International Calling Bundles

International Calling Bundles 

Frequently Asked Questions

What are the new changes to Digicel International Calling Plans for customers?

 

 As of October 22, 2021, Prepaid customers will be no longer be able to call UK numbers with the Digicel International Calling Plans.

 

Effective November 15, 2021, Postpaid customers will be no longer be able to call UK numbers with the Digicel International Calling Plans. Customers on the Prime Core and Plus plans will now be able to call UK mobile ONLY from their international minutes allotment.

 

 

What are the new UK Calling Plans?

 

We have created a new suite of plans that you may now activate to make calls and send SMS to UK mobiles ONLY.

 

Below are the details of the UK Calling Plans and available Add-ons:

 UK Calling Plans

Plan Name 

Cost JMD

Duration

UK Mobile Mins

Outgoing UK SMS

20 UK Minutes

$350.00

7 Days

20

-

60 UK Minutes + 5 SMS

$1,100.00

30 Days

60

5

120 UK Minutes +10 SMS

$2,200.00

30 Days

120

10

250 UK Minutes + 20 SMS

$4,450.00

30 Days

250

20

 UK Add Ons

 

20 UK Minutes

$320.00

Takes the longest validity of the main plan

20

-

60 UK Minutes

$960.00

Takes the longest validity of the main plan

60

-

120 UK Minutes

$1,920.00

Takes the longest validity of the main plan

120

-

250 UK Minutes

$4,000.00

Takes the longest validity of the main plan

250

-

How will customers be notified of these changes?

 

We will send text messages to affected prepaid customers and Postpaid customers will also receive an email on the below dates:

 

Prepaid Customers: SMS on October (14, 19, 22) 2021

 

Postpaid Customers:

 

Email on October (15, 29), 2021 and November 15, 2021

 

SMS on October 29, 2021

 

Why the change in Calling Destinations?

 

These changes are in direct response to the UK Regulator passing on a cost increase in connecting calls to that destination.. By ensuring that we give our customers more of what they want to stay connected while making slight adjustments to keep in line with the cost of delivering these services, our customers continue to enjoy the value of connecting on our award-winning LTE network.

 

Will I be able to buy a UK Add-on with an International Calling plan?

 

Yes, the UK Add-Ons are accessible by customers with an active Intl Calling Plan.

 

Will I be able to send SMS from the Add-Ons?

 

No. The add-ons will only provide minutes for voice calls (Mobile) to the UK.

 

Can I call any number in the UK?

 

Customers may call UK mobiles ONLY with the UK Plans

 

Will my unused minutes rollover?

 

Yes. However, it will be capped at 5,000 minutes.

 

What are the Out-of-Bundle rates to call the UK?

 

 

Local Rates Inclusive of TCT

Destination

New Rate (One Rate Plan)

Gimme 5 $12.49 Plan

Int’l Rate (Fixed Lines & Mobile in UK)

$60.49

$60.49

 

 

Will UK still be a part of the Prime Add- Ons?

 

No. UK coverage will no longer be provided on the below Add-Ons:

 

Plan Name

Adjustment

350 Anywhere Minutes Add-on

Remove UK Landline

30 Prime Minutes Add-On

Remove UK Landline

60 Prime Minutes Add-On

Remove UK Landline

120 Prime Minutes Add-On

Remove UK Landline

500 Prime Minutes Add-On

Remove UK Landline

 

How do I activate a UK Plan?

 

You may activate a UK plan via our MyDigicel App at p.mydigicel.net or by dialling *147#.