Internet video calls not included and will be taken from your regular data. Social media benefits do not rollover
3. Why should I buy a Unlimited Social plan?
Because you get more value with Unlimited social media, and now Unlimited talk to any local number (except toll-free) to stay connected to your online world and friends & family who are now just an Unlimited phone call away.
4. Who can benefit from the newly improved Unlimited Social plan?
Every Digicel prepaid customer can get in on this pocket-saver of an offer and enjoy all the value and convenience.
5. How do I activate a Unlimited Social plan?
It’s much easier when you use the My Digicel app at p.mydigicel.net. Simply select ‘Unlimited Social’ in the ‘Available Plans’ menu. You may also dial *147# and select ‘Unlimited Social’ from the main menu.
6. I have unused data from another plan, will my data rollover if I purchase Unlimited Social plan or vice-versa?
Yes. This is one of the great things about Unlimited Social - you get to keep what’s yours. You can rollover up to 12GB of data from your other bundle or plan when you activate a Nuff Social plan within the 24-hours of expiry of the old plan. What’s even better is that you can rollover any amount of available data if your purchase a Unlimited Social bundle before your current bundle expires.
7. I have social media data from another plan, will this rollover if I purchase a Unlimited Social plan?
Unfortunately, social media benefits from other plans, bundles or add-ons will not rollover to a Unlimited Social plan.
8. How many times per month can the Unlimited Social plan be activated?
As many times as you wish. As long as you have enough credit, you can activate a new Unlimited Social plan and your unused any-use data will rollover.
9. How will I know when the any-use data from my Unlimited Social plan will finish soon?
We’ll send you two to three friendly text message updates about your remaining megabytes in your Unlimited Social plan.
10. What happens when the any-use data from my Unlimited Social plan are finished?
We’ll send you a friendly text message update giving you options to renew your plan or buy a data add-on for as low as JMD $50 for 50MB of data.
11. Will I incur charges once my any-use data is finished and my plan is still active?
Remember, no surprises. With Digicel, you’ll pay no overage charges once you are on an active data plan or data add-on. To use out-of-bundle data, you can opt-in to pay the standard rate of JMD $20/MB for up to 5 megabytes within a 24-hour period. However, we always recommend that you buy a plan or bundle and save.
12. How long are the data add-ons valid for?
• 50MB Data add-ons are valid for the duration of your Unlimited Social plan.
• 1GB data add-on is valid for up to 2 days. That is, if you activate this add-on on the last day of your bundle or plan, you will be able to continue using the add-on up to then end of its 2-day validity once another bundle or plan is activated before the add-on expires.
13. Does the Unlimited Social plan automatically renew?
Yes, your Unlimited Social plan will auto-renew as long as there is sufficient credit on your account. We encourage you to top-up at t.mydigicel.net or dial *121# from your phone to add credit.
14. Can I opt-out of auto-renew?
Sure. Use the My Digicel App p.mydigicel.net to view and manage your plan or dial *147#.
15. How will I be notified when my Unlimited Social plan expires?
You will receive a text message 24 hours before your plan is about to expire reminding you to purchase a new bundle.
16. Am I able to use my Unlimited Social plan after it expires?
No. Unused data will only be valid for use once you renew your bundle within 48 hours of expiry of the old one.
17. How do I check the remaining megabytes on my Unlimited Social plan?
You have two ways:
• My Digicel App – click on the app and go to ‘Accounts and Balances’.
• Service Menu: *147# to see your available minutes and/or data balances.
18. Is there a Fair Usage Policy for the Unlimited Social plan?
Yes. We want all our customers to enjoy their Unlimited Social plan with the best quality network experience. Our Fair Usage Policy for ‘Unlimited’ Social plan was developed to ensure that all customers get the right network experience from their chosen bundle.
A very small number of customers sometimes use lots of bandwidth to send and receive large files and do long periods of video streaming which affects the experience for other users. Our Fair Usage Policy is an acceptable way for us to manage the use of the data network in order to allow everyone fair consumption of the service.
19. How does your Fair Use Policy work?
Under the Policy we have defined fair usage levels for unlimited social media bundles. These limits are set well above normal usage. In this way, most customers will not be affected by the Fair Usage Policy.
On reaching the fair usage limit, the bundle allotment for social media data will no longer be available for the rest of the validity period. The fair usage level varies based on the longevity of your chosen Unlimited Social bundle.