 Day 750MB

(JAM) MoreSmart 3-day Roaming Bundle

2  Day 325MB  (MiFi Plan)

(JAM) GoSmart(JAM) MoreSmart

2 Day 250MB + Unlimited Talk BTL

(JAM) StartSmart(JAM) GoSmart

2 Day 250MB + Unlimited Talk

(JAM) PremiumSmart(JAM) StartSmart

1 Day PlayGo Pass

(JAM) EliteSmart(JAM) PremiumSmart

d’Music 7 day (BTL) Premium

(JAM) Maxsmart(JAM) Elitesmart

Small 275MB

(JAM) All Star Postpaid Smart Plan(JAM) Maxsmart

2 Day Social+YT Plan

(JAM) Select 1000(JAM) All Star Postpaid Smart Plan

Large 1.3GB

(JAM) Du Select 1000(JAM) Select 1000

28 Day Education Tablet Plan

(JAM) Du Select 2000(JAM) Du Select 1000

Int’l 650 – 30d

(JAM) Select 2000(JAM) Du Select 2000

Int’l 850 – 30d

(JAM) Select 3000(JAM) Select 2000

28 Day 2GB  + Unlimited Talk

(JAM) Du Select 3000(JAM) Select 3000

14 Day 2GB Unlimited Social + talk plan

(JAM) Du Select 5500(JAM) Du Select 3000

14 Day Summer Data Plan (Back to School)   

(JAM) Select 5500(JAM) Du Select 5500

28 Day 2GB  Unlimited Social + talk plan (promo)

(JAM) Select Access(JAM) Select 5500

30 Day PlayGo Pass

(JAM) Du Select Access(JAM) Select Access

Roam Easy 7Day 250MB + 30mins

(JAM) Select 2199  + Nw(JAM) Du Select Access

Int’l 1000  – 30d

(JAM) Select 2999(JAM) Select 2199  + Nw

28 Day Social+YT Plan

(JAM) Value350(JAM) Select 2999

28 Day 6.5GB

(JAM) Value600(JAM) Value 350

28 Day 6.5GB( MiFi Plan)

(JAM) Smart250(JAM) Value 600

28 Day 5GB + Unlimited Talk

(JAM) Smart750(JAM) Smart 250

28 Day 4GB  Unlimited Social + talk plan

(JAM) Lte Gosmart+(JAM) Smart 750

X-LARGE 4.3GB Quick Pick Bundle

(JAM) Lte Moresmart+(JAM) Lte Gosmart+

Roam Easy 15 Day 500MB + 60mins

(JAM) Lte Premiumsmart+(JAM) Lte Moresmart+

28 Day Prime Bundle

(JAM) Anywhere 1499(JAM) Lte Premiumsmart+

28 Day 6GB  Unlimited Social + talk plan

(JAM) Anywhere 1999(JAM) Anywhere 1499

10GB+10GB Night-time (MiFi Plan)

(JAM) Select 1699  + Nw(JAM) Anywhere 1999

XX-LARGE 6GB Quick Pick Bundle

(JAM) Select 1699  + Nw

30 Day UNLTD Data + Talk

 

Roam Easy 30 day 1GB + 60mins

 

1 Day Prime bundle

7-day Prime Bundle

3 Day Prime bundle

14-day Prime Bundle

7 Day MDA Plan

28-day Prime Bundle

2 Day Prime bundle

Renewal on the 7 Day Brawta plan

1 Day Prime bundle

7 day Prime bundle

 10 GB Add-On

Prime 500 Mins Add-On

 2 GB Add-On

Prime 120 Mins Add-On

 1 GB Add-On

Prime 60 Mins Add-On

 350 MB Add-On

Prime 30 Mins Add-On

D' Music prime Add-on

BiP Prime Add-on

Loop Prime Add-on

Billo Prime Add-on

Playgo Prime Add-on

GoLoud Prime Add-on

SportsMax Prime Add- on