Terms and Conditions Digicel Cash Bonanza

The “DIGICEL CASH BONANZA” Terms and Conditions


Start Date: Monday, September 4, 2023


End Date: Friday, September 29, 2023


The “ Digicel Cash Bonanza” Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win JA$100,000 cash weekly.  You should read these Terms carefully before participating in the Promotion.


“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston, Jamaica. References to “we”, “our” and “us” in these Terms include our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “You” means the person participating in this Promotion.


If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.




This Promotion provides an opportunity for our Prepaid customers to win JA$100,000 cash weekly once they perform a Qualifying Activity during the Promotional Period. There will be four (4) Prepaid winners. Each winner will be awarded JA$100,000 cash.

This Promotion is valid from September 4, 2023, at 12:00 AM EST through to September 29, 2023, at 11:59 PM EST.

In order to be eligible for this Promotion, you must perform one of the following Qualifying Activities during the Promotional Period (“Eligible Customer”):


·  Activate or be on any of the following Diaspora Plans:


o   7-Day Stay Connected Plan


o   14-Day Stay Connected Plan


o   28-Day Stay Connected Plan



·  Activate any of the following plans with a bank card via the MyDigicel app or topup.digicelgroup.com:


o   3-Day Prime Brawta Bundle


o    7-Day Prime Brawta Bundle


o    28-Day Prime Brawta -50% Discount


o    7-Day Plus Prime Brawta Bundle


o    30-Day Prime Brawta Bundle


o    7-Day International Roam Easy


o    30-Day International Roam Easy


o    7-Day Roam Easy Caribbean


o    30-Day Diaspora Yard Plan


o    28-Day BTS Stay Connected bundle



·  Receive a US$20/JA$3000 top-up from abroad via topup.digicelgroup.com or Digicel retail outlets


·  Top up with JA$3,000 (excluding tax) via the MyDigicel app or topup.digicelgroup.com with a bank card



The following customers are excluded from participating in the Promotion:


a.  Postpaid customers;


b.  Prepaid and Postpaid Corporate & Business account customers;


c.  Customers who have elected not to participate in any Digicel promotions;


d.  Employees/families of employees (Spouse and Children) of Digicel, employees of affiliated companies associated with this Promotion;


e.  Ambassadors of Digicel;


f.  Employees who have left Digicel within the three (3) month period preceding the commencement date of the Promotion and during the Promotional Period;


g.  Postpaid customers with an overdue amount;


h.  Directors of Digicel during the Promotional Period;


i.  Customers who have ported their number to another telecommunications network during the Promotional Period;


j.  Persons under the age of eighteen (18) years old;


k.  Customers who have won a grand prize in Digicel’s 40 Million in 40 Days Promotion;


l.  Customers who have won a daily or weekly prize in Digicel’s 4 Cars in 4 Weeks Promotion;


m.  Customers who have won a daily prize in Digicel’s 61 iPhones for 61 Years  Promotion;


n.  Customers who have won a daily, weekly or grand prize in Light Up Yuh Home & Win Promotion; and


o.  Customers who have won a prize in Win VVIP Tickets to See Chris Brown & Friends Promotion;

Activation of the below Eligible Plans via the outlined channels will grant customers entry into the Promotion.






Local: MyDigicel app and www.topup.digicelgroup.com

International: www.topup.digicelgroup.com



Eligible Plans:


Eligible Plans

3 Days Prime Brawta Bundle

7 Days Prime Brawta Bundle

28 Day Prime Brawta -50% Discount

7 Days Plus Prime Brawta Bundle

30 Days Prime Brawta Bundle

7-Day International Roam Easy

30-Day International Roam Easy

7 Day Roam Easy Caribbean

30-Diaspora Yard Plan

28-Day BTS Stay Connected bundle

7-Day Stay Connected Plan

14-Day Stay Connected Plan

28-Day Stay Connected Plan

        Entries will be awarded as follows:

Plan Name

Amount of Entries

3 Days Prime Brawta Bundle

1 Entry

7 Days Prime Brawta Bundle

1 Entry

28 Day Prime Brawta -50% Discount

2 Entries

7 Days Plus Prime Brawta Bundle

1 Entry

30 Days Prime Brawta Bundle

2 Entries

7-Day International Roam Easy

1 Entry

30-Day International Roam Easy

2 Entries

7 Day Roam Easy Caribbean

1 Entry

30-Diaspora Yard Plan

2 Entries

28-Day BTS Stay Connected bundle

2 Entries

7 day Stay Connected Plan

1 Entry

14 day Stay Connected Plan

1 Entry

28 day Stay Connected Plan

2 Entries

Top-up Action

Amount of Entries

Receive top-up US$20 / JA$3000 or more in value  from abroad

2 Entries

Top up with JA$3000 or more in value via the MyDigicel app or topup.digicelgroup.com with a bank card

2 Entries

Public awareness for this Promotion will be in the form of a promotional flyer, scanning of the QR code on the promotional flyer, social media posting at the following handles: @digiceljamaica on Instagram and X (formerly Twitter) and Digicel Jamaica on Facebook, and direct SMS messages to the customers during the Promotional Period. The promotional details will also be uploaded to our website at www.digiceljamaica.com.


