20th Anniversary Gift - FAQ

20th Anniversary Gift

Frequently Asked Questions

Frequently Asked Questions

Launch Date: April 19, 2021


1.      What is the Digicel 20th Anniversary Gift?


This is our special token to our Mobile customers (Prepaid and Postpaid) as we celebrate with them for these 20 wonderful years.


·         All mobile customers will receive FREE access to MyDigicel, LOOP, BiP-text and Wikipedia. Customers do not need credit, a data plan or even Wi-Fi to access these services.

·         To claim this anniversary gift, customers are required to make a one-time call to 172.


Customer Type



All Mobile Customers (Prepaid & Postpaid)

MyDigicel app




BiP Text Only





**Fair usage applies.


2.      There is also something special for our “DAY ONE customers”


·         Active Postpaid customers, who have been with us since April 19, 2001, will receive J$2,000 reduction in their April bill.


·         Active Prepaid customers, who have been with us since April 19, 2001, will receive a complimentary 14-day Digicel Prime Bundle that comes fully loaded with 9GB of any-use data and an additional 98GB of data to access our lifestyle apps, plus free local calls (**Fair Usage applies)

o   To claim this anniversary gift, Prepaid customers should go to the My Digicel App under “Offers for You” or by dialling *147*20#.


3.      What is MyDigicel?

·         MyDigicel is one of eight digital lifestyle apps offered by Digicel for Postpaid and Prepaid customers to check their balance, activate plans, pay their bills and add credit. It also gives you access to 24/7 Customer Care via Ruby, your Virtual Assistant.


4.      What is LOOP?

·         LOOP is another of our digital lifestyle apps that delivers local and international news, sports, entertainment and lifestyle stories wherever you go with notifications, bookmarks and more.


5.      What is BiP-text?

·         BiP-text is simply sending a text message via our BiP advanced messaging app. Customers do not need credit, Wi-Fi connection or a data plan. All that’s needed is the downloaded app to get started with BiP texting.


6.      What is Wikipedia?

·         Wikipedia is a free accessible encyclopedia - a virtual world of knowledge containing information on almost everything.