GoLoud “Chromatic Season 2 Stream to Win” Promotion

GoLoud “Chromatic Season 2 Stream to Win” Promotion

Terms and Conditions


Start Date: August 11th  2022

End Date: September 2nd  2022


These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.


“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston, Jamaica. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “you” means the Digicel prepaid or postpaid customer participating in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate the GoLoud and My Digicel Terms of Use and Privacy Policy, which you can access via the applications.


If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.


1.     What is the GoLoud Chromatic Season 2 Stream to Win Promotion?

We are offering our customers the opportunity to compete to win a cash prize of USD$1000.00.

Participants will be required to listen to (“stream”) the Chromatic Season 2 Mix podcast series also referred to as Chromatic Goes Loud Podcast series (“mix”) during the Promotional Period (defined below).


The top streamer of the mix with the highest number of streams will be awarded the prize.


2.     What is the Grand Prize?

The top streamer of the Chromatic Goes Loud Volume 2 mix across Participating Markets will win the Grand Prize of $1,000 USD Cash.



3.     When does the Promotion start and end?

The Promotion is valid from August 11th, 2022 to September 2nd 2022 (the “Promotional Period”).


4.     Can I participate?

Prepaid or postpaid Digicel customers who have downloaded the GoLoud App may participate in the Promotion. You must also reside in one of the following Participating Markets:







Antigua and Barbuda









St. Kitts

British Virgin Islands

St. Lucia

Cayman Islands

St. Vincent & the Grenadines




Trinidad & Tobago

French West Indies

Turks & Caicos Islands



The following persons may not participate in the Promotion:

a.     Postpaid corporate & business account customers;

b.     Any person who, at any time on or after October 1st, 2021, was or is a director, officer, employee, or agent of Digicel Jamaica or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Jamaica;

c.     Families of our employees;

d.     Employees and families of employees of any company associated with this Promotion, including any hotels providing the prizes;

e.     Postpaid customers with overdue amounts;

f.      Customers who have ported their number to another telecommunications network;

g.     Persons who are not over the age of eighteen (18) (this extends to travel companions of the winners); or

h.     Any person who does not reside in one of the Participating Markets.


5.     How do I Participate in the Promotion?

Follow these steps to participate in the Promotion:

Step 1: Ensure that you have the GoLoud App installed. The App may be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.

Step 2: Listen to the Chromatic Season 2 Mix (Chromatic Goes Loud Volume 2)

Step 3: Be the top streamer for the specified mix during the Promotional Period for a chance to win the Grand Prize of $1,000 USD Cash.


6.     How and when will the winner be selected and announced?

The top streamer of the Chromatic Goes Loud Volume 2 mix, that is, the participant with the highest number of streams during the Promotional Period will be selected as the winner. The winner will be announced on September 7, 2022 on GoLoud’s Instagram page (@thegoloudapp). The announcement will also be reposted on Digicel Jamaica’s Instagram page (@digiceljamaica).  If there is a tie between participants for number of streams, Digicel will conduct an equal-chance tiebreaker to declare a winner at its discretion, such as a coin toss.


7.     What do I need to know if I win?

a.     If you win, Digicel will contact you by telephone.

b.     A maximum of three (3) attempts will be made to call you within a period of one (1) hour.

c.     Where there is no tie, if you do not answer any of our calls, the participant with the second highest number of streams will be selected as the winner.

d.     Where there is a tie between participants for the number of streams, Digicel shall perform an equal-chance tiebreaker at its discretion. If all winners in the tie do not answer, the participant with the next highest number of streams will be awarded the prize if they answer our call. This process will be repeated until all three (3) prizes are awarded.

e.     During the telephone call our Digicel representative will advise you where and how to redeem your Prize.

f.      You will be required to provide government-issued identification.

g.     You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.




Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.


B.    You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.


C.    Upon accepting the Grand Prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize. 


D.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


E.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.


F.    You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.


G.   If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.


H.    We reserve the right to award any forfeited prize to the next qualifying participant in order of number streams of the Chromatic season 2 Mix;


I.      Prizes are not exchangeable and are not redeemable for cash.


J.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


K.    Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit: www.digicelgroup.com.


L.     Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.


M.   For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.