It Takes Two to Win

The Digicel “It Takes Two to Win” Promotion

Terms and Conditions

This Digicel “It Takes Two to Win” (the “Promotion”) Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win a prize. You should read these FAQs and Terms carefully before participating in the Promotion.


“We” or “us” means Digicel Jamaica, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston, Jamaica. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate the My Digicel App Terms and Conditions and Privacy Policy and the Digicel Pick & Win Terms and Conditions, which you can access via the My Digicel App and


If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion immediately.

We are offering our Digicel prepaid & postpaid customers the opportunity to participate in the Digicel “It Takes Two to Win” Promotion (the “Promotion”), subject to these terms and conditions.  Each participant has a chance to win a dinner for two, a spa treatment for two, and gas vouchers by finding and collecting all the puzzle pieces when they play Pick & Win. Each Wednesday during the Promotional Period, participants will have a guaranteed chance to play Pick & Win. On any other day, participants must activate an Eligible Plan in the App or pay their bill in the App to play Pick & Win. In addition, each participant who collects all the puzzle pieces will have a chance to win the Prize/Prizes.

The Prizes are as follows:

-        Dinner for two

-        A couples spa treatment

-        $5,000 Rubis Gas vouchers.

The Promotion is valid from 00:00 January 25, 2023, to 23:59 February 14, 2023 (the “Promotional Period”).

Participants must be a prepaid or postpaid mobile Digicel customer from Jamaica, and must play Pick & Win. To play between Tuesday to Monday during the Promotional Period, participants must activate an eligible plan in the My Digicel App or pay a postpaid on time and in full in the App. On Wednesdays during the Promotional Period, participants will have automatic access to play Pick & Win.

The following customers are excluded from participating in the Promotion:


a.     Any person who, at any time on or after August 1, 2022, was or is a director, officer, employee, or agent of Digicel Jamaica or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Jamaica;

b.     Families of our employees;

c.      Employees and families of employees of any company associated with this Promotion, including any provider of the Prize;

d.     Persons under the age of eighteen (18); and

e.     Persons who do not reside in Jamaica.

Please see below the list of plans that qualify you to participate in the Promotion (the “Eligible Plans”):



Plan Name

1-Day Brawta Bundle

3-Days Prime Brawta Bundle

7-Days Prime Brawta Bundle

28-Days Prime Brawta Bundle

30-Days Prime 3400 Bundle

7-Day MDA Prime Bundle

Youth Plan


Int’l 1000 

Int’l 850

Int’l 675

Int’l 150

UK Voice - 10Mins

UK Voice - 25Mins

UK Voice - 100Mins

250 UK Minutes + 20 SMS


3-Day Roam Easy Caribbean

7-Day Roam Easy Caribbean

14-Day Roam Easy Caribbean

7-Day Roam Easy International Plan

30-Day Roam Easy International Plan

30-Day BTL Roam Easy International Plan

7-Day Roam Easy International Plan


7-Day Stay Connected Online Plan

14-Day Stay Connected Online Plan

28-Day Stay Connected Online Plan

7-Day Stay Connected Retail Plan

14-Day Stay Connected Retail Plan

28-Day Stay Connected Retail Plan

7-Day 40GB Big Data Plan

14-Day 40GB Big Data Plan

28-Day 40GB Big Data Plan


On-Net 5 Min 1-Day

On-Net 10 Min 1-Day

Local All-Net 20 Min 1-Day

On-Net 15 Min 7-Day

On-Net 35 Min 7-Day

Local All-Net 50 Min 7-Day

On-Net 20 Min 30-Day

Local All-Net 55 Min 30-Day

Local All-Net 75 Min 30-Day

50 MB 1-Day

100 MB 1-Day

300 MB 1-Day

150 MB 7-Day

350 MB 7-Day

750 MB 7-Day

250 MB 30-Day

500 MB 30-Day

1 GB 30-Day


1-Day Starter

7-Day Starter

30-Day Starter


Plan Name

Prime Intro

Prime Start

Prime Start Discounted

Prime Core

Prime Core Discounted

Prime Plus

Prime Plus Discounted

 PRIME Postpaid Master Plan


 Postpaid 20 UK Minutes

Postpaid 60 UK Minutes + 5 SMS

 Postpaid 120 UK Minutes +10 SMS

 Postpaid 250 UK Minutes + 20 SMS


3-Day Roam Easy Caribbean

7-Day Roam Easy Caribbean

14-Day Roam Easy Caribbean

3-Day Roam Easy International Plan

7-Day Roam Easy International Plan

30-Day Roam Easy International Plan

30-Day BTL Roam Easy International Plan


i.          To participate in the Promotion, you will need to complete one of the following actions:

i.     Play Pick & Win on Tuesdays to Mondays during the Promotional Period by activating an Eligible Plan via the MyDigicel App

ii.    Automatically play Pick & Win each Wednesday during the Promotional Period.

ii.         Once you have played Pick & Win, you have the chance to win different puzzle pieces to a heart. The more you play Pick & Win during the promotional period, the more chances you have to complete the heart and win a prize.

iii.        You can see proof of each puzzle piece you have won by visiting Rewards History under the Pick & Win tab in the app.

iv.        Collect all puzzle pieces for a chance to win the Prize.


A participant who collected all puzzle pieces by playing Pick & Win will be selected as the Winner based on the colour of the heart.

Silver Heart – Spa Treatment for Two

Gold Heart – Dinner for Two 

a.     If you win the Prize, you will be directed to a confirmation page showing that you have won. A pop-up will also appear on your screen, informing you that you have won.


a.     If you win, Digicel will contact you by telephone.

b.     A maximum of three (3) attempts will be made to call you within a period of twenty-four (24) hours.

c.      If you do not accept our call, we will select another winner and repeat this process until all Prizes are awarded.

d.     During the telephone call, our Digicel representative will advise you where and how to redeem your Prize, which must be redeemed within fourteen (14) days of the call.

e.     You will need to present a valid Government-issued photo ID (passport, voter’s identification card, or driver’s license) and the phone used to participate in the Promotion. 

f.      You will be required to complete and sign a Redemption Form confirming receipt of the Prize.

g.     You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness, and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the perpetual, worldwide, royalty-free publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.

h.      Warranty and support information will be included in the product packaging.

Additional Terms and Conditions


A.     This Promotion is offered for personal use, not commercial use.


B.     You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.


C.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.


D.     We reserve the right to modify, extend or discontinue (permanently or temporarily) this Promotion being offered to you at our discretion.


E.      You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App and your redemption of the Prize, including but not limited to Withholding Tax or any other applicable tax.


F.      This Promotion will be accessible to you while roaming, but the Prize may only be able to be redeemed in Jamaica.


G.    The Prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.


H.     Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.


I.       Upon accepting the Prize, you may accept the manufacturer of the prize’s Terms and Conditions associated with the Prize, located at, and release us from any liability owing to defect or damage caused by or to the Prize.


J.      The manufacturer’s warranty and support information may be included in the Prize packaging. The Prize is subject to the manufacturer’s warranty, and Digicel makes no representation as to the functionality of the prize.


K.     The Prize is not exchangeable for cash.


L.      Participants must have complied with these Terms and Conditions to win.


M.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to provide you with notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


N.    Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes too, which you have consented. To see our privacy policy, visit


O.    You agree to participate in any promotional, marketing, or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, or photograph for any programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Prize if you are selected as the Winner.


P.     In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.


Q.    For customer support or to report a problem or send feedback, please visit the “Support” or “Contact Us” options in the App.