The following SMS will be sent to customers:


You have a chance to WIN $100K Cash prize weekly when you TopUp with JA$3,000+ or buy a plan via the MyDigicel app or topup.digicelgroup.com. Ends Sept 29, 2023

For assistance with queries or complaints in respect of this Promotion, customers may contact Digicel’s customer care at Customercare@digicelgroup.com or by dialing 100.


No, customers may enter the Promotion multiple times during the Promotional Period.

Customers may only win once during the Promotional Period.

The qualifying period and the draw dates are as follows:

No. of Draw

Qualifying Period

Draw Dates


September 4  – September 8, 2023

September 9, 2023


September 9, 2023 – September 15, 2023

September 16, 2023


September  16 – September 22, 2023

September 23, 2023


September 23 – September 29, 2023

September 30, 2023


Customers will have up until 11:59 PM EST on the day preceding draw date in order to qualify. All draws will be conducted at Digicel’s Headquarters, 14 Ocean Boulevard, Kingston at 11:00 AM EST on the respective draw dates.


Winners will be randomly selected from an electronic pool of Eligible Customers via Digicel’s Raffle Manager Platform. On the draw dates, a total of fifty (50) numbers will be pulled and arranged in a top-bottom sequential order and the Digicel representative will attempt to make contact until a winner has been identified.

Three (3) calls will be made to the numbers selected by Digicel’s Raffle Manager Platform in a top-bottom sequential order between 12: 00 PM EST and 2:00 PM EST on the draw dates. If there is no response to a number, the next number in-line will be contacted until a winner is successfully identified.  All calls to customers will be made from 876-619-5000; this number is the only number that is authorized for the making of calls to winners for this Promotion. During the telephone contact of the selected winners, full details of the winning prize will be communicated along with the process for redeeming their prize.

In order to claim their prize, the winner will need to provide the below information to the email address provided by the Digicel representative who contacted them from 876-619-5000 within forty-eight (48) hours of initial contact by Digicel:

-  Full Name

-  Contact Number

-  A clear head shot photo

-  Valid Government-issued photo identification (Driver’s Licence, Passport, Voter’s ID)

-  Commercial banking details for direct deposit.  If the customer does not have a bank account, they may present a written letter of authorization for payment to be made to their authorized party. Please note that payments will not be made to a credit union account.


-  Winning phone number (the number must be registered to the intended winner). If the number is unregistered the customer may proceed to register same within the timeframe specified above.

Special Needs Winners

If a selected winner has special needs and is unable to collect their prize and/or submit the relevant documents, that winner will be allowed to have a representative act on their behalf.  Such representative must provide written consent from the winner selected, endorsed by a Justice of the Peace and valid Government-issued photo identification for both the winner and their representative to claim the prize.

Forfeiture of Prizes

If a winner is unable to provide the above information and documents within the timeframe stipulated above, the prize will be forfeited. If a prize is forfeited, Digicel reserves the right to select another winner in accordance with the mechanism specified herein, subject to consultation and approval from the Betting, Gaming and Lotteries Commission. 




Additional Considerations for Prize Redemption  

a)  Payment of the cash prize will be made via bank transfer within forty-five (45) days of the winner providing the information above.


b)  Winners are required to sign a Redemption Form confirming receipt of their prize.


c)  Prizes may not be transferred or exchanged unless otherwise approved by the Betting, Gaming, and Lotteries Commission.


d)  Prizes are not exchangeable.


e)  Save in the event of its gross negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors, or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.



Additional Terms and Conditions


A.  This Promotion is offered for your personal use and not for commercial use.


B.  We reserve the right to disqualify you or terminate (upon consultation and approval of the Betting, Gaming and Lotteries Commission) this offer if, in our opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


C.  The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


D.  If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize to the equal value and/or specification with the approval of the Betting, Gaming, and Lotteries Commission.


E.  We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion upon consultation and approval of the Betting, Gaming, and Lotteries Commission. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


F.  By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties in accordance with applicable law) and any other purposes to which you have consented. To see our privacy policy visit: https://www.digicelgroup.com/jm/en.html. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.


G.  Winners agree to take part in any promotional, marketing, or publicity activities or events reasonably requested by Digicel, failing which the prize may be forfeited.  By participating in the Promotion, you consent to the use of your name, likeness, image, or photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.


H.  In addition to these Terms and Conditions, you remain bound by our MyDigicel App (“the App”) Terms and Mobile Terms and Conditions of Use.


I.  For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.


J.  This Promotion is authorized under section 58 (3) of the Betting, Gaming & Lotteries Act.