Back to School Data Promotion Plan FAQ

Back to School Data Promotion Plan FAQ

Launch Date:  August 7th, 2020

Update: August 13, 2020

End Date: September 30th, 2020

Short Codes

Gifting

MyDigicel App at l.mydigicel.net, *147# or *147*19#

Balance check for data usage

MyDigicel App at a.mydigicel.net, *147# or *147*19#

1.    What is the new Back to School data promotion?

The Back to School data promotion will allow you to benefit from a choice of 3 data plans with the feature to share 500MB of data with other local Digicel prepaid number.

2.    What are the Back to School data promotion plans?

The Back to School data promotion consists of three (3) data plans available:

-       2-Day Back to School data Plan

-       7-Day Back to School data Plan

-       14-Day Back to School data Plan

Plan Type

2day Plan

7 day  plan

14 day plan

Price

J$250

J$750

J$1450

Duration

2 day

7 day

14 day

Any use Data

1GB

2GB

4GB

Gift data*

500MB

1GB

2GB

BiP bundle with free voice & video

1GB

2GB

4GB

SportsMax Access

Premium

Premium

Premium

*Data you can share with other prepaid Digicel number

3.    How can I activate the Back to School plan?

The Back to School data plans can be activated via:

-        MDA (MyDigicel App)

-        UMM (*147#)

Once the plan is activated you will receive a notification confirming activation

4.    How can I share data with another number?

MDA

l.mydigicel.net

ü  Select “Share Data” from the MDA main menu options

ü  Enter the number you wish to share the data with (Must be Digicel Prepaid)

ü  Once you have available data to share, you can share 500MB of your Gift data to a Digicel mobile prepaid number at any time once your plan remains active.

ü   Once completed, you and the recipient will receive an SMS advising of the 500MB shared data

ü  Received 500MB data will be valid for 24hrs on the recipient's account

 

 

UMM

*147# or *147*19#

ü  Select “Share Data” from the UMM plan menu options Menu >Summer Plans > Share Data

ü  Enter the number you wish to share with (Must be Digicel Prepaid)

ü  Once you has available data to share, you can share 500MB of your data to a Digicel mobile prepaid number at any time.

ü   Once completed, you and recipient will receive an SMS advising of the 500MB shared data

ü  500MB shared data will be valid for 24hrs on the recipient's account

5.    Can I activate any add-on data while on the Back to School Data plan?

While on the Back to School Data plan, you will be able to activate any of the below add-ons:

Add-On

120MB Social

J$60.00

60MB Data

J$60.00

2 day 1GB Data

J$170.00

6.    Will my Back to School Data plan auto-renew?

Yes, once you have sufficient credit on the account the plan will auto-renew

7.    If my data plan expires, will I be able to continue streaming?

No, once your plan expires, all data activity related to the plan will be suspended; however, you will still have 24hrs to reactivate a Back to School Data Plan to keep any remaining data in your main data account.

8.    Will I receive access to BiP and SportsMax with these plans?

Yes, you will receive SportsMax premium access and up to 4GB of BiP Voice & Video once you activate one of the Back to School plans

9.    How much data can I share?

You will be able to share 500MB per transaction. This means that if you activate a 7 day plan then you will receive 2 shares and if you activate a 14 day, then you will receive 4 shares of 500MB per transaction.

10. Can I re-share the data received?

No. Data received cannot be re-shared.

11. Am I restricted to one (1) number to share data with?

No, once you have available data to share, you can share 500MB of your allotment any time to any active Digicel prepaid number.

12. Can I share the data with my own number?

No, you can only share data with other active Digicel Prepaid customers.

If you attempt to your own number, you will receive the below error:

“The recipient is the same as the sender and own transfer is not allowed”

13.  Will the recipient need to claim the shared data before it can be used?

No, data is applied directly to receivers’ accounts for usage, and the customer is not required to claim the data.

The recipient will received the below SMS:

14. What is the validity of my Gift data when the Back to School Data plan is activated in my account?

You will have the validity of the Back to School plan to share your data. After the plan expires, the data will be removed from your account.

15. How long is the Gift data valid in the recipient’s account?

Once the data is shared, it will be valid on the recipient's account for 24 hours.

16. If the recipient does not have an active plan, can they use the shared data?

Yes, the recipient will be able to browse and stream for 24hrs with the shared data.

17. What will happen if try to share my data with a non-Digicel prepaid number?

You will receive an SMS advising that the transaction has failed.

18. What happens with my Gift data if I re-purchase or renew my Back to School plan?

You will receive again Gift data for plan repurchase or renewals, however the Gift data will reset to the plan offering upon each renewal and repurchase.

NB. The Gift data received upon repurchase or renewal does not accumulate or rollover

19. Can I receive Gift data multiple times?

Yes. There is no limit to the number of data you can receive. Each receipt of additional Gift data extends the validity by 24hrs.  

20.  What happens if I activate several different eligible plans?

You will receive:

-       Main Data will be accumulated/rollover with each plan

-       Gift Data is set to allotment of the most recent active plan (it will  not accumulate or rollover).

21. What can the Gift data be used for?

Once you receive a Gift data from a friend, this can be used for any data activity.

For example:

-       Browse the web

-       Streaming

-       Social apps

-       Access YouTube

22. Can I check how much data I have remaining to share?

No.