BiP Healthcare Heroes

BiP Healthcare Heroes Campaign

Terms and Conditions


Start Date: October 15, 2021

End Date: November 5, 2021


Digicel is offering you simply more through the “BiP Healthcare Heroes Campaign” (the “Campaign”) by encouraging persons to nominate and vote for their favourite heathcare workers in exchange for winning instant prizes.  


These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Campaign. You should read these FAQs and Terms carefully before participating.


“We” or “us” means Digicel Jamaica, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “you” means the person participating in the Campaign by nominating or voting and “my” and “your” shall have the same meaning).


By participating in the Campaign, you agree to be bound by these Terms.


These Terms incorporate the BiP Terms of Use and Privacy Policies which you can access via the application.


If you do not agree to or accept any of these Terms, or if you are under the age of 18 or over the age of 50, you should not participate in the Campaign. If you are under 18 years old, your parent/guardian must give consent by completing the consent form at the end of these Terms.


1.    What is the BiP Healthcare Heroes Campaign?

The Campaign involves a competition whereby persons with the BiP mobile application (“BiP”) will earn instant prizes by nominating and/or voting for their favorite healthcare workers in an effort to show appreciation to these workers. The three healthcare workers with the highest number of votes will win prizes. We are inviting all Jamaicans salute our healthcare workers by participating in the campaign using the BiP (the “App”).


2.    When does the Campaign start and end?

The Campaign is valid from October 15, 2021 through to November 5, 2021 (the “Campaign Period”).


3.    What can you nominate? Who qualifies as a healthcare worker?

Eligible Healthcare workers are Public and Private Health workers, including doctors, nurses, EMTs, pharmacists, transporters, administrative and ancillary employees of healthcare facilities. You can nominate anyone whose role is outlined in the section A of the “Additional Terms & Conditions”. If you are a healthcare worker, you can nominate and vote for yourself.


4.    Who can nominate a healthcare worker?

Anyone between the ages of 18 and 50 may participate in the Campaign. If you are under the age of 18, you may only participate with the written consent of a parent or guardian. You can find the consent form at the end of these terms.




The following persons may not participate in the Campaign:

a.    Any person who, at any time on or after October 1st, 2021, was or is a director, officer, employee, or agent of Digicel Jamaica or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Jamaica;

b.    Families of our employees; and

c.     Any person who does not reside in Jamaica.

5.    How does the Campaign work?

Follow these steps to participate in the Campaign:

Step 1: Ensure that you have the BiP mobile application installed. This may be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.

Step 2: Follow the Healthcare Heroes channel in the Discover section in BiP (“Channel”).

Step 3: Select “Nominate/Vote” to enter the nomination and voting portal. Select “nominate a healthcare hero”.

Step 4: Enter your contact number and complete the short form with the nominee’s information (name, healthcare facility name, contact, photo/video). State briefly why you admire them. You will then be notified if you have won a prize.

Step 5: BiP users across Jamaica will then be invited to consider all the healthcare hero nominees and vote for their favourite. Voting will be open from Tuesday, October 26, 2021 to Friday, November 5, 2021, (“the Voting Period”).

Step 6: The three healthcare workers with the highest number of votes at the end of the voting period will be rewarded with the following prizes:


·         1st place – Weekend stay for two at Iberostar Hotel.

·         2nd place – Adam & Eve Day Spa Package

·         3rd place – Fontana Gift Voucher


6.    How can I vote for my favourite healthcare worker?

You will be notified when it is time for you to vote for your favourite healthcare worker

Step 1: Visit the BiP Healthcare Heroes channel in the Discover section of BiP.

Step 2: Click “Nominate/Vote” to enter the voting portal. You may vote as many times as you wish and will be entered for a chance to win an instant prize.

Step 3: Select “vote and win”

Step 4: Search for the nominee/(s) you’d like to vote for and tick the vote box at their name to submit your vote. You will then be notified if you have won a prize.


7.    What prize can I win if I nominate or vote?

Each time you nominate or vote you will be entered for a chance to win an instant prize. These prizes are applicable to postpaid and prepaid customers depending on their plans and include:

·         Discounts on Digicel Prime Bundles

·         Data add-on

·         Data for social apps

·         Data for Digicel Digital apps (PlayGo, Sportsmax, BiP, D’Music, Loop and Billo)

·         Other data

You are eligible to win prizes more than once.


8.    What do I need to know about your nomination?

The nomination must include either a photo or video or of your nominee. All photos must be submitted in JPG, .PDF or PNG format while videos must be no longer than 1 minute long and in the mp4 file format. You can also share a photo or video of your nominee via a social media url link by pasting the link in the designated box.


9.    What will happen if I am selected as one of the winning healthcare workers?

(1)  If you receive the most votes, you will receive a phone call from one of our representatives notifying you and telling you how and when you can confirm your age, identity (Government ID & work ID), and arrange the handover of your prize.  

