eSIM is the latest technology for mobile devices removing the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace their SIM card.

Users can download “profiles” from different networks straight to a mobile device with the touch of a button.  “Profile” means the account information for a particular network tied to a specific mobile number.



This offer is available at the following stores: 




Kingston & St. Andrew

Digicel HQ, Tropical Plaza, Sovereign Center, Manor Park

St. Catherine 

Happy Konnections, Cellular Jamaica


Caledonia Mall


Norton (Maypen)

St. Ann 

Luv Chat Mobile (Ocho Rios)
St. Thomas  Zilara (Morant Bay)
St. James  Fairview 
Trelawny  Microbeeps
Westmoreland  Zilara - St.George's St
Hanover  UG's (Lucea)
St. Elizabeth Zee Wireless
St. Mary  Fashion Mall
Portland  Rap Communications


Frequently Asked Questions


How do I know if my device supports eSIM?

You will require an unlocked eSIM-compatible device to use an eSIM on the DIGICEL network. The below instructions will assist you with confirming if your device supports eSIM.



How to check if your iOS device supports eSIM:


Step 1 - Settings > General > About

Check your device is network provider locked

It should say “No SIM restrictions” which means that the device is unlocked.

Step 2 - Confirm an EID is present

Step 3 - Settings > Mobile Data > Add eSIM is an option under the ‘SIMs’ section

Step 4 - Dial *#06# to confirm an EID and 2 IMEI are shown

How to check if your Android device supports eSIM


Step 1 - Settings > About


It should show the IMEI that is eSIM compatible


Step 2 - Dial *#06# to confirm an EID and 2 IMEI are shown


These FAQs are meant merely as a guide for customers and Digicel shall not be held responsible for any errors or omissions in the above and below


An eSIM also known as an Embedded or Electronic SIM, is a SIM that is built into your mobile device and cannot be physically removed. There’s no physical SIM card that you need to insert.

A SIM card is a physical chip card you slot into your phone, normally in a tray that pops out from the side. A SIM comes in three sizes: Mini-SIM, Micro-SIM and Nano-SIM. Unlike a SIM that requires physically moving it to another device, with an eSIM, you can switch between devices in seconds, and you don't have to contact your service provider to get it done.


That’s because the eSIM is embedded into your phone. It works just like a standard SIM card, but without the hassle of physical transferring the card which poses a risk of loss or damage. 

 i.         eSIMs are hard-wired to your device while physical SIM cards are removable.


 ii.         eSIMs holds multiple profiles (phone numbers) per customer, while a physical SIM card holds one profile per customer. 

No, a Digicel eSIM will only work if your phone is unlocked or locked to the Digicel network. 

Yes, many overseas carriers have already configured their networks to host visitors using an eSIM to connect and enjoy voice and data services while on a roaming plan.


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