Digicel + eSIM

Frequently Asked Questions  


General Information


eSIM is the latest technology for mobile devices removing the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace their SIM card.

Users can download “profiles” from different networks straight to a mobile device with the touch of a button. 

An eSIM also known as an Embedded or Electronic SIM, is a SIM that is built into your mobile device and cannot be physically removed. There’s no physical SIM card that you need to insert.

A SIM card is a physical chip card you slot into your phone, normally in a tray that pops out from the side. A SIM comes in three sizes: Mini-SIM, Micro-SIM and Nano-SIM. Unlike a SIM that requires physically moving it to another device, with an eSIM, you can switch between devices in seconds, and you don't have to contact your service provider to get it done.


That’s because the eSIM is embedded into your phone. It works just like a standard SIM card, but without the hassle of physical transferring the card which poses a risk of loss or damage. 

 i.         eSIMs are hard-wired to your device while physical SIM cards are removable.


 ii.         eSIMs holds multiple profiles (phone numbers) per customer, while a physical SIM card holds one profile per customer. 

No, a Digicel eSIM will only work if your phone is unlocked or locked to the Digicel network. 

Yes, many overseas carriers have already configured their networks to host visitors using an eSIM to connect and enjoy voice and data services while on a roaming plan.

1.     iPhone 14

2.     iPhone 14 Plus

3.     iPhone 14 Pro Max

4.     iPhone 14 Pro

5.     iPhone 13, 13 Pro, 13 Pro Max, 13 Mini

6.     iPhone 12, 12 Pro, 12 Pro Max, 12 Mini

7.     iPhone SE

8.     iPhone 11, 11 Pro, 11 Pro Max

9.     iPhone XS, XS Max

10.  iPhone XR

11.  iPad Pro 12.9‑inch (4th generation)

12.  iPad Pro 12.9‑inch (3rd generation)

13.  iPad Pro 11‑inch (2nd generation)

14.  iPad Pro 11‑inch (1st generation)

15.  iPad Air (4th generation)

16.  iPad Air (3rd generation)

17.  iPad (8th generation)

18.  iPad (7th generation)

19.  iPad mini (5th generation)

Note:  from September 15 iPhone discontinued the use of physical sim with the launch of the US version of the iPhone 14.  Rest of the world versions do support a physical sim.


  1. Samsung Galaxy S22 5G, Ultra 5G, S22
  2. Samsung Fold LTE model
  3. Samsung Z Flip 4
  4. Samsung Z Fold 4
  5. Samsung Galaxy Z Fold 3 5G
  6. Samsung Galaxy Z Flip 5G
  7. Samsung Galaxy Z Flip
  8. Samsung Galaxy Z Fold2 5G
  9. Samsung Galaxy Fold
  10. Samsung Galaxy S21+ 5G
  11. Samsung Galaxy S21 Ultra 5G
  12. Samsung Galaxy Note 20 Ultra, Ultra 5G
  13. Samsung Galaxy Note 20 FE 5G
  14. Samsung Galaxy Note 20 FE
  15. Samsung Galaxy S20, S20+ and S20 Ultra

Google Pixel

  1. Google Pixel 7 Pro
  2. Google Pixel 7
  3. Google Pixel 6 Pro
  4. Google Pixel 6
  5. Google Pixel 5a 5G
  6. Google Pixel 5
  7. Google Pixel 4a
  8. Google Pixel 4
  9. Google Pixel 3 & 3XL (Limited support)
  10. Google Pixel 2

It means that these devices do not accept a physical SIM in order to connect to the mobile network; instead, all of the information needed to connect your device to the Digicel network is stored on the eSIM inside the phone.

It means that the device can accept both a physical SIM and an eSIM. This allows you the option to have two different phone numbers on the same device.

Some cell phones may have both a removable SIM card and an eSIM, which allows customers to have two separate numbers – such as a personal number and a work number – on one device. The dual SIM feature is supported on a wide range of mobile phones and many wireless providers are currently offering it.

Yes, you can switch back from eSIM to physical SIM in seconds, once your phone supports a physical SIM.

Yes, you can still use your SIM card after installing the ESIM. In fact, you can even use both cards simultaneously, your primary card for calls and message, and the eSIM for Internet.

When it's time to replace your cell phone or upgrade to a new model, check your old phone to find out if it has a physical SIM card, uses an eSIM, or both. If the device you are replacing uses an eSIM, wipe all data from the eSIM profile before you dispose of or recycle the device. Check with the manufacturer and your service provider for instructions on how to properly wipe the data. If your old phone had a physical SIM card, you should remove it. You can either store it securely as a backup or destroy it so there’s no risk of having the data on it stolen.


If you are moving the phone number of your physical SIM to an eSIM, the physical SIM will no longer work. If you are purchasing a new eSIM with a new phone number, you can use both the physical and eSIM as they will have different phone numbers.

Yes, you should keep a copy of the QR code issued in the store so you will be able to re-scan the code in the event of accidental deletion.

Yes, you can turn your eSIM line on and off as you please. Your eSIM, for a given country or region, will typically be displayed as a secondary line on your device and you can enable and disable its functionality as well as modify features within your settings.

An eSIM makes it much easier to switch mobile networks. Instead of needing to order a new SIM, waiting for it to arrive, then inserting it into your phone, you can switch to a different network via phone or online.

You can change your eSIM profile by visiting a Digicel Store and requesting a new ESIM with a new phone number.

No. Only one device per profile is allowed.


Yes, you can swap out your physical sim to an ESIM with the same phone number.

No, but typical rules around top-up of and bill payment and account expiry continue to apply.

You can use the same phone number to access your My Digicel App  account if you have switched from physical to eSIM. If you purchase an eSIM with a new phone number, you would have to register for a new My Digicel App account.

Please visit a Digicel store to request a new eSIM with your old phone number. Please bring a valid Government-issued ID to verify your ownership of the account.

Yes, all Digicel customers with eSIM-capable devices are welcome.

You would need to back up your contacts to the cloud or your phone and transfer the data to your ESIM once Installed.

What you also need to know…

You can use the same phone number to access your My Digicel App  account if you have switched from physical to eSIM. If you purchase an eSIM with a new phone number, you would have to register for a new My Digicel App account.

Delete your eSIM profile from the current device first. Next, scan your QR code on to the new device.

Your QR code can be scanned up to 99 times on the same or another device. That is, you can delete your eSIM profile and reactivate it up to 99 times on the same or different eSIM-capable device.

Dial *#06# to check if your phone has an eSIM ID or EID. Another good way to check is to search your phone Settings (usually under Mobile Network/Connections) for the “Add eSIM/Add Mobile Plan” option.

You must be connected to the internet,  preferably Wi-Fi.


Your physical SIM must be removed from device before scanning the QR code – this allows for smoother activation.

iPhone models that support eSIM can have multiple eSIMs even with a physical SIM.

Android devices can only accept one eSIM profile, separate from a physical SIM.

Kingston & St. Andrew: Digicel HQ, Tropical Plaza, Sovereign Center, Manor Park 

St.Catherine: Happy Konnections, Cellular Jamaica 

Manchester: Caledonia Mall 

Clarendon: Norton (Maypen) 

St.Ann: Luv Chat Mobile (Ocho Rios) 

St.Thomas: Zilara (Morant Bay) 

St.James: Fairview  

Trelawny: Microbeeps 

Westmoreland: Zilara - St.George's St 

Hanover: UG's (Lucea) 

St.Elizabeth: Zee Wireless 

St.Mary: Fashion Mall 

Portland: Rap Communications