Fibre TV General Questions

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What is Digicel Fibre TV?

Digicel TV delivers the sharpest digital quality channel whether standard or high definition channels, more HD channels than anywhere plus more interactive and personalised features to your home over the only fibre to the home network in Jamaica.


What is a set top box?

Your Set Top Box, also known as STB, is a state of the art compact device given to you at installation in order to connect your TV and/or multi-screen devices to your new Digicel TV service. One comes FREE with the purchase of a Digicel bundle or Fibre TV plan.


How do I go to TV Guide?

Press the TV Guide button on your Digicel remote.


Can I change my TV guide view to see less channels?

Yes, you can. Simply press the yellow button while on the TV guide to view 9, 5 or 2 channels at a time.


What is my Account ID and PIN?

Your Account ID and Account Password is the username and password associated with your STB. It can be found on the inside front cover of your ‘Getting Started Guide’ or by calling our customer care team. Your Account ID and Account password is also required to access Digicel Multi-screen if you subscribe to this feature.


What is my TV PIN?

Your TV PIN is your four digit personal identification number that you will use to control your Parental Control settings such as lock/unlock channels, set TV ratings & time restrictions or to make On Demand purchases.


How do I change my TV PIN?

The default TV PIN is 0000 unless you have previously made a change. To personalise your TV PIN, simply follow the below steps.

  1. Press the Main Menu button on your Digicel remote
  2. Select Settings
  3. Select Parental Control
  4. Enter your current TV PIN
  5. Select Change TV PIN
  6. Enter your new TV PIN
  7. Re-enter your new TV PIN and save

if you've forgotten your TV PIN, please call us at 1-888-935-5050 from any local number or dial 145 from your Digicel mobile.


How do I access Picture in Picture?

Picture in Picture (PIP) will automatically appear once you are scrolling through the mini-guide.


How do I browse the TV Guide?

Use the CH + or CH - on your Digicel remote to scroll through the TV Guide a page at a time or use the up and down arrows to browse a channel at a time.


What is Recommendations?

Our recommendation section gives great suggestions on movies, shows and more that we think you might like to watch.


How do I see programme info?

While watching a programme, simply press 'i" on your remote


How do I add or remove channels from favourites?

Watch this video to see how to easily add or remove channels from your favourites list.


What is Parental Control?

Parental Control is a feature which allows you to control the type of content that can be viewed in your home by Rating, Time or Channel.


How do I set a reminder?

Watch our video to see how you can easily set a reminder so you don't miss the start of your favourite shows or the biggest events.

Fibre TV General Questions