Price Increase

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Price Increase FAQs

Digicel Home Entertainment has worked relentlessly to provide our superior technology and entertainment service at the most affordable rate to our customers. The cost associated with delivering this service has however risen over time across numerous aspects of our operations. As such, this makes it necessary for us to adjust our rates in order to continue to provide you with the best technology, content and amazing user experience.

 

The new price will take effect on April 1st. This means customers will see a change in their bills due as shown below:

Bill cycle 1 new prices on bills Invoice Date: April 1st 2018

Bill cycle 2 new prices on bills Invoice Date: April 8th 2018

Bill cycle 3 new prices on bills Invoice Date: April 15th 2018

Bill cycle 4 new prices on bills Invoice Date: April 22nd 2018

 

All base package prices will be increased however not all add-on package prices will be increased. (See table below)

 

Play FAST 25 Mbps J$3,999 J$4,299
Play FAST 25 Mbps
J$3,999
J$4,299
Play FAST 50 Mbps J$7,799 J$7,899
Play FAST 50 Mbps
J$7,799
J$7,899
Play LOUD 25 Mbps J$4,899 J$5,199
Play LOUD 25 Mbps
J$4,899
J$5,199
Play BOLD 25 Mbps J$6,799 J$7,199
Play BOLD 25 Mbps
J$6,799
J$7,199
Play STRONG 25 Mbps J$7,299 J$7,699
Play STRONG 25 Mbps
J$7,299
J$7,699
Play STRONG 50 Mbps J$10,499 J$11,099
Play STRONG 50 Mbps
J$10,499
J$11,099
Play BIG 25 Mbps J$10,799 J$11,399
Play BIG 25 Mbps
J$10,799
J$11,399
Play BIG 50 Mbps J$13,399 J$13,999
Play BIG 50 Mbps
J$13,399
J$13,999
Play BIG 100 Mbps J$15,499 J$16,099
Play BIG 100 Mbps
J$15,499
J$16,099
TV Old Prices New Prices
Play NOW J$3,399 J$3,899
TV
Play NOW
Old Prices
J$3,399
New Prices
J$3,899
Play MORE J$3,999 J$4,499
TV
Play MORE
Old Prices
J$3,999
New Prices
J$4,499
Play LARGE J$6,899 J$7,499
TV
Play LARGE
Old Prices
J$6,899
New Prices
J$7,499
Broadband Old Prices New Prices
Play 10 J$2,500 J$3,099
Broadband
Play 10
Old Prices
J$2,500
New Prices
J$3,099
Play 25 J$4,299 J$4,699
Broadband
Play 25
Old Prices
J$4,299
New Prices
J$4,699
Play 50 J$9,299 J$9,999
Broadband
Play 50
Old Prices
J$9,299
New Prices
J$9,999
Play 100 J$11,499 J$11,999
Broadband
Play 100
Old Prices
J$11,499
New Prices
J$11,999
Play 200 J$14,999 J$15,499
Broadband
Play 200
Old Prices
J$14,999
New Prices
J$15,499
Premiums Old Prices New Prices
Adult+ (Playboy, Hustler) J$2,999 J$3,299
Premiums
Adult+ (Playboy, Hustler)
Old Prices
J$2,999
New Prices
J$3,299
Playboy J$1,699 J$1,899
Premiums
Playboy
Old Prices
J$1,699
New Prices
J$1,899
Hustler J$1,699 J$1,899
Premiums
Hustler
Old Prices
J$1,699
New Prices
J$1,899
Movies+ (HBO, Max, FOX) J$2,499 J$2,499
Premiums
Movies+ (HBO, Max, FOX)
Old Prices
J$2,499
New Prices
J$2,499
HBO J$999 J$999
Premiums
HBO
Old Prices
J$999
New Prices
J$999
Max J$799 J$799
Premiums
Max
Old Prices
J$799
New Prices
J$799
FOX Premium J$1,299 J$1,299
Premiums
FOX Premium
Old Prices
J$1,299
New Prices
J$1,299
Sports+ (Sportmax, Sports Lite, Football) J$2,499 J$2,499
Premiums
Sports+ (Sportmax, Sports Lite, Football)
Old Prices
J$2,499
New Prices
J$2,499
SportsMax J$849 J$849
Premiums
SportsMax
Old Prices
J$849
New Prices
J$849
Sports Lite J$1,399 J$1,499
Premiums
Sports Lite
Old Prices
J$1,399
New Prices
J$1,499
Football J$899 J$899
Premiums
Football
Old Prices
J$899
New Prices
J$899
Lifestyle+ J$1,299 J$1,299
Premiums
Lifestyle+
Old Prices
J$1,299
New Prices
J$1,299
Business & News+ J$999 J$999
Premiums
Business & News+
Old Prices
J$999
New Prices
J$999
World+ J$899 J$899
Premiums
World+
Old Prices
J$899
New Prices
J$899
Kids+ J$699 J$799
Premiums
Kids+
Old Prices
J$699
New Prices
J$799
Entertainment+ J$599 J$599
Premiums
Entertainment+
Old Prices
J$599
New Prices
J$599
Dancehall J$300 J$300
Premiums
Dancehall
Old Prices
J$300
New Prices
J$300
Extreme Dancehall J$300 J$300
Premiums
Extreme Dancehall
Old Prices
J$300
New Prices
J$300
STB Rental Old Prices New Prices
STB Rental J$499 J$599
STB Rental
STB Rental
Old Prices
J$499
New Prices
J$599
Personal Video Recording (nPVR) J$1,000 J$1,000
STB Rental
Personal Video Recording (nPVR)
Old Prices
J$1,000
New Prices
J$1,000
Personal Video Recording (nPVR) 50 J$500 J$500
STB Rental
Personal Video Recording (nPVR) 50
Old Prices
J$500
New Prices
J$500

Your bill will only be prorated if you are a new customer who has been installed for less than a month. If your service period is less than a month, your bills will show prorated charges for the old prices and a full month with the new prices.

 

No, all customers are still required to pay discounted fee $4,000 for standard installation and a minimum of $10,000* for non-standard installation.

* Fees will be determined based on surveyor’s report

 

No. This change will only affect Fibre to the Home/residential customers.

 

The price increase will be communicated via the below mediums:

  • Email Communication:  Customers will receive detailed email notification. A notification message will be included on their next bill as well as a bill stuffe for printed.
  • Website: Digicel website will be updated with a price increase banner which will redirect customers to the product and price listing.
  • Retail & Sales:  Our Retail stores will be outfitted with new price signage.

                                Collateral price update will be provided to the customer facing teams.

                                Social media messages will also be communicated.

 

As at March 1, 2018 all Sales Professionals are required to sensitize customers of the new prices as at April 1, 2018. Services purchased before will be billed at existing prices until the new price is effective.

 

Price Increase