Magic Voice Call to Win - FAQs

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Magic Voice Call to Win

Frequently Asked Questions

The staff of Digicel, Newcom, its advertising & PR agencies, Dealers, Distributors and sub-distributors and their immediate families (brother, sister, father, mother, daughter, son) are not eligible to enter. 

 

1. What is the Magic Voice Service?

The Magic Voice Service will allow prepaid and postpaid customers to make calls to local Digicel numbers and other mobile networks with the voice or background noise being altered.

For example, a male customer can use the Magic Voice service to change his voice to sound like a female voice (and vice versa) on his call to a local on-net number. He can also use the Magic Voice service to make his background sound like he is in traffic or at Football match.

 

2. Who is eligible to enter this promotion?

All Digicel customers, including postpaid, prepaid and dual customers are qualified to participate in the promotion.

 

3. What is the promotional period?

The promotion begins at 12am on Thursday June 21, 2018 to 11:59pm on Friday, December 21, 2018.

 

4. How do I register for Magic Voice?

Customers will be required to dial the short code 146 to subscribe to the Magic Voice service.

When the call is connected customers will be provided with a description of the Magic Voice service and instructions on how to subscribe to the service via the IVR prompts.

Customers will have the option to use the demonstration feature of the IVR which allows customers to test the Magic Voice service before subscribing.

Once the customer confirms their subscription of the service they will be charged $9 daily.

Once subscription is successful the customers will be advised on the dialling format 146876{other party’s 7 digit number} to access the Magic Voice service.

If the customer attempts to subscribe for the service with insufficient credit, the subscription will fail and the IVR will advise the customer to top up to ensure the required funds is on the account to subscribe for the service.

A customer using the Magic Voice service on a call will start incurring charges for their call once the call is connected to other party. Calls made using the magic voice service will deduct from the customer’s main balance or bonus credit which is applicable.

 

5. How do I use Magic Voice? 

For a customer to use the Magic Voice service on a call they are required to use the dialling format 146876{other party’s 7 digit number}.

Once the customer connects to the IVR, they will be prompted to choose their voice or background noise or both background noise and voice. When the customer selects their option the call will then be routed to the other party (number the customer is calling). Customers may return to their regular voice by selecting “0” at any time during the call.

When the call is connected to the other party the customer charging will begin at their current rate plan rates.

The customer will have the option to change their voice and background noise to normal while on the call or change to another voice or background noise.

When making calls using the Magic Voice service customer will not be able to hide their caller ID. 

If the customer calls the other party with Magic Voice and the call goes to voicemail, the customer has the option to end the calls or leave a message using the Magic Voice.

If the customer calls the other party with Magic Voice and other party is unavailable due to barring then the customer will receive the relevant ID announcement.

 

6. How do I enter the promotion?

Customers who have registered are in for a chance to win weekly, bi-weekly and a grand prize packages of the draw in the Digicel’s “Magic Voice Call to Win” Competition. Customers registered to the Magic Voice service will receive a message asking them to make a magic voice call in order to qualify for the prizes. Participating customers can make as many call as they wish in order to have more entries and thus more chances to win the major prizes.

 

7. How will I be notified of the promotion?

The competition will be advertised via:

  • Digicel Website – www.digiceljamaica.com 
  • SMS push
    • Example of SMS push message:
    • "Make your weekly MAGIC VOICE CALL by simply dialing 146 for a chance to WIN $1000 Call credit weekly, $100,000 every two weeks or the grand prize of $250,000! $9/daily. Visit www.digiceljamaica.com for more details."

 

No. of winners

Prize

Unit Cost

Total Cost

Weekly Prize

650 winners

· J$1,000 in CASH

· J$1,000

J$650,000.00

Bi-Weekly Prize

13 winners

· J$100,000 in CASH

· J$100,000

J$1,300,000.00

Overall 1st place grand prize

1 winner

· J$250,000 in CASH

· J$250,000

J$250,000.00

 

J$2,200,000.00

 

8. I do not wish to have Magic Voice anymore, how do I unregister?

Customers may unsubscribe at any time by calling the 146 and follow the instructions received from the IVR or by texting the word “STOP” or “CANCEL” to 444-2483.

The following message will be received: “You are now unsubscribed from Magic Voice subscription. To start the Magic Voice fun again please dial 146 or text START to 4442483.”

 

9. What is the cost to register?

The Magic Voice service will have a daily subscription fee of $9.

Customers will not be charged for the time spent in the Magic Voice IVR.

 

10. Am I able increase my chances to win in the competition? 

Yes. 

By making more phone calls to friends/family using Magic Voice you gain more entries in the competition.

 

11. How are the prizes selected? 

There will be 664 winners of the draw for the Competition who will get the weekly, bi-weekly and Grand Prize Packages.

Twenty five (25) prize packages will be awarded weekly from Thursday, June 28, 2018 to Monday, December 24, 2018.See draw table below.

One (1) bi-weekly prize packages will be awarded bi-weekly from Thursday, July 5, 2018 to Monday, December 24, 2018. See draw table below.

One grand prize package will be awarded on Monday, December 24, 2018 to a random selected customer who made call(s) during the competition (June 21, 2018 to December 21, 2018). See draw table below.

All winners will be contacted by Digicel and will be required to complete the Digicel tagline, “Jamaica’s Bigger Better Network”, “The Bigger Better Network” or “Digicel Jamaica’s Bigger Better Network” to win the bonus and grand prize packages.

If the customer selected with the does not complete the tagline correctly, the next randomly selected customer will be called until a winner is chosen from the backup list.

