Digicel Pay As You Go Plan

DIGICEL PAY AS YOU GO PLAN

 

Terms and Conditions




Launch Date: July 14, 2022

 

These DIGICEL PAY AS YOU GO Terms and Conditions (the “Terms”) apply to you and govern your use of the Digicel Caribbean, International and Digicel Pay as You Go Roaming Services (“Digicel Roaming Services”) available as a part of the Digicel Roam Easy Bundle packages along with the Digicel Pay as You Go  (the “Plan”). These bundled offerings provide all Digicel customers travelling to and from the Caribbean and internationally, on the Eligible prepaid and postpaid plans listed below, to do so utilizing allocated data and specialized rates for outgoing and incoming calls. You should read these Terms and the Digicel Roam Easy Bundles Terms and Conditions carefully before registering and subscribing to access these Digicel Roaming Services.

“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica and the registered office of which is at 14 Ocean Boulevard.

 “You” means the person accessing or benefitting from the use of the Pay As You Go (and “your” shall have the same meaning).

You will be taken to have accepted these Terms as soon as you commence use of the Digicel Roaming Services.

By accessing or using the Digicel Pay as You Go , whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms and amendments thereof.

Digicel reserves the right to revise these Terms at its discretion and/or terminate, suspend in while of in part any Digicel Pay as You Go   without prior notice.

If you do not agree to or accept any of these Terms, you should stop using this Digicel Pay as You Go   immediately.

GENERAL

1.      The Digicel Pay As You Go applies each day you use your device in a Roaming Destination to make and receive a call, send a TXT/SMS and/or use data where you are not subscribed to a Digicel Roam Easy Bundle.

2.      Subject to your activation of the Plan entering the applicable USSD code, Digicel will enable roaming in Jamaica. Once activated, you will be required to opt-in to data charges every twenty-four (24) hours. However, you will still have access to calls and sms at the Pay as you Go rate.

 

3.      To activate the Digicel Pay as you Go Plan, you will need to

a.      activate the feature by dialing the USSD code *153#; and

b.      GPRS Service

This feature can only be opted into in circumstances where:

a.      You are not on a roam easy bundle

b.      The allotment of data on the roam easy bundle has been exhausted

4.      Your device will be unable to use data overseas without an external internet connection (e.g. Wifi) unless you have purchased a Pay As You Go Plan.

5.      This Plan can be purchased either before you leave Jamaica or once you reach your overseas destination.

6.      Plans cannot be transferred.

7.      The Plan is to be used for personal and non-commercial purposes only.

8.      In flight and maritime data use (subject to connection availability of Roaming partner)

9.      Digicel shall not provide any refund for any Plan regardless of any usage or expiry.

10.   The Digicel Pay As You Go Plan charges apply each day you use your device in a “Roaming Destination” (as identified in Table A below). The Plan roaming charges will be triggered when you do any of the following:

1.      Use data roaming services

2.      Make a call from a Roaming Destination (including a call to voicemail);

3.      Receiving a call in the Roaming Destination; and or

4.      Sending a Text/SMS

5.      Receiving or Placing calls and/or messages via OTT .

 

TABLE A- ROAMING DESTINATIONS

 

DIGICEL INTERNATIONAL DESTINATIONS

Albania

Egypt

Mexico

St. Eustatius

Argentina

France

Netherlands

St. Maarten

Australia

Germany

New Zealand

Switzerland

Belize

Ghana

Nicaragua

Turkey

Brazil

Greece

Peru

United Kingdom

Canada

Guatemala

Portugal

United States

Chile

Hungary

Puerto Rico

Uruguay

Colombia

Ireland

Romania

US Virgin Islands

Costa Rica

Israel

Saba

Venezuela

Czech Republic

Italy

South Africa

 

Ecuador

Malta

Spain

 

 

 

DIGICEL CARIBBEAN  DESTINATIONS

Anguilla

Bonaire

Guyana

St. Vincent

Antigua

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

 

Trinidad and Tobago

Bermuda

FWI

St Kitts

 

BVI

Grenada

St. Lucia

 

A.     If you are NOT IN a Roaming Destination, that is, in a destination other than those set out in Table A above (“Non Digicel Roaming Destination”), the following Pay as You Go roaming rates shall apply:

PAY AS YOU GO

Zone

Rate (Destination)

Rate (Back Home)

Data (International

Europe

$0.50

$0.45

$0.05

Caribbean (Digicel Markets only)

$1.00

$1.10

$0.10

North America

$1.50

$0.90

$0.15

Rest of World

$4.00

$7.00

$0.20

South America

$0.50

$0.45

$0.05

Haiti

$1.00

$1.10

$0.10

Very Expensive Destinations ( )

$1.50

$0.90

$0.15

Satellite Destination

$4.00

$7.00

$0.20

 

PLEASE NOTE:

a.      Pay As You Go voice call rates and Roaming destinations are subject to change without prior notice by the foreign network operators.

b.      All voice calls are charged in per minute increments.

c.      Calls received from Roaming Destinations are charged at the rate at the time the call is made to you.

d.      All applicable telephone or other related taxes will be charged on calls, texts and data calls made while you are out of Jamaica as these may not zero rated for tax purposes. If Digicel is unable to assess whether you are in or out of Jamaica which may be the case with some in-flight roaming, The applicable tax(es) will be charged as required by law.

Additional Terms and Conditions

1.      You understand and agree that there may be delays in Digicel receiving notice from external carriers for charges to be billed to you. This does not affect Digicel’s right to charge you or receive payment from you.

2.      You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

3.      In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

4.      Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 120 days or more, you may lose your number.

5.      This product is offered for your personal use and not for commercial use.

6.      You acknowledge that service outside of Jamaica is provided by external carriers and is subject to those carrier’s terms and conditions.

7.      You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Digicel Roaming Services not included in the Digicel Pay as You Go Plan. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid Content.

8.      Liability: As roaming involves services provided by networks other than Digicel you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

 

Digicel’s right to make changes

9.      We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

10.   We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

11.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digicel Roaming Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

12.   You accept that certain content on the Digicel Roaming Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

 

Data Protection and Governing Law

13.   By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

14.   These terms are governed by Jamaican law and you can bring legal proceedings in the Jamaican courts.

 

Notice

15.   For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digicel Roaming Services.