BiP Bubble Promotion FAQ

BiP Bubble Promotion Frequently Asked Questions 

BiP Bubble Promotion FAQ

 

Launch Date: October 1, 2020

End Date: October 31, 2020

Short Codes

Balance enquiry

MyDigicel App

1.     What is the BiP Bubble promotion?

The BiP Bubble promotion offers Prepaid customers an automatic 1GB bonus data to access BiP-texts, video and voice calls when they complete a single top-up of $200 or more for the month of October.

2.     How does the BiP Bubble promotion works?

Prepaid customers are required to complete a single top-up of $200 or more to get the automatic 1GB bonus data that can be used to access BiP-texts, video and voice calls ONLY.

3.     Can I top up with two $100 credit to qualify?

No. You must complete a single top-up of $200 or more to receive the automatic bonus 1GB of data.

4.     Will Credit U transfer of $200 or more qualify to the promotion?

No. Credit U does not qualify for the BiP Bubble promotion.

5.     Will I be required to claim the bonus data?

No, the bonus data will be added automatically to your account.

6.     How long is the bonus valid for?

48 hours.

7.     What can the bonus data be used for?

The1GB bonus data can only be used to access BiP-texts (messages, voice notes, pictures and videos), video and voice calls.

8.     How do I check my bonus data balance?

Using the MyDigicel app.

9.     Will I be notified via SMS when I have received the bonus BiP data?

Yes.  You will receive the below message:

Congratulations! You received 1GB FREE data for BiP Voice + Video calls. Start BiP’n now at bit.ly/GetBiPn. Bonus expires in 48hrs. Text 189 to 137

 

10.  What does the text line message say?

The text line 189 message will say:

Get 1GB FREE data for BiP voice and video with a single top-up of $200 or more. You will automatically receive the bonus data once a qualifying top-up is done. The bonus data is valid for 48hrs and can be checked at a.mydigicel.net. Credit U and DigiLoan transactions do not qualify. If your Top-up goes towards repaying a DigiLoan, the remaining amount after repayment must be $200 or more to qualify for the bonus data. Promotion ends October 31, 2020

11.  Can the bonus data be accumulated?

Yes. Once you have bonus BiP data remaining and you complete another qualified top-up, you will receive the 1GB as per the promotion. It will be added to your previous bonus data balance. Each bonus data will expire 48hrs after the qualified top-up was done.

12.  Will I be notified when my bonus BiP data is almost depleted?

Yes. You will receive three threshold messages when the DA is at 50MB, 25MB & 0MB.

DATA

Bundle Depletion Messages

Message

Notification for 50 MB remaining

Stay connected!  You have 50MB Bip Bonus Data remaining. Get 25% more data on your next 7day or longer data plan activation at p.mydigicel.net.

Notification for 25 MB remaining

Stay connected!  You have 25MB Bip Bonus Data remaining. Get 25% more data on your next 7day or longer data plan activation at p.mydigicel.net.

Notification for 0 MB remaining

Stay connected!  You have no My Bip Double Bubble Bonus Data remaining. Get 25% more data on your next 7day or longer data plan activation at p.mydigicel.net.

13.  Will I be able to access BiP Discovery or group video calls with the Bonus BiP data?

No. BiP Discover, Games, Analytics Tools, and group video calls will not be accessible using the bonus BiP data.