In addition to these Terms and Conditions, the Customer remains bound by any other terms and conditions of use of any of Digicel’s other services including the general Terms and Conditions governing Digicel’s Data Services and Digicel Telephone Services.

In the event the account of a Customer who is eligible to win any of the major prizes is the subject of a billing dispute in relation to the Competition as a result of fraud, erroneous charging, other technical problem that corrupts the administration, Digicel with the approval of Betting, Gaming & Lotteries Commission reserve the right to withhold the prize, terminate, cancel, suspend and/or modify the Competition until the disputed amount (and related charges) have been investigated. 

 

Venue for Draw - Digicel Head Office, 14 Ocean Boulevard

Type of Draw

Draw Date

06-21-2018 - 06-27-2018

June 28, 2018

06-28-2018 - 07-04-2018

July 05, 2018

07-05-2018 - 07-11-2018

July 12, 2018

07-12-2018 - 07-18-2018

July 19, 2018

07-19-2018 - 07-25-2018

July 26, 2018

07-26-2018 - 08-01-2018

August 02, 2018

08-02-2018 - 08-08-2018

August 09, 2018

08-09-2018 - 08-15-2018

August 16, 2018

08-16-2018 - 08-22-2018

August 23, 2018

08-23-2018 - 08-29-2018

August 30, 2018

08-30-2018 - 09-05-2018

September 06, 2018

09-06-2018 - 09-12-2018

September 13, 2018

09-13-2018 - 09-19-2018

September 20, 2018

09-20-2018 - 09-26-2018

September 27, 2018

09-27-2018 - 10-03-2018

October 04, 2018

10-04-2018 - 10-10-2018

October 11, 2018

10-11-2018 - 10-17-2018

October 18, 2018

10-18-2018 - 10-24-2018

October 25, 2018

10-25-2018 - 10-31-2018

November 01, 2018

11-01-2018 - 11-07-2018

November 08, 2018

11-08-2018 - 11-14-2018

November 15, 2018

11-15-2018 - 11-21-2018

November 22, 2018

11-22-2018 - 11-28-2018

November 29, 2018

11-29-2018 - 12-05-2018

December 06, 2018

12-06-2018 - 12-12-2018

December 13, 2018

12-13-2018 - 12-21-2018

December 24, 2018

 

Venue for Draw - Digicel Head Office; 14 Ocean Boulevard

Type of Draw

Draw Date

06-21-2018 - 07-04-2018

05-Jul-18

07-05-2018 - 07-18-2018

19-Jul-18

07-19-2018 - 08-01-2018

02-Aug-18

08-02-2018 - 08-15-2018

16-Aug-18

08-16-2018 - 08-29-2018

30-Aug-18

08-30-2018 - 09-12-2018

13-Sep-18

09-13-2018 - 09-26-2018

27-Sep-18

09-27-2018 - 10-10-2018

11-Oct-18

10-11-2018 - 10-24-2018

25-Oct-18

10-25-2018 - 11-07-2018

08-Nov-18

11-08-2018 - 11-21-2018

22-Nov-18

11-22-2018 - 12-05-2018

06-Dec-18

12-06-2018 - 12-21-2018

24-Dec-18

Grand Prize - Draw date

Type of Draw

Venue for Draw

Draw Date

Overall 1st Grand Prize

Digicel Head Office; 14 Ocean Boulevard

December 24, 2018

 

 

12. Is there a cut off time for Grand Prize entries to be received?

Yes. All entries must be received by 11:59:59pm on Friday December 21, 2018.

 

13. When will the Grand Prize winners be selected?

One grand prize winner will be awarded on Monday December 24, 2018 to one random customer for the promotional period.

 

14. How often am I allowed to enter?

You are allowed to enter as often as you wish.

 

15. How will I know if I have won?

If your entry was selected you will be contacted via phone by a representative from Digicel.

 

16. What if I was called, but I missed the call?

  • In order to win the prize you are required speak with the Digicel representative. 
  • If the call is unanswered then the attempt has failed. A failed attempt includes calls that are unanswered, calls that go to the voicemail or if the phone is turned off.
  • Five (5) attempts, within an hour, will be made to contact each customer that is chosen. 
  • If all five (5) attempts fail, then another potential winner is selected.

 

17. What if the network is unavailable when I try to play?

Digicel gives no warranty or guarantee that its network or services shall be continuous, or will be free from faults.  Digicel will, however, use its best endeavors to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted. 

 

18. If I was contacted and won where do I collect the prize?

You will be required to collect your prize at the Digicel office located in Kingston.

The address is:

Digicel

14 Ocean Boulevard 

Kingston

 

19. If I was contacted and have won, how long do I have to collect my prize?

You are required to collect your prize within 30 days of being contacted.

 

20. What do I need in order to claim the prize?

You are required to take with you the following items

i. A valid government issued photo ID (passport, driver’s license or national voter’s ID)

ii. The phone with the SIM card for the winning number that was used to enter.

 

21. Am I allowed to enter if I am under 18 years of age?

Yes. Persons under 18 years are allowed to enter.

 

22. What do I do if I have won and I am under 18 years old?

Juveniles (under 18) winning must be accompanied by parents/guardians in order to claim prizes. All winners must present the winning sim card called as well as a valid national government ID, in order to claim their prizes. Parents/guardians should present a valid national government ID as well as the child. In the case the child does not have a valid national government ID then a birth certificate or student ID will be acceptable.

 

23. Is this game authorized by Betting Gaming and Lottery Commission? 

Yes, this game is “Authorized under Section 58(3) of the Betting, Gaming and Lotteries Act.”

 


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Magic Voice Call to Win - FAQs