(2)  You agree that if you are a winner, you will permit videos and photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, BiP and other platforms that we may choose



Additional Terms and Conditions

A.    Eligible Healthcare workers are Public and Private Health workers, including doctors, nurses, EMTs, pharmacists, transporters, administrative and ancillary employees of healthcare facilities. You can nominate anyone outlined in the “Additional Terms & Conditions”

·         Workers who perform critical clinical research, development, and testing needed for COVID-19 response.

·         Healthcare providers and Caregivers including physicians, dentists, psychologists, mid-level practitioners, nurses and assistants, infection control and quality assurance personnel, pharmacists, physical and occupational therapists and assistants, social workers, optometrists, speech pathologists, chiropractors, and diagnostic and therapeutic technicians and technologists.

·         Hospital and laboratory personnel (including accounting, administrative, admitting and discharge, engineering, epidemiological, source plasma and blood donation, food service, housekeeping, medical records, information technology and operational technology, nutritionists, sanitarians, respiratory therapists, etc.).

·         Workers in other medical and biomedical facilities (including Ambulatory Health and Surgical, Blood Banks, Clinics, Community Mental Health, Comprehensive Outpatient rehabilitation, End Stage Renal Disease, Health Departments, Home Health care, Hospices, Hospitals, Long Term Care, Nursing Care Facilities, Organ Pharmacies, Procurement Organizations, Psychiatric Residential, Rural Health Clinics and Federally Qualified Health Centers, and retail facilities specializing in medical good and supplies).

·         Manufacturer workers for health manufacturing (including biotechnology companies), materials and parts suppliers, logistics and warehouse operators, distributors of medical equipment (including those who test and repair), personal protective equipment (PPE), isolation barriers, medical gases, pharmaceuticals (including materials used in radioactive drugs), dietary supplements, blood and blood products, vaccines, testing materials, laboratory supplies, cleaning, sanitizing, disinfecting or sterilization supplies, and tissue and paper towel products.

·         Public health / community health workers, including those who compile, model, analyze and communicate public health information.

·         Employees of blood and plasma donor organizations that operate and manage related activities.

·         Workers who manage health plans, billing, and health information, who cannot practically work remotely.

·         Workers who conduct community-based public health functions, conducting epidemiologic surveillance, compiling, analyzing and communicating public health information, who cannot practically work remotely.

·         Workers performing information technology and cybersecurity functions at healthcare and public health facilities, who cannot practically work remotely.

·         Workers performing security, incident management, and emergency operations functions at or on behalf of healthcare entities including healthcare coalitions, who cannot practically work remotely.

·         Pharmacy employees necessary to maintain uninterrupted prescription filling.

·         Workers who coordinate with other organizations to ensure the proper recovery, handling, identification, transportation, tracking, storage, and disposal of human remains and personal effects; certify cause of death; and facilitate access to mental/behavioral health services to the family members, responders, and survivors of an incident.

·         Paramedics, EMTs, and those who are immediately responding to the scene of emergencies and accidents to provide assistance in an official capacity of patient care on the frontlines of Covid-19.

B.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Campaign is being abused, general abuse deemed as an attempt to undermine the integrity of the Campaign.


C.   You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.


D.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Campaign being offered to you, at our discretion.


E.    You are solely responsible for all associated fees and costs incurred by you for claiming and collection of the prize and for connectivity and data usage in relation to your use of the App.


F.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Campaign. In the event of us giving notice to you of any such changes to or cancellation of the Campaign, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or BiP. Any such notification shall be effective immediately or as of the date referred to in such notifications.


G.   Any personal data relating to you will be used solely for the purposes of this Campaign by Digicel and/or by any agent appointed by us to assist with running the Campaign on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Campaign, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Campaign for the purposes of administration of the Campaign (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit:


H.   Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Campaign, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Campaign, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Campaign or from claiming or collecting any reward.


I.      For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on BiP.



BiP Healthcare Heroes Campaign

Parental or Guardian Consent


I hereby agree as follows:

(a)  I am either the parent or legal guardian of the minor child whose name appears below (the “Minor”) and that I am 18 years of age or older and I am not a minor;

(b)  I have read and understand the BiP Healthcare Heroes Campaign Terms and Conditions (the “Terms”) above and I agree to the Minor participating in the Campaign;

(c)   I guarantee to Digicel the full performance by the Minor of the Minor’s obligations in the Terms and will do all things necessary to assist in the full performance by the Minor of such agreements and obligations;

(d)  I agree to provide evidence of my identity and relationship to the Minor, accept payment on behalf of the Minor and assign all rights in the Minor’s design to Digicel if the Minor is selected as the winner.

(e)  I guarantee that the Minor shall not at any time disaffirm the Terms (including any amendments thereof) by reason of Minor’s minority or otherwise; and

(f)    I agree to indemnify and hold Digicel harmless from and against any and all claims, liabilities, costs or expenses arising from or relating to any claims made by or on behalf of the Minor relating to the subject matter of the Terms or by any breach by me of the terms of this Parental or Guardian Consent.


Minor’s Full Name:



Minor’s Signature:



Parent / Guardian Full Name:



Parent / Guardian Signature: